I'm a seasoned IT Cloud Operations professional with 24+ years of experience navigating the ever-evolving cloud landscape. My journey began as a HP-UX administrator and I've seamlessly transitioned to become a trusted advisor and leader in the cloud arena. I thrive in dynamic environments, leveraging my strong analytical, technical, business acumen and leadership skills to optimize efficiency, troubleshoot complex issues, and drive continuous improvement.Key Highlights:- Created a FinOps management model and deployed tooling for managing and optimizing public cloud spend. Costs were reduced by $4.8M/yr in year one through waste removal and another $6M/yr in very favorable EDP negotiations with AWS/Azure. - Deployed ITIL frameworks to support operations of 45 products in a SaaS portfolio including integrations CRM/Agile systems as well as PowerBI/Domo resulting in improved efficiencies that reduced MTTR on incidents by 37% and met audit requirements for SOC2 change compliance.- Worked on optimizing the performance of a commercial BI SaaS offering through implementation of full stack monitoring and identification of performance bottlenecks across a 400 customer SaaS fleet. The resulting product improvements resulted in a 30% improvement in UI performance and allowed us to save $400K annually on wasted infrastructure.- Led the team that built the first self service in Private Cloud in HP prior to the split allowing us to reduce time to provision servers and load balancers by 90% through a self service automation suite. Above the technical and process challenges, I most enjoy cultivating talent. I've hired and trained some of the strongest leaders and watched them take on some of the most complex industry challenges including robotic process automation, multi year financial modeling and cloud native application deployment automation. This is while maintaining a 50+ NPS on employee feedback surveys. I'm always looking for the next challenge.
Listed skills include Itil, It Service Management, Data Center, Infrastructure, and 12 others.