Itay Abenheimer Email and Phone Number
• Seasoned customer professional with over 15 yrs dedicated to customer strategy. My experience ranges from customer support to customer success and retail. • Experienced and motivated Manager offering valuable industry experience, excellent communication skills, and a passion for delivering optimal customer experience and relationships at all levels to deliver demonstrable ROI and growth.• Commercially-focused and results-oriented, with a proven track record of assuring the highest levels of customer satisfaction and retention and increased revenue across a client base • Relevant track record of achievement in the customer Services/Operations space with leadership expertise in building and developing high-performance teams in highly complex environments.
Converteam
View- Website:
- converteam.co.il
- Employees:
- 4
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Head Of Business And Product At Converteam | Clickapp And LinkimConverteamTel Aviv District, Israel -
Head Of Business & Product DevelopmentConverteam Jul 2022 - PresentIsrael -
Head Of Service & Operation At MegasonMegason Aug 2018 - Feb 2022Israel- Provide 24/7 nationwide service to Banks, Rail, Defense/Military, Corporates (Apple, Google, Intel, etc)- Manage 4 teams / 70 people running installations & maintenance- Lead several operational disciplines leveraging highly efficient service & operating methodologies- Manage the team to meet SLA and service agreements.- Responsible for business unit profit/loss, pricing, and ongoing payments. -
Retail Division ManagerPartner Israel Jan 2016 - Aug 2018· Develop service & sales methodologies, performance metrics and set aggressive targets· Improve customers’ service and sales experience· Setting commercial strategy and pricing for retail & private customers· Tracking sales process, detecting and removing obstacles· Setting strategy, values, workflows with tight performance monitoring· Build training arrays for hundreds of people for meeting service & sales targets· Meet aggressive sales goals for end-user equipment (cellular, broadband & TV)· Sales planning - forecasting, execution monitoring, work plans· Lead large scale sales campaigns, cooperating with the corporate sales & marketing divisions· Led new service & sales initiatives driving significant revenue increase· Manage sale floors, visibility, and planogram. -
Head Of Service & Sales CentersPartner Israel Jan 2014 - Jan 2016Israel· Management of 3 services & sale center with 230 employees· Responsible for recruitment, onboarding, and training, Maintaining high technical and operational levels.· Responsible for business unit financial balance and budgets
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Key Account Manager Team LeaderOrange Jan 2013 - Jan 2014Cross Region -
Sales Manager “Orange Preferred”Orange Jan 2006 - Jan 2013Israel -
Captain NavyIsraeli Navy Jan 2000 - Apr 2005
Itay Abenheimer Education Details
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Master Of Business Administration - Mba -
Hons
Frequently Asked Questions about Itay Abenheimer
What company does Itay Abenheimer work for?
Itay Abenheimer works for Converteam
What is Itay Abenheimer's role at the current company?
Itay Abenheimer's current role is Head Of Business and Product at Converteam | clickapp and linkim.
What schools did Itay Abenheimer attend?
Itay Abenheimer attended Tel Aviv University, Bar-Ilan University, Israeli Naval Academy.
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