Itamar Carvalho Email & Phone Number

Penticton, Bc, Ca

Penticton, Bc, Ca

Penticton, British Columbia, Canada

Burnaby, British Columbia, Canada

• Processing financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Surrey, British Columbia, Canada

• Operating cash register• Providing excellent customer service• Ensuring that the store is neat, tidy and welcoming• Re-shelving returned items• Determining when to discount items for a customer

Rio Grande Do Sul, Brazil

• Analyze credit, risk, and score• Acting with the approval of credit loans, individually or in collegiate, within the limits established in Sicredi's Credit Policy and the Cooperative's internal definitions• Used a variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios, and forecasting trends• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance by createing spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting

Rio Grande Do Sul, Brazil

• Responsible for ensuring the day-to-day operations of the branch for it to run smoothly• Collaborating with the general manager to develop and evaluate strategies for the branch´sdevelopment• Performed banking, business administration and financial tasks to guarantee five-star service for members;

Rio Grande Do Sul, Brazil

• Conducted account investigations, including reconciliations, cheque clearance, detecting errors, and making the necessary corrections;• Provided quality clerical support through data entry, document management, email correspondence and overseeing the operation of office equipment• Producing a variety of reports including income statements and balance sheets• Managing accounts payable and accounts receivable• Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management• Followed up with delinquent accounts to obtain funds and reduce ageing balances• Prepared balance sheets, cash flow reports and income statements

Glorinha, Rio Grande Do Sul, Brazil

• Answered customer inquiries regarding account balances, transaction history, services charges, loans and lines of credit and interest rates• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches• Identified sales opportunities and referred customers to branch partners in financial services• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services

Glorinha, Rio Grande Do Sul, Brazil

• Answered customer inquiries regarding account balances, transaction history, services charges, interest, loans and lines of credit rates and conditions• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services• Recognized needs and referred to appropriate representative or line of business for cross-selling or service opportunities• Learned about customers' financial needs, established trust and optimized sales opportunities resulting in quality customer service• Maintained friendly and professional customer interactions• Established rapport with new clients to increase satisfaction and loyalty

Santo Antônio De Patrulha, Rio Grande Do Sul, Brazil

• Answered customer inquiries regarding account balances, transaction history, services charges, interest, loans and lines of credit rates and conditions• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services• Recognized needs and referred to appropriate representative or line of business for cross-selling or service opportunities• Learned about customers' financial needs, established trust and optimized sales opportunities resulting in quality customer service• Maintained friendly and professional customer interactions• Established rapport with new clients to increase satisfaction and loyalty

Postgraduate Degree, Accounting

Postgraduate Degree, Financial Planning

Bachelor'S Degree, Accounting