Isara Thanakit Email and Phone Number
Isara Thanakit work email
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IT professional with ten years of experience across a variety of technical functions, working directly with end users of all levels, overseeing multimillion-dollar budgets, and leading technical teams.Possess a high level of situational awareness, resourcefulness, patience, sincerity, and the ability to communicate effectively. An integrity to provide a reliable, efficient, and proactive work ethic, whether working independently or in a group setting.2nd & 3rd Tier Help Desk/Desktop Support • Account Administration • Asset Management • A/V Support • Executive Support • Mass Deployment • Management • Networking • Reporting Analytics • Software Testing • Technical Documentation • Training
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Hnl Lab MedicineBethlehem, Pa, Us -
Desktop Support EngineerHnl Lab Medicine Jul 2021 - PresentAllentown, Pa, Us
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Euc Lead Administrator L4Wipro Limited Jun 2020 - Jun 2021Bangalore, Karnataka, In• Continue previous responsibilities at Olympus Corporation of the Americas• Maintain server support through VRI tape backup, IBM HMC, UPS backup, and Cisco ASA firewall• ITIL, Lean Six Sigma, and ASQ Quality 101 training• Train, mentor, and assist technical support teams in Canada, USA, Mexico, and India -
Desktop Support SpecialistOlympus Corporation Of The Americas Sep 2017 - Jun 2020Center Valley, Pennsylvania, Us• Served escalated tech support inquiries on-site and remote across the Americas, Europe, and Japan• Insured backup support for Client Services, Telecommunications, WAN, A/V, and new hire training• Execute new hire equipment setup, termination processing, deployments, hardware repairs, and equipment moves• Administered AD, Azure AD, O365, SCCM, AirWatch, Intune, and Avaya Aura SMI accounts• Provided on-call, C-level executive support -
International Active Directory Migration SpecialistMinerals Technologies Inc. Apr 2017 - Jun 2017New York, Us• Mined and merged data from AD, company address directory, payroll, Track-IT ticketing system, and SharePoint records to provide target logs and performance metrics• Utilized Quest tool to transfer computers profiles from one domain to another domain in the same OU hierarchy • Troubleshot DNS, VPN, firewall, Symantec, and VNC issues to allow the migration process • Configured Lotus Notes, Outlook, Lync, VMware Airwatch, and AS400 for post migration usage • Contacted and scheduled users via phone, e-mail, and Lotus Sametime to establish deployment times• Enabled and reset e-mail and Windows profile accounts for user access -
It Support SpecialistDun & Bradstreet Feb 2016 - Jun 2016Jacksonville, Fl, Us• Consistently performed within the monthly top 3 national IT Specialists closing the most tickets• Managed Activity Directory, Office 360, and Five9 administration among 4 national locations to provide immediate access• Imaged, configured, and placed PCs with patch cable rerouting for seamless moves • Troubleshot on-site and remote (hardware, software, and networking) inquiries to get clients back to work ASAP -
Reporting AnalystPsl Group Jun 2014 - Feb 2015New York, Ny, Us• Devised executable SQL scripts and templates increasing productivity by 400% to 600%• Updated reporting dashboards analytics for program managers and management intelligence• Conducted e-mail, direct mail, phone, and website engagement list scrubbing and matching to prevent redundancy• Created detailed implementation planning for various reporting backend tables -
Tier 2/3 Technical Support RepresentativeHarbortouch Aug 2012 - May 2014Allentown, Pa, Us• Surpassed workload by meeting 17-24 incoming call quota with 29-67 inbound calls daily with 100% satisfaction rate while simultaneously handling 80%-90% of all department chats and responding to e-mails; coverage of 20,000+ clients• Saved 38+ client accounts, threatening to cancel as a result of unresolved issues escalated to management and R&D through devising quick, outside-the-box solutions• Enhanced and debugged software functionality through SQL scripting to meet immediate demands -
Deployment Technician - Team LeadTrans Net Corporation May 2010 - May 2012• Directed three to five technicians to perform imaging, data migration, software and network configuration, active directory management, and deployment solutions for mentoring, consistency, and time management• Clients included: General Electric, L’Oréal USA, University of Medicine & Dentistry of New Jersey, Montgomery County Municipality, Little Egg Harbor School District, Dell, and HP• Developed SOPs to increase consistency and efficiency
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Deployment Project Manager & Level 2 Field Support Analyst – It Client ServicesL'Oréal Jul 2010 - Apr 2012Paris, Fr• Purchased, tracked, and stored new IT equipment for all L’Oréal facilities and field clients in North America to promote time and cost-effective asset management• Led deployment and upgrade team initiatives to increase productivity • Coordinated field laptop upgrades and sales meeting deployments: Phone consultations, imaging, data and settings migration, software installation/configuration, and create/join computers to domain; built 5 Window Server 2003 DHCP servers, imaged and configured laptops, and developed procedure documentation• Rolled out Afaria software upgrade project, consisting of 287 clients in 8 days; project was allocated for 3 weeks
Isara Thanakit Skills
Frequently Asked Questions about Isara Thanakit
What company does Isara Thanakit work for?
Isara Thanakit works for Hnl Lab Medicine
What is Isara Thanakit's role at the current company?
Isara Thanakit's current role is Desktop Support Engineer at HNL Lab Medicine.
What is Isara Thanakit's email address?
Isara Thanakit's email address is it****@****ail.com
What skills is Isara Thanakit known for?
Isara Thanakit has skills like Microsoft Office, Powerpoint, Microsoft Word, Customer Service, Microsoft Excel, Windows, Research, Data Analysis, Project Management, Employee Training, Technical Documentation, Technical Support.
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