Rob Jackson Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Belfast, United Kingdom

Belfast, United Kingdom

Belfast, United Kingdom

As a key member of the Senior Management Team, my responsibilities include:• Driving business and strategic planning and performance for the organisation• Ensuring commercial contracts, business plans and strategic plans are delivered.• Overseeing ICT & Telephony services delivery across Citizens Advice in NI and optimising the potential of technology to streamline efficiencies and improve services• Managing effective operational delivery and statutory compliance in Citizens Advice including Information Security and other areas.• Transforming, developing and overseeing the support infrastructure for the delivery of advice and information services across Northern Ireland in line with new developments.Projects that I have handled since Feb include, redesigning and installing a new data centre which reduced infrastructure costs and eliminated legacy hardware; moving 500+ employees onto Google G-Suite to improve productivity across the organisation; currently I am working on implementing new procedures and policies for the new General Data Protection Regulation for May 2018.

Belfast, United Kingdom

• Currently responsible for the IT needs of all Concentrix sites within the UK & Ireland. This includes Scotland, London, Dublin, four sites in Belfast and also the new Maysfield site.• Part of a team involved with turning the old Maysfield site into Europe’s biggest Data Centre. I took possession of this project as soon as I started and am currently liaising with electrical engineers, data centre architects, IT suppliers and contractors, to fit and kit out the data centre before Oct’15.• Restructured and strengthened the first line support team to accommodate the constant demand of IT within the business. Within my first month I employed five new team members to handle the increased workload.• Point of contact for all EMEA UK related projects. • Daily manage a team of first, second line support and telephony engineers; this includes managing their workload and allocating projects to certain members of the team.• Continually strengthening relationships between suppliers, turning them into partnerships rather than a ‘use once then forget’ suppliers. • Constantly developing business processes to help save costs within the IT department.

Belfast, United Kingdom

Moved back to Northern Ireland after living in Cork for ten years. Currently settling my son into a local school and adapting to a different way of life :-)

County Cork, Ireland

Achievements• I started looking after the ICT needs of SME’s, as well as contract IT work for larger organizations within the Cork Region. Over the next eight years, I grew this to looking after the ICT needs of over 50 companies within Ireland. In order to succeed I had to analyse their business processes and operations, and as the majority of clients did not have a structured approach when it came to their IT management, in terms of budget or the impact it would have on their business. It was my job to ascertain firstly what the client’s IT needs were; secondly what the businesses future requirements might be; and finally, devise a strategy to facilitate their IT needs in line with their budget.• I put SLA’s in place with all my clients and I was the first point of call whenever the company had an IT or telecommunication problem. Once the problem was ascertained it was under my remit to get it fixed. I started the company by promising that all IT problems would be dealt within an hour of the original phone call, which really set me apart from the competition and provided CitrusIT with a competitive edge. During the eight years all of my clients came from ‘word of mouth’ advertising. • Have identified numerous business opportunities for my clients by introducing them to new technologies which have helped streamline their business processes. To do this required a thorough understanding of both the clients business and an understanding of the software development process, as well as using methodologies to complete the design and integration of the software into the clients business. A number of these projects have been successful and have led to increased revenue for the client.• I have also built my own CRM system for the medical profession which doubled their annual turnover and is still in use today. I have also developed and supported live use applications for companies to use to help them with certain decision making processes.

Cork, Ireland

Achievements• Key member of a 5 person team that managed the IT environment for over 50SME’s with the Cork region that had no unscheduled outages for 2years. This required a meticulous attention to detail and both pro-active planning, monitoring and liaising with the end client to meet both their needs and• After a few weeks existing clients were happier with my standard of service and not only did I save a number of clients from leaving, I also brought new business into the company.• Was in joint charge of a number of digital displays with Odeon cinemas in Manchester. Ecocom supplied and fitted the digital screens with software from the US. This software showed videos of the food / drinks and movies. I was part of a team responsible for fitting and installing these systems. We also did a number of them in the Cork area for fast food outlets.• Providing full infrastructure and Windows systems support for all clients either with a Service Level Agreement or as a pay-as-you-go option.• Acted as Project Manager during assignments, e.g. implementing Windows Servers or replacing 10-20 desktop pc’s depending on client requirements.• Responsible for implementing risk management strategies e.g. Disaster Recovery Procedures and IT Security e.g. designed and set-up security / anti-virus procedures, firewalls and encryption keys to prevent any virus or 'hack' attacks.• Designed and developed in-house database management systems.• Studied for my Cisco qualification during this period

Belfast, United Kingdom

Achievements• Was held accountable for forty sites within Northern Ireland, and was the project leader for all IT related projects.• Was the designated focal point for various agencies across the United Kingdom• After a month was promoted to looking after eighty sites as the team was involved in ongoing changes, and for myself it was a case of 'hitting the ground running' as I was new to the civil service as well as the job.• Responsible for various large-scale projects involving delegates from NI, mainland UK, Germany, Cyprus, Saudi Arabia and the Falkans.• Attended and chaired several meetings per month and was held responsible for my sites.• Extensive travelling involved Mon-Fri to mainland UK and other locations.• High level Security Clearance

Belfast, United Kingdom

Achievements• Designed, implemented and maintained the company websites www.jobmarketni.com and www.fordemayconsulting.com • Responsible for implementing and installing both the IT network and telephone systems when the company relocated.• Through effective budget management was able to introduce additional hardware and software.• Upgraded the older machines (added additional RAM & hard drive) and completely re-installed software (installed Windows 2000 Server & Windows XP Professional several times) during a specific period.• Reduced Internet access costs through continuous effective negotiation with suppliers e.g. during the past few years reduced cost by approximately 50%.• Was heavily involved in the design and set-up of a Cisco PIX Firewall enabling the Managing Director to access the company server from home.

Bachelor Of Science, Business Information Technology & Management, 2.1

I did a TWO year degree course in ONE year as well as a dissertation

Hnd, Business Information Technology, Merit

Education record