Itamar Friedman Email & Phone Number

Berlin, De

Berlin, Germany

• Promoted to manage 5 key enterprise accounts, overseeing over 21k active device rentals across the EU.• Developing strong relationships with premium customers, leading rollout projects to ensure seamless implementation.• Acting as the primary liaison for premium clients, guiding them through onboarding with strategic planning and personalized training.• Leading process optimization initiatives to enhance operational efficiency and customer satisfaction.•… Show more • Promoted to manage 5 key enterprise accounts, overseeing over 21k active device rentals across the EU.• Developing strong relationships with premium customers, leading rollout projects to ensure seamless implementation.• Acting as the primary liaison for premium clients, guiding them through onboarding with strategic planning and personalized training.• Leading process optimization initiatives to enhance operational efficiency and customer satisfaction.• Addressing and resolving client concerns swiftly, serving as the first point of contact for escalation during emergencies.• Coordinating with key internal roles and providing Accounts Status Reports to upper management.• Maintaining a feedback loop between the product team and customers for continuous service improvement. Show less

Berlin, Germany

• Promoted from intern to full-time Junior Project Manager, demonstrating exceptional performance and dedication.• Managed key enterprise accounts across the EU, maintaining daily communication with customers and stakeholders.• Developed and implemented a customer experience evaluation framework, providing valuable insights to the Operations department and enhancing customer satisfaction levels.• Led the end-to-end onboarding process for a special new customer… Show more • Promoted from intern to full-time Junior Project Manager, demonstrating exceptional performance and dedication.• Managed key enterprise accounts across the EU, maintaining daily communication with customers and stakeholders.• Developed and implemented a customer experience evaluation framework, providing valuable insights to the Operations department and enhancing customer satisfaction levels.• Led the end-to-end onboarding process for a special new customer, coordinating solution design, integration, and logistics, resulting in a successful transition and new revenue opportunities.• Created and shared standard operating procedures and process documentation for consistency and efficiency. Show less

Berlin, Germany

• Supported high-profile enterprise and premium client projects, collaborating closely with project managers and senior stakeholders.• Managed daily open order processes, stock control, tech requests, and coordinated small rollouts.• Built and nurtured relationships with key stakeholders, fostering trust and collaboration throughout project lifecycles.

•TAMID is a global non-profit organization with over 50 chapters around the world that fosters the next generation of international business leaders via direct interaction with the Israeli high-tech and start-up economy.•Selected through competitive application and interview process to join this business club that consults for startups on solving investment and business problems.•Worked with the consulting team on a variety of different projects for Israeli start-ups that looked… Show more •TAMID is a global non-profit organization with over 50 chapters around the world that fosters the next generation of international business leaders via direct interaction with the Israeli high-tech and start-up economy.•Selected through competitive application and interview process to join this business club that consults for startups on solving investment and business problems.•Worked with the consulting team on a variety of different projects for Israeli start-ups that looked to expand into different markets.•Participated in a 10-week intensive education curriculum that focuses on consulting and investing fundamentals. Show less

Herzliya, Tel Aviv District, Israel

• Collaborated with a team of 3 intern consultants to conduct comprehensive market research and analyze the competitive landscape for Tetrix Health's Telehealth SaaS product.

• Prospected leads in the North American market, identifying business opportunities and contributing to business growth under the Head of International Business Development.

• Oversaw case documentation organization, coordinated schedules, executed legal research, and maintained a file database and case management software at the Tel Aviv District Attorney's office.• Confirmed case status with attorneys and managed a high volume of inquiries and email responses.• Developed analytical problem-solving skills, gained a quick grasp of information, and demonstrated excellent communication abilities in a legal setting.

Tel Aviv Area, Israel

• Founded and led Itamar's Raw Desserts from 2016 to 2018, managing all aspects of the business, including strategic planning, operations, marketing, sourcing ingredients, and crafting desserts.• Built strong customer relationships, negotiated prices, and established clear brand positioning to drive revenue growth.• Developed entrepreneurial skills and a passion for business administration while leading a successful side hustle during high school.

Bachelor Of Business Administration - Bba, 92/100 | Cum Laude Honors

Activities and Societies: TAMID Group, IDC Entrepreneurship Club, StandWithUs Ambassadors' Club, CO-OP Startup Program, Study Abroad.

Study Abroad, Economics And Political Science, 18,3/20

Selected through competitive application and interview process to study at a prestigious French university through the European Erasmus+.

Matriculation/Abitur

Activities and Societies: Debate Class, 'Face-to-Faith' Video Conferences on Human Rights, Social Innovation and Entrepreneurship Club.