“I work directly with MSPs to ensure their business strategies are not just aligned with the latest tech but actually driving their growth. My focus is on helping them streamline operations and improve service delivery by integrating the right technology and optimizing their processes. I’m all about understanding the unique challenges they face and developing tailored solutions that really move the needle for their business.

As the Service Delivery Manager for Interlink Group, a Cisco Advanced Security Architecture Premier Partner and Enterprise Class Fiber Optic Metro Ethernet Provider, I was accountable for maintaining exceptional quality and reliability across a wide range of services. These include professionally managed services, internet, voice, hosting, and security, among various others. Successfully streamlined the service delivery process, resulting in enhanced efficiency, customer satisfaction, cost savings, productivity, and profits. As a Cisco Certified Business Architecture Analyst, I have successfully developed roadmaps for digital transformation, while also demonstrating strong leadership skills through effective collaboration with cross-functional teams.

In my role as Sales and Service Level Manager, I consistently exceeded sales targets by strategically engaging with clients and introducing new service offerings tailored to their needs. Leveraging Business Architecture practices, I conducted in-depth needs assessments and stakeholder analysis to align technology solutions with client goals. I fostered strong relationships with key accounts, boosting customer retention. By implementing structured feedback mechanisms, I reduced response times and elevated service quality. Additionally, I cultivated a team culture of accountability, which enhanced service delivery metrics and improved client satisfaction.

I have successfully provided guidance and support to organizations in defining their IT strategies and aligning them with their overall business objectives. This includes analyzing and comprehending business requirements, processes, and systems, and subsequently designing and developing IT solutions and architectures that effectively meet these requirements. Responsible for successfully implementing scalable, secure, and efficient solutions that are in alignment with the strategic goals of the organization. Offered leadership and supervision to a team of IT professionals, collaborating closely with senior executives and business stakeholders to enhance the efficiency and effectiveness of the company's IT infrastructure in support of organizational objectives.

As the Director of Information Systems at D-Flawless Enterprises, I demonstrated strong project management skills by overseeing various IT initiatives. These included efficiently consolidating 18 POTS systems into a Self Hosted SIP based PBX, implementing a unified ISP for 15 locations to enhance cost savings and customer interaction, and successfully migrating all business locations to Google Workspace. These efforts resulted in reduced software upgrade fees and improved productivity for executives and managers. Managed the successful replacement of outdated POS systems, leading to annual cost savings and a seamless transition to modern computing equipment and SAAS-based models. Implemented a help desk solution, RMM SAAS solution, biometric time and attendance system, and endpoint security solution, resulting in enhanced network health, cost reduction, and heightened productivity.

As a salesperson at CyberLink, Inc., I successfully marketed and sold "Family-Safe" Dial-up Internet Services to a diverse range of customers, including residential and business clients. My responsibilities included promoting and providing various networking and Internet services such as Internet access, colocation, Website hosting, and email hosting services.

As the Director of Sales, I successfully spearheaded marketing and sales initiatives for computer consulting service contracts, network development, and website solutions across diverse industries. Implemented effective sales strategies and successfully managed the entire sales process, including lead generation, contract negotiation, and closing. In addition, I actively collaborated with technical teams to deliver tailored solutions that effectively addressed clients' specific requirements. Furthermore, I consistently reported sales data to senior management for comprehensive evaluation and analysis. As a leader, I cultivated robust client relationships, delivering unparalleled customer service and support.

As the Brokerage Manager at Gemco, Inc., I successfully managed a diverse product portfolio consisting of over 1,000 offerings from 52 companies. These products were strategically marketed to a network of more than 200 agents across 84 independent agencies. Managed an in-house Third Party Administrator (TPA) for Direct Dental and Direct Medical Reimbursement Accounts, while leading the implementation of innovative technological advancements to enhance communication processes. Implemented a Unified Messaging system and Virtual Secretarial Assistant, along with a CRM database for efficient customer, vendor, and contact management. My resume highlights the agency's notable achievements, including securing top rankings from American Community, John Alden, Guardian, and Golden Rule Insurance Company. My exceptional leadership and management abilities played a pivotal role in attaining these accomplishments and delivering exceptional customer service.

Corporate Training Completed, followed by company downsizing in the market.

As a Customer Service Representative and Licensed Property Casualty Health and Life Insurance Agent at State Farm Insurance, I acquired extensive experience in customer service and insurance during my tenure with Agent Rich Was. Responsibilities: - Addressed inquiries regarding insurance policies - Managed policy changes and updates - Generated quotes for potential clients In this role, I had the opportunity to enhance my abilities in communication, problem-solving, and customer service, which have proven to be valuable assets throughout my professional journey.

Conducted thorough research, developed marketing strategies, and successfully promoted wood bark mulch to local real estate management firms. Utilized cutting-edge Finn Bark and Mulch Blower equipment to ensure seamless and efficient installation processes. My resume highlights my experience with the Finn machine, where I successfully implemented its streamlined engineering design and simplified control system. This enabled the efficient application of bark, mulch, compost, and soil blend products, even in challenging environments such as hard-to-reach areas and wet conditions. As a result, I significantly improved productivity and achieved high levels of customer satisfaction.

As the Used Car Sales Manager at Ricks Auto Sales in Mishawaka, IN, I successfully operated the used car lot, overseeing all aspects of buying, selling, maintaining, and financing a total of 115 cars within a span of 12 months. Managed all aspects of the business, including attending used car auctions and negotiating prices with customers. During my tenure in this role, I had the opportunity to cultivate essential proficiencies in sales, marketing, and finance, while also acquiring invaluable expertise in the used car sector. At Ricks Auto Sales, I achieved remarkable success, as reflected by the impressive number of cars sold and consistently high customer satisfaction ratings.

As a Collection Agent at SCS Credit Corp, I successfully oversaw the comprehensive debt collection process for a portfolio of 300 defaulted car loans acquired from various used car lots. This involved effectively negotiating payment arrangements with debtors and conducting skip tracing activities. Contributed to the company's overall success by consistently achieving an average of $24,000 per week in past due debt collection.

After achieving exceptional 10X sales results compared to the previous year at University Park Mall during the Christmas Season, I was offered a store management position at the prestigious Mall of America. Reason for declining the offer: Upcoming wedding arrangements.

As a General Manager at Steak n Shake, I successfully oversaw the management of newly constructed restaurant sites and played a key role in the development of the Northern Indiana and Southern Michigan market area. During my tenure, I facilitated the opening of 7 restaurants within a span of 15 months. As part of my role, I successfully supervised the recruitment and onboarding process for a team of 200+ employees per location. Additionally, I efficiently handled inventory management, supply procurement, cash handling, and various essential managerial responsibilities. Contributions played a pivotal role in driving the company's expansion into new markets and maintaining operational excellence across multiple locations.

As the Restaurant and Bar Manager at Weston Plaza Hotel & Convention Center in Elkhart, Indiana, I successfully oversaw employee scheduling, training, and operational management of catering and the restaurant. As part of my responsibilities, I successfully managed the daily operations of the hotel's restaurant and bar, while also overseeing the catering services for the convention center. Responsibilities: - Managed inventory efficiently to ensure optimal stock levels and minimize waste. - Ensured strict adherence to health and safety regulations to maintain a safe working environment. - Delivered exceptional customer service to guests, ensuring their satisfaction and fostering positive experiences. As a leader, I cultivated a collaborative and team-oriented environment to promote seamless and efficient operations.

Experience: - Part-time position operating a paper plate press and packaging plates - Worked to earn extra cash after the holiday season.

As a door-to-door canvasser for Citizens Action Coalition of Indiana, I successfully mobilized citizens across the state to actively engage in economic and environmental matters impacting the community. In this position, I successfully gathered donations to support CAC's mission in advocating for accessible healthcare, environmental sustainability, and consumer protection. By actively engaging with community members, I have honed my communication and persuasion abilities, which have proven invaluable throughout my professional journey.

As a Store Manager, I successfully managed store growth, inventory, and profitability, while providing guidance and mentorship to a team of three. I have consistently achieved BOR growth and consistently exceeded delinquency standards. Managed quality communication and provided exceptional customer support, effectively handling collection calls and processing payments, both in-store and in the field. I diligently upheld store policies and fulfilled a range of responsibilities, such as cashiering, offering product assistance, and delivering exceptional customer service.

As the General Manager of Sneakers Restaurant and Sports Lounge during Chapter 11 bankruptcy, I successfully managed the restaurant's operations, overseeing a team of 15 employees and 2 assistant managers. Through coaching, training, and mentorship, I fostered top performance and led the introduction of Coors Light, making Sneakers the first restaurant in the state of Indiana to offer this popular brand. This achievement resulted in increased sales and positive customer feedback. I developed and implemented revenue-optimization strategies, reduced costs, and maintained adequate supplies while cultivating positive relationships with customers, vendors, and employees. This experience has taught me valuable lessons in leadership, problem-solving, and strategic decision-making that I continue to apply in my career today.

At Bob Evans Farms, Inc., I acquired valuable experience by working in diverse roles, including busboy, dishwasher, KP, and grill line. As a Crew Leader, I demonstrated exceptional skills and dedication, which led to my invitation to join the esteemed Research and Development team. During my tenure, I actively contributed to the development of innovative procedures and recipes for a diverse range of menu items. In my professional capacity, I undertook frequent travel to diverse locations to conduct employee training and provide valuable support during the launch of new restaurant establishments.Promoted to the position of Restaurant Manager in 1989, I achieved the distinction of being the youngest individual in the company's history to assume this role. As a Manager, I successfully oversaw all aspects of restaurant operations, including proficiently managing inventory, ordering supplies, handling cash transactions, and efficiently scheduling personnel. During this experience, I had the opportunity to refine my leadership abilities and gain a comprehensive knowledge of the restaurant sector.

As a Direct Sales Agent for Walt Disney's World on Ice Tour, I successfully marketed and sold cotton candy and souvenir program books to guests throughout the duration of the tour. As part of my professional experience, I had the opportunity to travel to various iconic venues such as Market Square Arena in Indianapolis, the Meadowlands, Radio City Music Hall, the Boston Gardens, and the Spectrum in Philadelphia. During these travels, I actively participated in a tour and successfully promoted merchandise to guests at each location.As a sales agent, I had the opportunity to cultivate exceptional customer service abilities and successfully market and endorse products to clients. I acquired valuable experience in direct sales and cultivated a strong work ethic during my time traveling with the tour. I gained valuable experience in marketing and sales, while also emphasizing the significance of providing exceptional customer service working for Walt Disney's World on Ice.

As a Campsite Sales representative at Yogi Bear's Jellystone Park™ Camp-Resorts in Plymouth, IN, I successfully marketed and sold campsites and various amenities to guests in a part-time capacity. Collaborated effectively with team members to successfully achieve sales targets, diligently maintained precise sales records, and consistently delivered exceptional customer service. Contributed to the overall success of the campsite through my efforts.