Isara Thanakit Email & Phone Number

Bethlehem, PA, US

Allentown, PA, US

Bangalore, Karnataka, IN

• Continue previous responsibilities at Olympus Corporation of the Americas
• Maintain server support through VRI tape backup, IBM HMC, UPS backup, and Cisco ASA firewall
• ITIL, Lean Six Sigma, and ASQ Quality 101 training
• Train, mentor, and assist technical support teams in Canada, USA, Mexico, and India

Center Valley, Pennsylvania, US

• Served escalated tech support inquiries on-site and remote across the Americas, Europe, and Japan
• Insured backup support for Client Services, Telecommunications, WAN, A/V, and new hire training
• Execute new hire equipment setup, termination processing, deployments, hardware repairs, and equipment moves
• Administered AD, Azure AD, O365, SCCM, AirWatch, Intune, and Avaya Aura SMI accounts
• Provided on-call, C-level executive support

New York, US

• Mined and merged data from AD, company address directory, payroll, Track-IT ticketing system, and SharePoint records to provide target logs and performance metrics
• Utilized Quest tool to transfer computers profiles from one domain to another domain in the same OU hierarchy
• Troubleshot DNS, VPN, firewall, Symantec, and VNC issues to allow the migration process
• Configured Lotus Notes, Outlook, Lync, VMware Airwatch, and AS400 for post migration usage
• Contacted and scheduled users via phone, e-mail, and Lotus Sametime to establish deployment times
• Enabled and reset e-mail and Windows profile accounts for user access

Jacksonville, FL, US

• Consistently performed within the monthly top 3 national IT Specialists closing the most tickets
• Managed Activity Directory, Office 360, and Five9 administration among 4 national locations to provide immediate access
• Imaged, configured, and placed PCs with patch cable rerouting for seamless moves
• Troubleshot on-site and remote (hardware, software, and networking) inquiries to get clients back to work ASAP

New York, NY, US

• Devised executable SQL scripts and templates increasing productivity by 400% to 600%
• Updated reporting dashboards analytics for program managers and management intelligence
• Conducted e-mail, direct mail, phone, and website engagement list scrubbing and matching to prevent redundancy
• Created detailed implementation planning for various reporting backend tables

Allentown, PA, US

• Surpassed workload by meeting 17-24 incoming call quota with 29-67 inbound calls daily with 100% satisfaction rate while simultaneously handling 80%-90% of all department chats and responding to e-mails; coverage of.
• Saved 38+ client accounts, threatening to cancel as a result of unresolved issues escalated to management and R&D through devising quick, outside-the-box solutions
• Enhanced and debugged software functionality through SQL scripting to meet immediate demands

• Directed three to five technicians to perform imaging, data migration, software and network configuration, active directory management, and deployment solutions for mentoring, consistency, and time management
• Clients included: General Electric, L’Oréal USA, University of Medicine & Dentistry of New Jersey, Montgomery County Municipality, Little Egg Harbor School District, Dell, and HP
• Developed SOPs to increase consistency and efficiency

Paris, FR

• Purchased, tracked, and stored new IT equipment for all L’Oréal facilities and field clients in North America to promote time and cost-effective asset management
• Led deployment and upgrade team initiatives to increase productivity
• Coordinated field laptop upgrades and sales meeting deployments: Phone consultations, imaging, data and settings migration, software installation/configuration, and create/join computers to domain; built 5 Window.
• Rolled out Afaria software upgrade project, consisting of 287 clients in 8 days; project was allocated for 3 weeks