Ishan Taparia Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

Provided technical support for hundreds of different customers to troubleshoot issues with the Salesforce Marketing Cloud Support team - Conducted root cause analysis and maintained a customer-centric approach to provide high quality and timely solutions when engaging cases to close over ~17-19 cases a week- Exceeded KPIs consistently with above average metrics in every aspect of the job, including an average rating of a 4.81/5 customer satisfaction score and a < 2% reopen/escalation rate- Demonstrated mastery in multiple medium/high complexity Product and Topic Areas like Integrations and Salesforce CDP within 8 months of starting my work- Trained and provided informational seminars for many new Support Engineers by formulating structured training plans for months at a time to ensure the success of my peers- Interfaced with and bridged gaps between all business areas like Sales and Product within Salesforce to provide solutions for every single one my customers

Chicago, Illinois, United States

Coordinated with a team of business analysts and software architects to create an Employee Effectiveness Strategy for a client- Led and planned several client meetings for the research workstream of the project- Utilized MS Excel to create and deliver predictive models from client provided data- Organized research on my client's business model for a report deliverable, and to design a roadmap of the proposed technical stack for their front and back offices

Columbus, Ohio, United States

Developed an experimentation web application for the Dept. of Psychology Language Perception Lab at Ohio State University- Used vanilla JavaScript with a combination of the Bootstrap framework to create a responsive application that accepts user input and displays stimulus- Created entirety of User's Manual for the application, ensuring total and complete documentation for future expansions

Dallas/Fort Worth Area

Collaborated with business analysts and a local client to create an Enterprise Technology Roadmap - Organized interviews with c-suite and other senior directors within client organization to conduct comprehensive overview of their tech stack - Condensed interview findings into concise notes to provide constant data and content to my team - Created final deliverable PowerPoint deck containing a detailed technological blueprint and governance/future business vision documents - Undertook a side project to use automated Microsoft Flow tools to create a tool to collect software requests by employees to the Service Desk team - Led multiple charity events within WMP involving a clothing donation drive and a friendly video-game tournament to collect proceeds for a local homeless shelter

Chicago, Il

Collaborated with fellow students to create an online magazine highlighting up and coming talent in Chicago- Designed a robust UI and full backend with the Bootstrap framework and AngularJS- Updated with new content biweekly with even more content planned for the future

Greater Chicago Area

Built a full-stack web application using Python and JavaScript- Constructed an asynchronous web server to remotely monitor Quality and Assurance machine testing- Designed a fully custom and responsive user interface in HTML/CSS for viewing on any device- Presented and outlined my work to software team utilizing professional presentation technologies

Columbus, Ohio Area

Chicago

Led and collaborated on 4 different projects with the Workplace Technologies Team- Designed and launched a mobile app for workplace floor management with Adobe Phonegap- Uploaded to the Android App Store for all employees to immediately access- Utilized Python to create a script with the Google Suite API to manage and secure transfer of hundreds of thousands of files- Created a Google Chrome extension to serve as an employee directory, in addition to an IT Help Desk application- Coordinated the retirement of a legacy portal system for internal employee communication and helped saved thousands of dollars in server costs

Bachelor’S Degree, Economics

Education record

Activities and Societies: Debate Team, Swimming, Business Professionals of America, National Honors Society