Italo Nogueira De Moro Email & Phone Number

Saint Julian'S, Mt

Belo Horizonte And Region

In the projects and innovation area, I lead the strategy and vision of an e-commerce for premium vehicles, focusing on prioritizing and refining the backlog to maximize the value of our products. I monitor metrics, raise requirements and develop financial, marketing and operational viability plans. Prototype, implement and monitor features, defining planning and roadmap based on user pain and business needs. I write stories with stakeholders and monitor the product life cycle, identifying deadlines, risks and opportunities for continuous improvement.I participate and lead, together with the team, discovery and delivery, ensuring that the company's strategy is followed and that the customer is at the center of decisions. Additionally, I work on predictive projects for brands such as Porsche, Mercedes and GWM.

Belo Horizonte And Region

During the pandemic, I co-founded OpenMind with the goal of transforming people and organizations through innovation and digital transformation. Our consultancy specializes in helping companies tackle management challenges, strengthen their brand, and generate sustainable business value.

Belo Horizonte

At OpenMind, after leaving Ânima to pursue a new professional path, I helped companies implement agile and strategic solutions that generated significant results. I introduced Kanban, conducted market research, and increased sales by 30% through optimized processes and team alignment. I also mapped operational processes, identifying ways to use technology to enhance efficiency. In all projects, I maintained a focus on digital transformation, innovation, and sustainable results.

Belo Horizonte And Region

During the period of operation, I aligned expectations with stakeholders, promoting autonomy for the team and reducing more than 60% of open cases in the area. Leading a team of seven people, I managed productivity, led strategic meetings and presented results to executive committees, in addition to analyzing the main performance metrics of critical channels, providing insights that helped in decision making and continuous process improvement.I mapped activity flows, identified bottlenecks and implemented optimizations to ensure efficiency and operational agility. Maintained an interface with various areas of the company, such as compliance, regulatory, services, IT, finance and legal.

Belo Horizonte And Region

As a supervisor in the G3D area, I led teams on several fronts, including controlling KPIs, strategic interaction with the product team and coordinating hiring from outsourced companies. In addition to the direct team, I led more than 60 temporary employees who worked on cleaning the project, supporting management in various demands, ensuring deadlines were met and the integrity of deliveries. My role involved identifying and reducing risks, working in partnership with the areas of compliance, regulatory, legal, IT and services, developing relationships with internal and external stakeholders.

Belo Horizonte And Region

As responsible for the action plan in the area, I guaranteed deadlines and documentation while supervising the execution of activities. Conducted indicator analysis, implementing strategies to identify opportunities, promoting an environment of continuous improvement.Collaborating with the BI and data team, I developed reports and dashboards that optimized the visualization of information for the business area, facilitating informed and quick decisions. I closely monitored the implementations, carrying out queries on the datalake and testing the integrity of the database, ensuring the reliability of the systems.Maintaining frequent communication with teams and squads, I contributed to the areas of compliance, regulatory, IT and services, ensuring alignment at all stages of the process.

Belo Horizonte And Region

In the area of ​​civil, labor, criminal and environmental litigation, I offered support in legal processes, including registration in the system, calling witnesses and organizing hearing schedules. I maintained direct communication with external offices, managed the area's email and contributed to the preparation of legal opinions, gaining experience on platforms such as Espaider, Jurídica Certo and SIV.Additionally, I led a program to promote the exchange of knowledge between leaders and interns, creating a collaborative learning environment that strengthened the organizational culture.

Belo Horizonte And Region

In the area of ​​tax compliance, I monitored ICMS suspension deadlines and reviewed ISSQN calculations, ensuring tax compliance. I kept up to date with relevant tax legislation for ore and nickel, offering essential support in calculating ICMS and DIFAL.I gained experience in systems such as SAP, Comply, Comply E-Docs, SATI, Server Management Studio and ProjectWise. I was tasked with updating the Electronic Tax Domicile, monitoring incident management and proposing continuous improvements in collaboration with analysts, leaders and management.

Belo Horizonte And Region

Responsible for converting and analyzing indicators, using agile methodologies to solve challenges and promote continuous improvements in processes. In collaboration with the team, we achieved notable results such as a 46% increase in NPS, a 25% reduction in average service time, and a 93% conversion rate of enrolled students.I supported integrations, conducted FROM_TO tests, mapped activity flows and identified failures to simplify processes and reduce waste. Managed service via Teams, email and helpdesk, ensuring the SLA agreed with the areas. I also participated in the construction of management projects, instructed teams, acted as a systems facilitator and was appointed representative of the internal legal department.

Executive Mba, Gestão Estratégica De Equipes E Liderança

Pós-Graduação Lato Sensu, Transformação Digital E Novas Tecnologias

Pós-Graduação Lato Sensu, Gestão Estratégica De Negócios

Tecnólogo, Processos Gerenciais

Graduação, Law