Ken Lin Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

1885 W Broadway Vancouver Bc

- Acts as a senior device analyst by providing leadership, direction, and mentorship to junior and intermediate staff.- Prioritizes work within the portfolio and assigns tasks accordingly.- Reviews and monitors workload to ensure standards are met.- Resolves day-to-day issues and oversees the completion of work to maintain quality standards.- Identifies training needs and refers unresolved operational or staffing concerns to the lead or manager.- Coordinates complex… Show more - Acts as a senior device analyst by providing leadership, direction, and mentorship to junior and intermediate staff.- Prioritizes work within the portfolio and assigns tasks accordingly.- Reviews and monitors workload to ensure standards are met.- Resolves day-to-day issues and oversees the completion of work to maintain quality standards.- Identifies training needs and refers unresolved operational or staffing concerns to the lead or manager.- Coordinates complex large/medium initiatives and projects impacting client departments significantly.- Reviews work requests and analyzes requirements and feasibility.- Investigates and prioritizes incidents based on impact.- Analyzes and diagnoses problems, formulates solutions, and escalates unresolved issues as necessary.- Conducts in-depth solution analysis and troubleshooting.- Writes comprehensive operating documentation on internal websites.- Actively participates in and champions continuous quality and process improvement activities.- Reviews job workflows, reports system issues/errors, and identifies roadblocks/inefficiencies. Show less

1885 W Broadway Vancouver, Bc V6J 1Y5

• Developed and executed strategies for implementing enterprise solutions, such as Clinical Collect and Narcotic Printer • Designed and implemented a team dashboard system to provide real-time visibility into ticket status, enabling more informed decision-making and improved communication among team members.• Worked with cross-functional teams in the design, testing, and deployment of enterprise-wide solutions, fostering collaboration and driving project success • Collaborated with… Show more • Developed and executed strategies for implementing enterprise solutions, such as Clinical Collect and Narcotic Printer • Designed and implemented a team dashboard system to provide real-time visibility into ticket status, enabling more informed decision-making and improved communication among team members.• Worked with cross-functional teams in the design, testing, and deployment of enterprise-wide solutions, fostering collaboration and driving project success • Collaborated with cross-functional teams to implement process improvements and best practices, driving continuous optimization efforts throughout the organization• Provided training and support to team members on new tools and methodologies, fostering a culture of continuous improvement and innovation• Conducted comprehensive gap analyses to identify inefficiencies and areas for improvement within existing systems and processes• Monitor JIRA and the SerivceNow tickets to ensure appropriate action is taken on time• Creating documentation and maintaining our team's internal knowledge base of net new technologies introduced as well as developing supporting documentation required by PDHIS and NTT (Knowledge Base Articles)• Maintain Data Collection Workbook (DCW) and Visio Maps on all CST Cerner Live sites across VPP Show less

Vancouver, Canada Area

• Led device implementation and support for mobile COVID testing clinics using Cerner across VCH and PHC sites.• Played a key role in developing and implementing wireless printers for the Clinical Collect project.• Collaborated with CST design and infrastructure teams to create Cerner document routing and printing mappings tailored to clinical units and workflows.• Evaluated innovative clinical system technologies with the CST Design teams and the site Clinical Informatics… Show more • Led device implementation and support for mobile COVID testing clinics using Cerner across VCH and PHC sites.• Played a key role in developing and implementing wireless printers for the Clinical Collect project.• Collaborated with CST design and infrastructure teams to create Cerner document routing and printing mappings tailored to clinical units and workflows.• Evaluated innovative clinical system technologies with the CST Design teams and the site Clinical Informatics • Conducted on-site assessments to gather technical and workflow requirements for all sites and prepared analysis for briefing notes.• Coordinated communications and deliverables between network and infrastructure teams.• Provided technical support and triage during Cerner go-live activities across VPP sites.• Collect current state technology data at the many hospital sites by using Microsoft Visio and Excel Show less

Vancouver, Canada Area

Site Support, and Deployment.

Ncix Burnaby

• First service technician in the organization to reach a $14,000 gross profit in one month• Top performing technician based on the average gross profit• Employee of the year in 2012 and 2013, recognition of excellence in service, dedication, and outstanding performance• Received the highest amount of positive feedback from customers within the service team• On average able to repair 120 to 180 computers and notebooks per month• Assist customers daily with their technical… Show more • First service technician in the organization to reach a $14,000 gross profit in one month• Top performing technician based on the average gross profit• Employee of the year in 2012 and 2013, recognition of excellence in service, dedication, and outstanding performance• Received the highest amount of positive feedback from customers within the service team• On average able to repair 120 to 180 computers and notebooks per month• Assist customers daily with their technical inquiries and RMA requests• Able to provide clients with complete solution, entailing product sales, upgrades, installations, and technical service in the store • Resolution of virus and malware issues with a 95% success rate• Administer organization servers, i.e. print and payment terminals• Train junior service technicians Show less

• Built computer systems with OS and software installation• Performed PC Tune up, Data Recovery and Transfer, Virus / Spyware Removal• Assisted customers with both in store and on-site repair services and software training• Provided remote assistance to customers by using LogMeIn and TeamViewer• Setup POS system onsite• Provided technical training to junior technicians

• Performed installation, configuration, and troubleshooting MS Exchange servers• Administered primary domain controllers, and DNS servers, DHCP servers, file servers, print servers, and Microsoft Exchange servers.• Used Windows Server Active Directory, DHCP, DNS, OU and GPO• Provided maintenance of computer networks, VoIP systems and peripherals• Remote desktop support, used RDP and LogMeIn• Maintained accurate documentation of all corporate hardware and software assets to… Show more • Performed installation, configuration, and troubleshooting MS Exchange servers• Administered primary domain controllers, and DNS servers, DHCP servers, file servers, print servers, and Microsoft Exchange servers.• Used Windows Server Active Directory, DHCP, DNS, OU and GPO• Provided maintenance of computer networks, VoIP systems and peripherals• Remote desktop support, used RDP and LogMeIn• Maintained accurate documentation of all corporate hardware and software assets to facilitate customer support and problem resolution• Designed and deployed a multi-computer local area network using Windows XP/Vista/7 Show less

• Performed installation, configuration, and troubleshooting for 25 users utilizing MS Exchange servers• Administered primary domain controllers, and DNS servers, DHCP servers, BES servers, file servers, print servers, and Microsoft Exchange servers.• Used Windows Server Active Directory, DHCP, DNS, OU and GPO• Provided maintenance of computer networks, VoIP systems and peripherals• Remote desktop support, used RDP and LogMeIn• Administrated company's NetSuite… Show more • Performed installation, configuration, and troubleshooting for 25 users utilizing MS Exchange servers• Administered primary domain controllers, and DNS servers, DHCP servers, BES servers, file servers, print servers, and Microsoft Exchange servers.• Used Windows Server Active Directory, DHCP, DNS, OU and GPO• Provided maintenance of computer networks, VoIP systems and peripherals• Remote desktop support, used RDP and LogMeIn• Administrated company's NetSuite account• Maintained accurate documentation of all corporate hardware and software assets to facilitate customer support and problem resolution• Designed and deployed a multi-computer local area network using Windows XP/Vista/7 Show less