Bill Callahan Email & Phone Number

Langhorne Pa.

•Develop, design and implement new systems hardware and software•Upgrade all current systems both hardware and software•Change from a workgroup scenario to network infrastructure •Implement corporate infrastructure and management•Centralize and automate system and device management through server• Plan staff development and training with focus on future client and business needs•Ensure Quality Control and on time deployment of product•Implement Google Apps for Business along with existing domain to connect Corporate offices, warehouses and retail stores•Contract and SLA management•Review and design marketing materials for promotion of product and sales support•Upgrade web site to content management style site along with client portal access•Advise executives on best technical direction for their IT needs with monetary and performance level balance•Financial review and planning for future business initiatives based on history and data analysis•Technical analyst and advisor for product alignment to business decisions•Implement centralized documentation for all areas of business

Pleasantville Nj

•Develop, design and implement new systems hardware and software•Upgrade all current systems both hardware and software•Change from a workgroup scenario to network infrastructure •Implement corporate infrastructure and management•Centralize and automate system and device management through server• Plan staff development and training with focus on future client and business needs•Ensure Quality Control and on time deployment of product•Implement Google Apps for Business along with existing domain to connect Corporate offices, warehouses and retail stores•Contract and SLA management•Review and design marketing materials for promotion of product and sales support•Upgrade web site to content management style site along with client portal access•Advise executives on best technical direction for their IT needs with monetary and performance level balance•Financial review and planning for future business initiatives based on history and data analysis•Technical analyst and advisor for product alignment to business decisions•Implement centralized documentation for all areas of business

•Develop and design new product lines and services•Client relationship and product rollout specialist ensuring contractual obligations•Lead and advise company on best technical direction for business- product development reducing time to market by 30% •Design and implement Project Management to measure company based initiatives on metrics reducing 60% of problems •Plan staff development and training with focus on future client and business needs•Ensure Quality Control for client satisfaction and change management ensuring on time deployment of product•Contract and SLA agreement design based on client requirements and profitability•Review and design marketing materials for promotion of product and sales support•Negotiate procurement with vendors and partners focusing on business goals and expense reduction of 8% •Advise clients on best technical direction for their IT needs with monetary and performance level balance•Financial review and planning for future business initiatives based on history and data analysis•Technical advisor on client sales meetings through contract negotiation and implementation•Competitive product and services reviews to position company as industry leader•Technical analyst and advisor for product alignment to business decisions•Lead documentation initiative for all areas of client and company development and projects

•Managed IT Directors, Senior Technical Engineers, Programmer Analysts, PM, QA and Helpdesk staff •Led company through client focused web based application development and hosting initiatives with a 40% direct bottom line increase over 5 year period•Incorporated system transition and transformation from client based to PES hosted systems as a new recurring revenue stream for 12% increase to profits over 3 year period•Focused departments on system design, client relationship, vendor management and cost control•Advisor and member of Senior Management Team, best business and technology planning teams, and steering committee•Championed implementation of Project Management, Quality Control and Change Management for all IT projects•Client and Business partner development with focus on cost control for clients resulting in a reduction of 7% annually•Managed large scale hardware and software refresh projects•Led team and coordinated activity through all phases of disaster recovery and business continuity instances

•Managed 25 Technicians, Analysts and Helpdesk support•Designed connectivity of 35 food outlets, 5 gift shops, 550 hotel rooms, 40 gaming tables, 5000 slots, 50 kiosks, facilities and warehouse•System support of Desktop environment (5000+ users) and server infrastructure (50+ servers)•Standardized technical support procedures and documentation for IT Services teams•Two time Employee of the Month and Service Excellence Award recipient•IBM AS400-RSeries, Novell, Unix (AIX-SCO-Solaris), Microsoft-NT administration replication, backup and restore operations.

•Technical responsibility for all communications equipment, network software, upgrade, planning, setups, distribution of all on a company wide platform. • Hardware upgrades to all servers, desktop systems, wiring, hubs, and routers.• Documenting/diagramming, programming, analyzing and maintaining daily functions on all systems. • Support communications and resource sharing between all platforms. •Maintain and create daily, weekly, monthly status reports for all platforms. •Training of IT Staff members on all platforms. •Interface with all departments is the resolving of conflicts and planning for the future needs of the company.

•Responsible for all pc related hardware and software. •Develop Communications between the pc/midrange/mainframe platforms. •Design and install Programming for company specific applications. •Hardware service for all pc and pc related components.

•Design and install Programming for company specific applications. •Hardware service for all pc and pc related components.

•Responsible for scheduling jobs, reports, backups, end user technical support.•Hardware support, maintenance and replacement.•Service/repair calls coordination.•Documentation of all system activity.•Training of operations staff.