Ithzel Polanco-Cabadas Email & Phone Number

Boston, Massachusetts, United States

Somerville, Ma

•Manage a pipeline of over 40 projects which trigger the Inclusionary Zoning Ordinance ranging in requirements of a fractional payment to the delivery of 66 income-restricted rental units •Research and develop Inclusionary Housing Program procedures and policies •Collect data and prepare reports on program activities, applicant demographics, income, assets etc.•Calculate fractional payments, affordable rents, initial sale and resale prices•Negotiate income-restricted units, tenant screening criteria and reduced fees with developers•Counsel parties such as; pre-lottery applicants, first-time home buyers, individual sellers, developers, attorneys, and mortgage brokers on the home buying process, restrictions and requirements associated with purchasing a deed restricted unit•Plan and execute marketing plans for each project including drafting flyers, information and applications packets, reviewing ads, press releases and sending mail and email notifications to over 7,300 Inclusionary Housing Listserv subscribers and all City and school district employees•Organize information sessions for the public and manage the delivery of income-eligible households and units•Ensure income-restricted apartments and condos are finished and similar to market rate units in all aspects including size, amenities, finishes and appliances included•Build and nurture existing partnerships with community organizations, City boards and other departments to assist in the effective dissemination of information about every opportunity•Table at community events to speak with residents about the Inclusionary Housing Program or other housing programs•Organize lotteries at City Hall and ensuring they are transparent and accessible online •Process applications and manage data entry for hundreds of applicants for each project•Participate in the Office of Housing Stability Advisory Board, Affirmatively Furthering Fair Housing working group and other related groups

Greater Boston Area

•Managed and maintained waitlist, verified family composition and income to make eligibility determinations•Held eligibility briefings and issued vouchers to eligible candidates•Guided and supported households very competitive housing search and the leasing up process•Facilitated all aspects of recertifications, relocations and mandatory monthly meetings with all households•Worked with each household to create service and stability plans specific to their needs with the goal of ensuring a successfully transition off the FES program at the conclusion of five (5) years•Built relationships with all of the formerly homeless households to better facilitate SMART goal setting to build their assets, improve their credit improvement and increase their incomes•Tracked data such as hourly wage and annual earned income increases, savings, and individual education attainment, creating reports for DHCD as requested and to celebrate improvements with households•Built partnerships with local organizations providing services my clients could benefit from•Organized workshops with other local organizations on budgeting, building resumes and interviewing

Greater Boston Area

•Interpreted and applied HUD/DHCD/MBHP regulations and policies•Educated program participants, property managers and owners on regulations, policies, procedures especially as changes occurred•Determined program eligibility, verified family composition, and income to calculate participant rent shares •Facilitated all aspects of the recertification process for hundreds of program participants ensuring data was entered accurately and ahead of deadlines•Coordinated with FSS Advisors to ensure clients understood program details, met their goals, and worked to attain self-sufficiency•Directed Leased Housing Sub-committee meetings and discussions with ideas to ameliorate department services and our day to day tasks•Offered clients referrals to Housing Consumer Education Center (HCEC), our Fair Housing Advocate, or provided them with contact information to other resources depending on their situation•Resolved and de-escalated disputes between tenants and property owners•Provided coverage for absent co-workers and empty caseloads, as necessary •Served as on-call interpreter and translator for Mandarin and Spanish speaking clients•Trained employees on organization of excel tracking sheets, over the phone customer service, recertifications and other standard operating procedures

Laureldale, Pennsylvania

•Planned and executed marketing plans using social media•Created promotional materials such as flyers for prom, small flyers for special discounts and others•Collected data on sales including which brands, styles and sizes sold better to improve stock ordering and increase sales•Developed and built relationships and partnership with organizations, businesses and students to aid in promoting business•Recruited, trained and managed employees and interns promoting great customer service•Constructed systems for ordering, selling and labeling incoming inventory in order to reduce expenses and streamline process

Beijing City, China

•Translated website, marketing materials and business documents required by embassies & Venezuelan business partners•Edited contracts, emails and other documents

Beijing City, China

•Taught students (age 3-adult) how to write and speak English •Encouraged and motivated students to use the English we learned in class•Developed personalized educational lessons on American culture and other students’ interests•Prepared & taught activities and theme lessons to engage and motivate children to speak English•Instructed adult classes in English specific to their job needs at the request of their employer

Beijing City, China

•Researched market, established company strategy and lead the execution of programs•Conducted interviews with potential employees eventually setting up a team of qualified Chinese teachers•Coordinated teaching materials and created curriculum for group classes•Published and maintained website, Facebook and other social media pages•Created and distributed promotional materials such as postcards, brochures and flyers for trips and classes•Recruited teachers and foreign students already in Beijing to take classes•Obtained contracts for our teachers to provide language training at companies such as Hyundai and Bestseller•Supervised staff, managed and maintained office

Beijing, China

•Assisted in research of carbon farming, greening the supply chain in China, and gathered other useful information for EDF's China Program•Paid great attention to detail in writing, editing and translating articles, reports and e-mails

Caofeidian Tangshan Bay International Eco-City

•Conducted independent research on international best practices regarding green building standards throughout the globe•Authored and presented a report on Germany’s Passive House Standard to inform eco-city government officials •Worked collaboratively with three (3) colleagues to create a non-motorized transport plan in which we presented international best practices that could be localized

Beijing

•Researched new possible trip destinations, itineraries and themes•Altered and improved existing itineraries for travel to and around China

Lock Haven, Pa

•Motivated students to study abroad, educating them on available programs and assisting them in choosing the best fit •Encouraged and guided students through the study abroad application process•Safely transported students upon their arrival or on their departure from the country•Effectively liaised between foreign students and staff to ensure big events such as the International Ball materialized•Mentored, supported and advised foreign students in adjusting and adapting to campus life

Lock Haven, Pa

•Initiated conversations with families at student fairs to ensure their satisfaction & knowledge of events•Introduced prospective students and their families to university by leading them on a tour through campus and painting a picture of what life would be like as a student at Lock Haven University•Published blog on LHU’s official website, during my junior year in Germany, to promote its study abroad programs•Participated in online live-chats with prospective students to assist and guide them through application process•Organized and maintained reception area, assisted receptionist in answering phone calls, preparing packets and mailing information to prospective students

Villa De Alvarez, Colima, Mexico

•Reviewed print media seeking and identifying information relevant to the Mayor•Documented the Mayor’s daily proceedings throughout the city, in film and photographs

Mpa, Public Policy & Management In International Development

•Researched, authored & successfully defended thesis titled, “Is China’s Green Building Evaluation Standard Relevant to the Country’s.

Ba, International Studies

Activities and Societies: Admissions Office Student Ambassador, Institute for International Studies, International Student Association.

International Business & German Language

Globalization & The Rise Of Religious & Political Extremism

Colonial History Of Latin America & Contemporary Politics