Bobby Rodriguez Email & Phone Number

Sioux Falls, South Dakota Area

Working as an Avaya SME and maintain all telecommunications for all 16 First Premier Bank locations in the Southeast area of South Dakota, plus the 4 Premier Bankcard locations.• Serving as Avaya Subject Matter Expert and on a 24x7 on-call rotation schedule.• Work in Avaya CM8 PBX environment, and maintain PBX scripts, CMS call reporting, and IX Voice Messaging telephony systems.• Work with Avaya System Manager to manage our two IP locations.• Work with Avaya One-X Communicator and One-X Agent for our WAH employees.• Work with Verint 15.2 Call Recording and pulling call recordings as needed for quality and legal.• Work with Alvaria Dialer system and assist with changes on the dialer and site contact with Shift Track Plus WFM software issues.• Use GroupCast to broadcast to warn employees in the company in case of inclement weather in the area.• Use Oracle SBC to pull SIP logs and trace logs when SIP inbound and outbound issues arise.• Utilize PRTG Network Monitoring tool for alarming to monitor Network and SIP configurations.• Manage and work the Telecom work queue and assign service requests and tickets to our team.

Sioux Falls, South Dakota Area

Managed and owned the review and approval of vendor telephony solutions – Technical Review, and Technical Design Documentation. Managed infrastructure life-cycle management and refreshed strategy for Network Voice to ensure operational stability, as well as provided SME/Technical Support to the Project Managers and Operations teams in project implementations via Agile Software Development style. • Managed a one-year project to upgrade the Bank Cisco Cluster software to 10.5v2 and move to a virtualized platform. Work included providing and managing steps to upgrade redundant Cisco Clusters, CUBE, as well as moving all associates from Nortel Call Pilot voice mail system over to Cisco Unity platform while meeting specific target completion time lines.• Provided leadership, guidance and hands-on support for multiple corporate acquisitions including guidance on over 50 small or large technical project implementations in 2015.• Served as project engineer to decommission and build-out of bank branches or office floor space in multiple locations throughout the US for professional associates. Work included collecting full requirements, drawing out voice technical design documents, ordering voice circuits, keeping voice documentation to turn-over to Operations team, and ensuring voice solution operates as designed and meets project objectives.

Sioux Falls, South Dakota Area

Worked as the Avaya SME and maintained all telecommunications for the Sioux Falls location and well as the other HSBC Call Center locations.• Served as the resident Avaya Subject Matter Expert and filled the second level support Regional Telecom Administrator position. Served on a 24x7 on-call rotation schedule.• Led effort to decommission local Aspect PBX in the Philippines and install new redundant VOIP Aspect phone switches located in the Chicago area. Traveled to the Philippines for 18 days during the conversion project to ensure success and to provide local technical visibility to the project.• Led effort to upgrade Avaya G3R PBX over to S8700 server based platform. Set up PBX Lab with CMS, Voice Mail, and adjunct links to run concurrently and tested all enhancements for compatibility prior to migrating over to the new platform.

Sioux Falls, South Dakota Area

Primary duties: Maintaining all telecommunications in the building for 1,100+ users, including Call Management Systems; Definity Intuity Voice mail. INOVA reader boards, Switchview Call Accounting System, and Polycomm Video conference equipment.Secondary duties: Serve as a resident expert for the Avaya telephony equipment and support facilities in India and the Philipines. Also, served on the on-call rotation schedule to serve our employees 24-7 on all computer related issues.

Sioux Falls, South Dakota Area

Primary duties: Maintaining all telecommunications in the building for 1,100+ users in multiple sites, including Call Management Systems; Definity Intuity Voicemail; Lucent Call Accounting System and EWF Voice Response Unit. Secondary duties: Give recommendations on how to efficiently operate Melita Explorer 2000 system and translating Spanish literature.

Sioux Falls, South Dakota Area

Primary duties: Maintaining all telecommunications in the building for 200+ users, including Call Management Systems; maintaining Voice Response Unit and ensuring it is operational 24-hours a day; Managing all technical changes to Autodialer system. Secondary duties: Maintaining good relations between Dial Bank and vendors to provide great service to our employees and customers; translating Spanish literature and taking incoming 800 calls for the Spanish Service Group.Additional duties: Spanish Service Group leader and was a member of the Management Advancement Program for two years. Performed intra-department meetings over company policies/benefits and was active manager when manager was away.