Italo Emmanuel Hidalgo Castillo, Mba, Msc Email & Phone Number

San Francisco, Ca, Us

Orem, Utah, United States

Lima Metropolitan Area

Lima Metropolitan Area

Santiago De Surco, Lima, Peru

Pueblo Libre, Lima, Peru

Miraflores

Distrito Central, Francisco Morazán, Honduras

Chicago, Illinois, United States

San Francisco, California, United States

Santiago De Surco, Lima, Perú

✔ Researched, evaluated, and resolved a constant stream of technical issues via thorough troubleshooting.✔ Worked closely with agents and Performance Managers to ensure they have what they need to complete their daily tasks.✔ Held 1:1 meetings with agents and sales management team to walk them through a complicated annual Licensing certification process across the states of USA.✔ Built weekly Analysis Audits to review data to identify trends and issues aimed to design a better strategy to tackle the problems identified.✔ Updated agents profile and settings to match system and program requirements.

Santiago De Surco, Lima, Perú

✔ Built data models in Power BI to integrate datasets from various sources, optimized DAX queries and reinforced information security by creating user profiles with different permissions.✔ Participated in monthly committees with business units leads based in the United States to review and work on their requirements via tickets in Jira.✔ Classified new and potential clients and made business opportunities analysis to present value proposals for the identified client niches.✔ Analyzed the churn factors in order to design strategies aimed to make policies and health plans more profitable for the company.✔ Optimized Inbound and Outbound channels management of the Call Centers by designing a more compact and agile IVR.

Miraflores, Lima, Peru

Surquillo

✔ Led the waste reduction project as Product Owner under the Scrum methodology to implement improvements that impact on increasing the business profitability.✔ Coordinated with store managers the development and deployment of action plans to optimize the sales level, NSG and Fill Rate.✔ Prepared data for use in descriptive, predictive and prescriptive models for the decision making in the company. Also ensure its availability in the Google Cloud Platform (GCP) for easy access.✔ Created high-impact dashboards in Power BI and Tableau for KPIs monitoring meetings of the entire supermarket chain.✔ Identified repetitive processes to automate them via RPA, thus saving 60% of time to dedicate it to tasks that add greater value to the operations.

San Isidro

✔ Elaborated the CAPEX and OPEX budget for the execution of the Scotiabank group's projects.✔ Carried out financial analysis of Business Cases monitoring indicators such as NPV, IRR, B/C and Payback which included cross-referencing of incoming and outgoing data.✔ Responsible for the control of the operating expenses budget (general, staff, depreciation and amortization), extraordinary and capital investments (fixed assets and intangibles).✔ Analyzed past results, performed variance analysis, identified trends, and made recommendations for improvements.✔ Increased productivity by developing automated forecast reports and ad-hoc dashboards.

Surquillo

✔ Gathered information on the commercial processes of the sales channels in order to outline them in flow diagrams in Bizagi.✔ Analyzed the trends of affiliations and income per sales channel and prepared the forecast of affiliations, revenues and EBITDA.✔ Generated a dashboard with KPIs for each of the sales and operations channels.✔ Controlled the quality of sales through auditing and monitoring of calls (recorded and in-situ).✔ Tracked the quality of sales through the traceability and standardization of documents.✔ Prepared weekly reports per sales channel with analysis of quality and service indicators focused on compliance with the sales methodology.✔ Participated in the development of a mobile App for the sales force performing the testing of its functionalities, detecting errors and reporting them to correct them.

Miraflores

✔ Developed documentation of the Safety System such as procedures, records, instructions, manuals, etc.✔ Monitored the proper compliance of the Safety System Programs (Audit, Noise Measurement, etc.) in all the company's facilities.✔ Collaborated in the elaboration and monitoring of the Annual Safety Training Plan of the year.✔ Directed the 5S implementation plan and the final disposal of organic and inorganic waste.✔ Applied Lean Six Sigma methodology to standardize the equipment and tools to be used according to the type of project through the DMAIC cycle, reducing time and costs in field instruments supply.✔ Follow-up of internal health and safety audits. ✔ Follow up on compliance with Peruvian legislation on Health and Safety.✔ Trained supervisors, managers, QHSE Committee and employees on Occupational Safety issues.

San Isidro

✔ Developed documentation of the Safety System such as procedures, records, instructions, manuals, etc.✔ Monitored the proper compliance of the Safety System Programs (Audit, Noise Measurement, etc.) in all the company's facilities.✔ Collaborated in the elaboration and monitoring of the Annual Safety Training Plan of the year.✔ Directed the 5S implementation plan and the final disposal of organic and inorganic waste.✔ Applied Lean Six Sigma methodology to standardize the equipment and tools to be used according to the type of project through the DMAIC cycle, reducing time and costs in field instruments supply.✔ Follow-up of internal health and safety audits. ✔ Follow up on compliance with Peruvian legislation on Health and Safety.✔ Trained supervisors, managers, QHSE Committee and employees on Occupational Safety issues.

San Miguel

✔ Supervised and graded exams programmed during the semester.✔ Graded reading controls about important issues and current trends concerning the career.✔ Visited production plants with the students as part of guided technical tours.✔ Assessed and advised students on developing an innovative business using the CANVAS model.

Miraflores

✔ Led a process management project using a Balanced Scorecard to map all the indicators in the area such as response time of each psychologist to a requirement, customer satisfaction, etc.✔ Standardized documents and procedures as part of the ISO 9001 (Quality Management System) implementation.✔ Updated guidebooks through the analysis and interpretation of multiple sources of information.✔ Built a matrix of nonconformities and incidents detected in the recruitment process to carefully analyze them and suggest follow-up solutions within the continuous improvement plan.✔ Reduced recruitment process duration in 15% by proposing the redesign and optimization of the existing flow chart.✔ Administered the budget’s cash flow and generated purchase orders using the Oracle system.✔ Coordinated the criminal and address check-ups as well as taxi service with the suppliers and calculated the payment thereof monthly.

Surquillo

✔ Monitored the spare and products (geared motors, converters, PLCs, etc.) offers process and coordinated with the Quotation Center the terms of the commercial agreements per client.✔ Reduced offers delivery time in 20% thus increasing customer’s satisfaction.✔ Oversaw and kept track of the purchase orders reception in a data base. ✔ Provided support to the Commercial Area with weekly-detailed sales figures reports per business unit including forecasts and other statistical data based on historical information extracted from SAP.

San Isidro

✔ Updated the market statistics of the latest Import and Export operations of the customers’ portfolio in order to make Market Share and Benchmark analysis.✔ Reviewed proper allocation of costs in the SAP system with the Accounting Area.✔ Coordinated spares and imported materials nationalization with international Freight Forwarders and Customs Agents.✔ Used many of the QlikView modules, which is a powerful platform for major decision-making process.✔ Prepared monthly Import and Export revenue reports to analyze the operating and economic figures through pivot tables and charts. ✔ Worked with the Control and Security Committee to get the Business Alliance for Secure Commerce (BASC) recertification and proposed new action plans to prevent illegal traffic.✔ Scheduled sales team meetings each week and outlined the commercial agenda.

San Miguel

✔ Lectured on several occasions to freshmen about the main procedures and administrative rules stated by the University. ✔ Provided support in basic tasks such as distributing forms, counting the number of attendants, collecting and filtering the data in Excel for the office’s record.

Master'S Degree, Business Analytics

Master Of Business Administration - Mba

Master'S Degree, Big Data & Business Analytics

Master'S Degree, Business Intelligence & Analytics

Licentiate Degree, Industrial Engineering

Specialization Program, Project Management

Lean Six Sigma, Lean Six Sigma

Bachelor'S Degree, Ingeniería Industrial

Activities and Societies: UNES