Alberto Cardozo Email & Phone Number

Argentina

Front end of ASA IT and Global Infrastructure Teams services delivery through the orchestration control and management of the Request, Incident, Problem and Change Management services

Buenos Aires, Argentina

Manage of offshore projects

• Responsible for E2E Transition activities including successful planning, preparation and governance.Define Hypercare (Early Life Support) strategy for Major releases and country deployments.Align with Transition.
• Initiation, planning, execution, performance/monitoring, and project Close of each SAP release or country deployment
• Early Life Support Lead (Cross Country Support Americas, Canada, Europe, South Africa and Asia), war room lead.
• Technology Refresh
• Continuous Improvement Releases
• Disaster Recovery plan and Business Continuity

Leading and managing transition deliverables of newer or deployed services (Cloud provisioning services, SharePoint, Outlook/Exchange, Skype for Business, Diagnostics, Global SmartBoard, DNS re-engineering, etc)

Oulook Transition Manager at the M&C program which is delivering SharePoint, Lync and Outlook solutions in support of Vision 2020.Assess the levels of readiness of support organisation with the introduction of Outlook Exchange.Identify any gaps or risks and provide an opportunity to address these with additional activities or interventions ahead of the.

Responsible for the effectiveness of controls and maintaining quality of service across Ernst & Young’s global IT systems and services. This includes ensuring that IT Services has robust policy, process and procedures in place consistent with a high-performing organization by collecting data and feedback from users, customers, stakeholders and other.

Buenos Aires, Argentina

A new Global Shared Service(GSS) center is being established in Buenos Aires, Argentina. It will be similar to other sites around the world. Initially It will include 400 persons. New physical space is set to be ready and operational from December 2011, with hiring between June and November.Develop and maintain charter and the work plan for the.

AIT Reporting – Develops and delivers various reports on IT services (including metrics and surveys) to executive IT management, as well as customers

TSS Remedy Support: Users and groups administration, scripts, templates and decision tree setupTSS Reporting. BMC Analytics report development and support to customersIncident Management Statistics Analysis: KPI identification, reporting and analysis.

Americas Technology Support Services (TSS)TSS provides end-user support via on-site personnel and help desk services, including general technology support for hardware, software, network, and telephony systems, as well as proactive consultation and deployment management. These services ensure that people have core EY tools and that these tools continue to.