Italo Pazzini Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

São Paulo, Brasil

Mogi Das Cruzes, São Paulo, Brasil

• Data team leader, responsible for team performance, training and data-related projects • Focal point for database demands (SQL), Automations (Python, JavaScript), and statistical studies• I was responsible for leading and designing an automation solution, involving JavaScript, SQL and Excel, which made payments to the company's suppliers, where this solution paid more than 8 million reais in 6 months.• I was responsible for implementing an automation solution involving Python, Excel, Macros and Vba, which significantly reduced the time of a manual report creation process from 22 days to 24 minutes•Responsible for all the team's BI projects, made in PowerBI or Tableau, from requirements gathering, connection and database creation, to the creation and design of DashBoards.•I took over the project to implement the CallCenter systems provided by the company Mutant, being responsible for all technical aspects involving data and software engineering and their respective APIS•Responsible for creating and maintaining data pipelines involving Google Cloud Platform and Virtual Machines

Mogi Das Cruzes, São Paulo, Brasil

• Focal point for Business Intelligence demands in the area• Focal point for Power BI, TABLEAU, SQL tools and continuous improvement/project management tools• Manage the database in order to query relevant information through SQL• Create and monitor area dashboards• Develop automations using Python and Power Automate• Support team development, long-term strategic plans and short-term tactical goals aimed at continuous improvement of processes and indicators of the GTF operation (outsourced fleet management)• Support the development of processes and innovations focusing on the implementation of technologies and solutions to improve the area's efficiency;• Generate data analysis and relevant information to assist in decision making, being able to identify trends and patterns to support planning;• Monitor the area's performance indicators to evaluate the progress of the proposed goals and make adjustments, when necessary.• Support team development and training;• Support leadership with the preparation/presentation of management reports.

Mogi Das Cruzes, São Paulo, Brasil

• Análise estratégica dos resultados e desempenho da equipe.• Analise dos KPI’s envolvendo o setor de relacionamento com o consumidor.• Liderança e suporte a equipe de atendimento.•Análise, definição e acompanhamento das metas do time de atendimento.•Desenvolvimento de projetos e estratégias para a melhoria contínua do setor.Desenvolvimento de estratégias para atingir os índices de reputação da empresa em plataformas mensuráveis(reclame aqui)• Negociação com o consumidor em casos de alta complexidade.• Elaboração de apresentações de resultado, para o time gerencial e diretoria. • Resolução de problemas de alta complexidade e nível crítico envolvendo o consumidor e empresa.• interação com sistemas integrados como SAP, ERP.• Garantir qualidade do atendimento da equipe através de métricas como TMA, TMS, SLA, e monitoria de qualidade.

Mogi Das Cruzes, São Paulo, Brazil

•Efetivação de estornos na modalidade cartão de crédito e débito.• Análise financeira de transações dos consumidores.• Geração de reembolso para o setor de contas a pagar.• interação com automações de machine learning.

Mogi Das Cruzes, São Paulo, Brasil

Mogi Das Cruzes, São Paulo, Brasil

Mogi Das Cruzes, São Paulo, Brasil

Santana

Mogi Das Cruzes, São Paulo, Brasil

Mogi Das Cruzes, São Paulo, Brasil

atuei como líder de equipe auxiliando a equipe gerencial e os colaboradores das equipes.

Postgraduate Degree, Data Analytics

Bacharelado, Gestão Financeira

Certificação, Lean Six Sigma Yellow Belt

Certificação, Costumer Experiencer