James Williams Email & Phone Number

Greensboro--Winston-Salem--High Point Area

Oslo, No

Working to weld the hodgepodge of systems and disjoint processes that any organization has into a comprehensive integrated fabric using PowerApps, Power Automate, Jira, D365 CRM, O365, and the core tenets of good process design/structure.Critical Successes:- Streamlined our Legal process from an email-based best-effort delivery into an interface that's simple to use, CRM-integrated, and tracks both user requests and the metrics around them.- Retired our one-off project management system into a global, central, standardized project management system based in Jira. This new system radically empowers the business with profitability, utilization, and efficiency metrics- Working on a contract lifecycle management system which will unify the flow of our services business from the identification of a customer need through the negotiation and contract process and into the project management process.The data is there, so make use of it.The process is messy, so simplify it with clear assumptions, guardrails for your users, and integrations into your data. The system is disjointed, so automate your processes and weave your systems together.

Oslo, No

I decided to do something different, to turn my attention inwards and help support our sales team as they empower our customers to gain control over their cloud and software spend, modernize their IT infrastructure, and govern their ever-growing data estates. - Designing and delivering accreditations to our sellers to validate and verify that they have the knowledge to deliver the Crayon value prop and help our customers start on the road to cost optimization - Developed a program to allow our technical resources to be recognized for the customer needs they identify in their customers' environments - Delved deeply into CRM to support our teams through mentoring on how to improve their pipeline visibility, as well as working with our global teams to help align our needs and practices with global priorities.

Oslo, No

Enabling our clients to: - Control and optimize their licensing spend as well as their cloud spend - Adopt cloud-based infrastructure and business models - Minimize risk through compliance with GDPR and other critical regulations, as well as through ensuring alignment to license agreements and entitlements

Greensboro, Nc, Us

Leadership role driving the improvement of three central IT teams tasked with supporting a technology-driven software and services business . Because of the fact that we deal with financial data from major global clients, availability and security are critical areas of focus. Changes to the infrastructure and application environment had to be successful, and satisfy SOC1, SOC2 auditors, as well as customer's audit teams.Critical Successes: - Led the organizational transition to Office 365 for email and collaboration - Generated a monitoring framework to enable appropriate and actionable responses for infrastructure, as well as for the company's mission-critical web application. - Aligned internal incident and change management processes to ITIL best practices, and implemented a new problem management process.

Denver, Co, Us

A hybrid role, mixing strategic architecture work, tactical engineering tasks, as well as managing infrastructure operations. Key Accomplishments:- Built an operations team combining internal and outsourced resources to manage VF's nondatacenter operations in North America, Latin America, and the Caribbean.- Envisioned and delivered numerous projects to reduce costs and complexity throughout the organization, ultimately resulting in over $2M in hard-dollar opex savings, the reclamation of $3M in reusable hardware capacity, and $800k in simple cost avoidance. - Created an innovative business continuity solution to help both improve business outcomes and streamline IT processes.- Collaborated with the procurement team to complete three Microsoft true-up analyses for VF's global infrastructure- Go-to resource asked to lead technical responses in several mission-critical major incident situations.Key Skills:Personnel management, project management, financial analysis, presentation and persuasion of senior management, inter-team collaboration, vendor management, ITIL, communicating technical concepts effectively to nontechnical teamsKey Technologies:Microsoft Active Directory, SCCM, SQL Server, Windows Server, SharePoint, Powershell; VMware vSphere; CA Process Automation Manager (PAM); DoubleTake

Centennial, Co, Us

Leadership role, including P&L ownership. Direct management of the engineers in my practice, as well as matrix management of the solutions architect and project management staff that supported our pre- and post-sales activities. Strategic management of the practice, including creation and pruning service offerings, customer relationship management, financial forecasting and reporting, and tracking key practice metrics.

Centennial, Co, Us

Systems engineering role focused on delivering solutions of all kinds to my VAR customers' clients. Our customers were resellers, so their clients were of every size, every type, and located anywhere the US and Canada. Engagements could arise for any product at any time, within the Microsoft, Citrix, VMware, and Blue Coat spheres, so the ability to learn and deliver new technologies quickly was absolutely critical.Key Technologies: Microsoft Active Directory, Exchange, Windows Server, SMS/SCCM, and SharePoint; VMware vSphere; Citrix XenApp; Blue Coat proxies; Riverbed

Greensboro, Nc, Us

Systems engineering role focused on design, deployment, and troubleshooting of document management, document imaging, and business process automation platforms for small-to-medium enterprise clients.Key Technologies: Kofax Ascent, Stellent IBPM, Legato ApplicationXtender (AX) and WorkflowXtender (WX), Microsoft SQL, VMware vSphere

Systems engineering role focused on design, deployment, and troubleshooting of Microsoft, VMware, Citrix, and Cisco solutions for small business clients, as well as sales and delivery of managed infrastructure services. Key Technologies: Microsoft Active Directory, Exchange, SQL and Windows Server; VMware vSphere; Citrix XenApp; Cisco firewalls; LAN/WAN routing and switching; Disaster Recovery planning; N-Able monitoring; DoubleTake

Bs, Mechanical Engineering

Ba, Technology & Public Policy