Driving and providing technical excellence to deliver high quality services.

Hello and Good Day,I am a high energy, positive influencer, and a business leader that excels at customer experience. I take pride in delivering quality services for 20+ years. My strengths empower my customers by listening, collaborating with them, and building strong relationships.For 13 years with IBM, I was responsible for providing global services for customer engagements. As the IT Director for the last eight years, I was part of the Hub IT Leadership Team that directed activities that helped grow Hub from $2B to $4B through digital transformations. I am tenacious at meeting challenges and resolving problems. I always strive to improve when working with people, processes, or technologies.Thank you, Carl

Spearhead a broad spectrum of key initiatives/projects with stringent time constraints, including outages, upgrades, implementations, and headquarters office moves. Manage internal, external, outsource services for a hybrid landscape including cloud, hosted services, premises for Tier 1/2/3 support, and workstation imaging/deployment. Consistently exhibit leadership expertise by supervising personnel, overseeing budgets, and managing vendor relations.Function as an Availability and Change Leader by renovating change and incident management to DevOps. Develop and establish policies and processes aimed at optimizing system performance. Provide oversight for multiple data centers with virtual environments and deliver quality support for 40+ locations.Demonstrate strategic planning abilities by establishing road maps with cost reductions and closing gaps of disaster recovery (DR) failover and fallback testing (RTO/RPO). Perform comprehensive audits and ensure Sarbanes-Oxley (SOX) compliance with processes.

Executed and successfully delivered multiple projects, while managing technical solutions. Implemented multiple customer engagements for requirements, solutions, and documentation (RFP, MSA, SOW, DOU, and executive summaries). Earned recognition as the lead architect for 4Q09 by generating $15M of revenue.Exemplified leadership abilities by overseeing secure infrastructure solutions for new business opportunities, as well as global resources for solutions development and transitions. Engaged in negotiations regarding multiple outsourced solutions, including cost structures for servers, storage, software, networks, cloud services, disaster recovery, and virtualization. Accurately documented project requirements, diagrams, and implementation plans for hosting solutions.Drove efforts for a global financial services customer with 110K users, which included continuously architecting technical solutions and producing network and infrastructure diagrams. Managed multiple projects pertaining to virtualization, server consolidations, and infrastructure administration.Earned recognition for developing automated health checking for managed servers to successfully minimize TCO and enhance delivery consistency, as well as accuracy in audit reporting.Maintained responsibility for operations, project management, and enterprise email migrations for various email environments. Oversaw a new SaaS offering build-out for all aspects of solution delivery. Demonstrated team leadership expertise by directing a cohesive team comprised of 18 members for different tiers and a project team of 40 employees for customer outsourcing engagement.Continuously delivered 24x7 global secured, managed collaboration services on various platforms for hundreds of thousands of users across 40+ countries. Served as a subject matter expert by training global partners.