Ken Lin Email & Phone Number

Vancouver, BC, CA

1885 W Broadway Vancouver BC

- Acts as a senior device analyst by providing leadership, direction, and mentorship to junior and intermediate staff.- Prioritizes work within the portfolio and assigns tasks accordingly.- Reviews and monitors workload to ensure standards are met.- Resolves day-to-day issues and oversees the completion of work to maintain quality standards.- Identifies.

1885 W Broadway Vancouver, BC V6J 1Y5

• Developed and executed strategies for implementing enterprise solutions, such as Clinical Collect and Narcotic Printer
• Designed and implemented a team dashboard system to provide real-time visibility into ticket status, enabling more informed decision-making and improved communication among team members.
• Worked with cross-functional teams in the design, testing, and deployment of enterprise-wide solutions, fostering collaboration and driving project success
• Collaborated with… Show more
• Collaborated with cross-functional teams to implement process improvements and best practices, driving continuous optimization efforts throughout the organization
• Provided training and support to team members on new tools and methodologies, fostering a culture of continuous improvement and innovation

Vancouver, Canada Area

• Led device implementation and support for mobile COVID testing clinics using Cerner across VCH and PHC sites.
• Played a key role in developing and implementing wireless printers for the Clinical Collect project.
• Collaborated with CST design and infrastructure teams to create Cerner document routing and printing mappings tailored to clinical units and workflows.
• Evaluated innovative clinical system technologies with the CST Design teams and the site Clinical Informatics… Show more
• Evaluated innovative clinical system technologies with the CST Design teams and the site Clinical Informatics
• Conducted on-site assessments to gather technical and workflow requirements for all sites and prepared analysis for briefing notes.

Vancouver, Canada Area

Site Support, and Deployment.

NCIX Burnaby

• First service technician in the organization to reach a $14,000 gross profit in one month
• Top performing technician based on the average gross profit
• Employee of the year in 2012 and 2013, recognition of excellence in service, dedication, and outstanding performance
• Received the highest amount of positive feedback from customers within the service team
• On average able to repair 120 to 180 computers and notebooks per month
• Assist customers daily with their technical… Show more

• Built computer systems with OS and software installation
• Performed PC Tune up, Data Recovery and Transfer, Virus / Spyware Removal
• Assisted customers with both in store and on-site repair services and software training
• Provided remote assistance to customers by using LogMeIn and TeamViewer
• Setup POS system onsite
• Provided technical training to junior technicians

• Performed installation, configuration, and troubleshooting MS Exchange servers
• Administered primary domain controllers, and DNS servers, DHCP servers, file servers, print servers, and Microsoft Exchange servers.
• Used Windows Server Active Directory, DHCP, DNS, OU and GPO
• Provided maintenance of computer networks, VoIP systems and peripherals
• Remote desktop support, used RDP and LogMeIn
• Maintained accurate documentation of all corporate hardware and software assets to… Show more

• Performed installation, configuration, and troubleshooting for 25 users utilizing MS Exchange servers
• Administered primary domain controllers, and DNS servers, DHCP servers, BES servers, file servers, print servers, and Microsoft Exchange servers.
• Used Windows Server Active Directory, DHCP, DNS, OU and GPO
• Provided maintenance of computer networks, VoIP systems and peripherals
• Remote desktop support, used RDP and LogMeIn
• Administrated company's NetSuite… Show more