Job Duties:Reporting to the CEO, responsibilities include preparing IT Budget, managing IT resources (off-shore & offshore), management of IT systems with emphasis on process automation, customization, development and integration with partners (warehouses, couriers, manufacturers) and customers to create a seamless 360-degree view of the business. Achievements: Liaised with C-Level, managerial and operational/sales staff to document the business processes including… Show more Job Duties:Reporting to the CEO, responsibilities include preparing IT Budget, managing IT resources (off-shore & offshore), management of IT systems with emphasis on process automation, customization, development and integration with partners (warehouses, couriers, manufacturers) and customers to create a seamless 360-degree view of the business. Achievements: Liaised with C-Level, managerial and operational/sales staff to document the business processes including sales, procurement and compost process. Managed the timely implementation of NetSuite SuiteCommerce Advanced including migration from SiteBuilder and extensive customization Designed the sales process for manufacturing a new custom product that includes lead qualification, multi-level approvals, contract generation, PO generation for manufacturers, product creation/code generation, stock replenishment and customer/manufacturer alerts. This increased the staff efficiency by 20% and customer satisfaction by 15% Proud to be a part of the Compost initiative of BioPak. Automated the process of managing compost customers and partners that starts with a lead to a customer to compost pickups to vendor billing and customer invoicing minimizing the resource required to perform these duties to only ONE.  Managed the design, implementation and testing of pallet calculator/builder for warehouse automation that provides optimal number of pallets required to ship a set of different sized boxes/package types reducing the resource time by 30% Built a cost-effective NetSuite development team that includes NetSuite developers, SuiteCommerce developer and integration developer to accomplish the vision of the company Lead the integration of NetSuite with third-party warehouses and couriers using FTP/SFTP/Web Services to streamline order fulfilment process reducing the cycle time by 20% Show less

Job Duties:Reporting to the Managing Director, responsibilities include defining IT Strategy, budgeting, resource planning, process improvement, automation, stakeholder management (customers, internal IT and vendors), project management, business analysis (requirements gathering, process analysis, enterprise analysis), creation of BA documents (business requirement document, UAT plans, training manuals) and end user trainingAchievements: Managed the supervised the… Show more Job Duties:Reporting to the Managing Director, responsibilities include defining IT Strategy, budgeting, resource planning, process improvement, automation, stakeholder management (customers, internal IT and vendors), project management, business analysis (requirements gathering, process analysis, enterprise analysis), creation of BA documents (business requirement document, UAT plans, training manuals) and end user trainingAchievements: Managed the supervised the documentation, design and implementation of client projects ranging between $500K – 2M  Successfully delivered three management portals, one financial portal and two case tracking portals for Apple, Nikon, 360Fly and Ford. Lead the end-to-end implementation of NetSuite CRM including process documentation, lead generation, lead qualification, approval thresholds, multi-level approvals, sales order creation, marketing campaign setup, management dashboards, sales KPIs scorecard and customized saved searches & reports.  Successfully designed and implemented the logistics rate card system for Infoactiv. This included the setup of special logistics rate cards from several vendors, IA sell rates, their margins and then a rate calculator that finds the lowest freight and maximum margin between two locations for a particular weight/dimension  Produced industry standard documentation (Project Plan, BRD, UAT Plans, Training Manuals) for current and upcoming projects Lead the integration of NetSuite with Shopify and logistics vendors including Toll, Startrack, Airroad and Direct Couriers. Implemented change and release management process at infoactiv Part of the analysis and design phase of a multi-million-dollar development project that includes research and development of new technologies and implementation of a revolutionary product using those technologies Show less

Job Duties:NetSuite implementation, development and administration, process improvement, stakeholder management (customers, internal IT and vendors), requirements gathering, elicitation, process improvement, create BA documents (business case, business requirement document, bi-directional traceability matrix, test plans, etc.), training and testingAchievements: Lead the implementation of NetSuite (CRM and ERP) for MEEZA in record time of 3 months Implemented the… Show more Job Duties:NetSuite implementation, development and administration, process improvement, stakeholder management (customers, internal IT and vendors), requirements gathering, elicitation, process improvement, create BA documents (business case, business requirement document, bi-directional traceability matrix, test plans, etc.), training and testingAchievements: Lead the implementation of NetSuite (CRM and ERP) for MEEZA in record time of 3 months Implemented the first customized Gulf based payroll in NetSuite for MEEZA within 6 months of joining. Automated Lead-to-Cash process in NetSuite reducing the cycle time by 25%. Saved ~USD 1.5M by supporting in-house development/customization of NetSuite CRM/ERP. Reduced the license cost of NetSuite from USD 3000/User/Year to USD 850/User/Year by optimizing processes, correct use of licenses and customization saving another USD 250K/year Lead the integration of NetSuite, HP Service Manager, EPM and SharePoint to form a unified data repository for data analysis and reporting  Trained over 250 employees on use of NetSuite CRM, ERP, ECM, EPM, etc. Lead the design and implementation of EPM/ECM (SharePoint/EPM), Time & Attendance and Operations & Business Automation (Parallels) of MEEZA Delegated the duties of Director – Internal & Enterprise Systems for a month Received 2 promotion and 3 awards. Show less

Job Duties:NetSuite implementation, development and administration, process improvement, stakeholder management (customers, internal IT and vendors), requirements gathering, elicitation, process improvement, create BA documents (business case, business requirement document, bi-directional traceability matrix, test plans, etc.), training and testingAchievements: Lead the implementation of NetSuite CRM/ERP at twelve (12) subsidiaries  Lead the integration of… Show more Job Duties:NetSuite implementation, development and administration, process improvement, stakeholder management (customers, internal IT and vendors), requirements gathering, elicitation, process improvement, create BA documents (business case, business requirement document, bi-directional traceability matrix, test plans, etc.), training and testingAchievements: Lead the implementation of NetSuite CRM/ERP at twelve (12) subsidiaries  Lead the integration of Salesforce, NetSuite, Oracle E-Business Suite and Tejari.com [.NET, SQL Server, Oracle, JavaScript, SuiteScript, SuiteTalk, Crystal Reports] Automated the Trouble Management & Fault Reporting System in NetSuite which helped to increase customer satisfaction to a significant level Automated Sales Order Fulfilment process on NetSuite reducing the internal sales paperwork by 85% [SuiteScript, form customization, saved searches, reports and dashboards] Saved approx. USD 250K development cost by supporting in-house development and customization of NetSuite Provided NetSuite CRM training to over 200 employees worldwide Selected by CIO to lead “IT Process Standardization” project Show less

Job Duties:Meet stakeholders, gather requirements, documentation (Business requirements document, system requirement specifications, technical design document (TDD), UAT plans, traceability matrix, etc.), development of core functionalities, testing (Unit, Integration, Load, UAT) and training.Achievements: Successfully documented the first Emirates project “CASA OPERA” in accordance with CMMI standards (BRD, SRS, TDD, UAT Plans, Traceability Matrix) Successfully… Show more Job Duties:Meet stakeholders, gather requirements, documentation (Business requirements document, system requirement specifications, technical design document (TDD), UAT plans, traceability matrix, etc.), development of core functionalities, testing (Unit, Integration, Load, UAT) and training.Achievements: Successfully documented the first Emirates project “CASA OPERA” in accordance with CMMI standards (BRD, SRS, TDD, UAT Plans, Traceability Matrix) Successfully analyzed, documented and lead the development and implementation of CRM and loyalty website for Etisalat (Telecom company of UAE) [.NET, Oracle, Crystal Reports] http://www.etisalat.com/me  Lead the transformation of Emirates Airline CRM from Oracle Developer 2000 to .NET from design to development to implementation Analyzed, designed and lead the development of Customer Affairs and Service Audit system for Emirates Airlines [ASP, .NET, Oracle] Show less

Job Duties:Research new technology and areas of improvement, gather requirements, documentation, software development, testing (Unit, Integration, Load, UAT) and user training.Achievements: Analyzed, designed and lead the development of e-Banking Suite of UBL comprising of e-Banking website, CRM and Back-office application [ASP, Oracle, VB/COM] http://www.ubl.com.pk/ebank Devised the online utility bill payment mechanism for UBL e-Banking Introduced the… Show more Job Duties:Research new technology and areas of improvement, gather requirements, documentation, software development, testing (Unit, Integration, Load, UAT) and user training.Achievements: Analyzed, designed and lead the development of e-Banking Suite of UBL comprising of e-Banking website, CRM and Back-office application [ASP, Oracle, VB/COM] http://www.ubl.com.pk/ebank Devised the online utility bill payment mechanism for UBL e-Banking Introduced the concept of e-Buying on e-Banking sites Analyzed and designed CRM system for UBL [.NET]  Proof of Concept (PoC) of implementing Biometric Security System in contact center Show less

Job Duties:Gather and analyze requirements, design, development, testing and documentation of software. Project coordination and milestone reporting.Achievements: Analyzed, designed and developed CRM, Point of Sale (PoS), accounting modules, etc. for large corporate clients in Pakistan [VB, Oracle, .NET, SQL Server, MS Access] User Training Received 3 promotions in 3 consecutive years