Putu Tedy Antara Email & Phone Number

Bali, Indonesia

• Successfully managed operational transition from the challenges posed by the COVID-19 pandemic to establish a robust framework for the "new normal" in the hospitality industry.• Led the strategic initiative of developing a new menu, optimizing costs, and collaborating with senior culinary professionals to enhance promotional activities and upselling opportunities.• Spearheaded the development of the budget for the fiscal year 2024, achieving a commendable 17% incremental growth in revenue.• Demonstrated effective oversight in maintaining the condition of luxury villas while actively engaging with vendors to execute refurbishment projects, ensuring a high standard of quality.• Delivered exceptional results by attaining a remarkable 95% revenue achievement compared to the 2023 budget, as of October, showcasing a strong year-over-year performance.

Bali, Indonesia

• Leading operational activities on a daily basis to consistently surpass guest expectations.• Welcoming and personally attending to VIP/VVIP guests upon arrival, meticulously inspecting rooms to ensure adherence to brand standards and guest expectations.• Addressing both minor and major complaints with a high level of professionalism.• Thoroughly reviewing billing instructions and diligently monitoring guest credit to ensure seamless financial transactions.

Bali, Indonesia

• Manage day-to-day operational activities with a focus on efficiency and effectiveness.• Ensure timely and comprehensive response to all inquiries.• Develop and create diverse tour options and itineraries to meet varying client needs.• Coordinate and assign qualified drivers and guides to enhance the overall customer experience.

Bali, Indonesia

Dedicated and results-driven hospitality professional with a proven track record in Front Office management. My primary objectives include selecting and cultivating top-tier Front Office personnel, ensuring their optimal training and development. I am committed to advancing Human Resources Development initiatives by meticulously planning, organizing, and motivating teams, while implementing effective controls on expenditure and performance.My focus extends to elevating guest satisfaction and comfort by ensuring that services provided by the Front Office team consistently surpass established policies and procedures. Proficient in implementing yield management techniques, I maximize room sales revenue and maintain rigorous Master Key controls.I conduct thorough inspections of guestrooms and public areas to guarantee the highest standards of orderliness and cleanliness. Maintaining clear communication channels with the Housekeeping Department and other departments is paramount to my role, as is coordinating seamlessly with the Accounting Department on cashiering functions and credit procedures.Possessing comprehensive knowledge of room categories, rates, amenities, facilities, and services, I am meticulous in implementing key control procedures and ensuring guest room security. I stay well-informed about emergency and fire procedures, ensuring the full training of Front Office staff.Collaborating closely with the General Manager, I undertake administrative tasks and special projects, showcasing my versatility and commitment to the property's success. Keeping abreast of industry trends and technological innovations is a priority, ensuring continuous improvement in operational efficiency.I am well-prepared to take on additional responsibilities and contribute effectively to the success of the property.

Bali, Indonesia

• Spearheading front office operations to ensure seamless functionality.• Conducting daily briefings to facilitate effective information dissemination and smooth handovers.• Providing exceptional customer service to uphold guest comfort and safety standards.• Handling inquiries with professionalism and courtesy, whether in person, over the phone, or via email.• Managing both minor and major complaints with a high level of professionalism.• Assisting in the continuous oversight of hotel cleanliness and orderliness.• Overseeing day-to-day Front Office Department operations to consistently meet and exceed guest expectations.• Collaborating with the reception team to facilitate efficient check-in and check-out processes.• Extending a warm welcome to VIP/VVIP, Gold & Platinum Starwood Preferred Guest members and inspecting rooms to ensure compliance with brand standards.• Staying updated on current promotions and hotel pricing to provide information to guests and maximize room sales opportunities.• Efficiently managing reservations, cancellations, and no-shows in adherence to hotel policies.• Developing and implementing effective marketing strategies to optimize room occupancy levels.• Conducting thorough end-of-shift checks to ensure that all bedrooms, conference rooms, and designated areas meet established standards.• Promptly reporting any faults or damages in hotel facilities to the Executive Assistant Manager, Executive Housekeeper, and Front Office Manager.• Monitoring and addressing maintenance issues within the designated area, coordinating with third-party contractors as necessary.

Bali, Indonesia

• Collaborates directly with the Front Office Manager to address and communicate key matters impacting guest service.• Ensures personalized attention and service for VIPs and Priority Club guests.• Validates the adherence to GHM (Global Hotel Management) standards by meticulously checking all expected arrival rooms.• Conducts thorough inspections of all hotel properties to ensure overall operational excellence.• Demonstrates courtesy and attentiveness to all in-house guests, striving to exceed their expectations and enhance their holiday experience.

Bali, Indonesia

• Directly reporting to and maintaining open communication with the Front Office Manager, overseeing all aspects affecting guest service and hotel operations.• Providing functional assistance and guidance to various departments while fostering cooperation, coordination, and communication among different hotel departments as needed.• Reacting promptly to situations to ensure guests receive personalized attention throughout the hotel, addressing their needs and resolving any related issues.• Supervising and directing Reception personnel, supporting Front Office personnel, and assisting all departments during peak periods.• Ensuring VIPs and Priority Club guests receive special attention, and actively participating in the greeting, rooming, and farewell of VIP guests alongside Guest Relations.• Regularly inspecting both front of house and back of house areas for cleanliness, and monitoring staff conduct, uniform adherence, hygiene, and appearance.• Providing valuable input for Front Office meetings, promoting inter-hotel sales, and maximizing in-house facilities.• Checking billing instructions and monitoring guest credit, analyzing and approving discounts and rebates.• Reviewing the rate variance report to maintain control over rooms revenue and taking decisive action with the Property Management Systems (PMS) during emergency situations.• Possessing comprehensive knowledge of all hotel emergency procedures and ensuring front-line staff adheres to FIT marketing techniques to maximize sales through effective up-selling strategies.As the Duty Manager at Holiday Inn Resort Baruna Bali, I serve as a key driver for the up-selling program, contributing to the overall success of the establishment.