Shane Boyle Email & Phone Number

Beaverton, Or, Us

Hillsboro, Oregon, United States

A seasoned leader with a proven track record in enterprise IT and extensive expertise in on-premises and cloud infrastructure, client services support, and management. As a collaborative leader who excels at building and maintaining strong relationships with IT teams and County partners to understand and address their business requirements while promoting a culture of inclusivity, innovation, security, and compliance.

Hillsboro, Oregon, United States

Hillsboro, Oregon, United States

Portland, Oregon Area

Portland, Oregon Area

A senior-level executive delivering technology and business practice expertise to the local city governments of West Linn, Oregon City and Milwaukie, Oregon. Accountable and responsible for setting the overall direction for technology through strategic planning, business practice evaluation and budget development. Providing organizational leadership, strategy execution planning and staff management for all areas of the Information Technology department. Driving organizational changes focused on a culture of excellence in Information Technology operations, evolution of existing computer systems and software and fiscal accountability.

Newberg, Oregon

Global IT Infrastructure Director, Accountable & Responsible for IT infrastructure in US, Europe, & Japan.Architected & Implemented network stabilization project involving server virtualization, backup deployment, & data organization/security auditing.Architected, Project Managed & Integrated $200,000 Enterprise Resource Planning (ERP) system across all organizational sites.Supported senior management in researching & analyzing operational capital budgeting projects against established hurdle rates

Progressively promoted in recognition for leadership abilities in solving customer technology problems. Coach and motivate staff while driving strategic vision achieving corporate goals. Direct management and maintenance of 15 clients featuring $5+ million in annual sales each. Research and strategize new IT product designs with executive team to refine business and growth plans.

Supported end-user customers and repaired software errors; conducted client training on software interfaces, and provided hands-on expertise to end users on interpreting data results pulled from software.Exceeded all required support metrics, handling 7,680 users annually including increasing customer satisfaction levels through efficient and resourceful handling. Helped customers by downloading logs, analyzing data, and breaking information down for clients into easily understandable terms.Reduced training time for new software support technicians by providing hands-on, mentored instruction.

Provided internal expertise to internal company stakeholders while engineering networks and providing support to up to 20 customer accounts; built and installed new servers, desktops, and networking equipment. Deployed and managed domain controllers and firewalls.Initiated technology refresh cycles to build company capacity; removed obsolete components and systems while strengthening infrastructure to ensure critical information flow between entities.Entrusted as only technical employee handling network of 20 Microsoft data servers, 5 Microsoft exchange servers, 250 desktops, 13 Cisco pix firewalls, and 7 other firewalls across West Coast.Acted as network engineer and IT 'go-to' lead for high-profile industry tradeshow; designed, organized and implemented short-term technology business center for Oregon Lodging Association trade show, supplying attendees with computer terminals and Internet access.Achieved zero downtime and no loss of data / productivity for massive 13-site connectivity project linking site data centers to central reservations system; implemented setup of site-to-site VPN tunnels on Cisco pix firewalls to a Cisco VPN concentrator; reconfigured UNIX servers for communications to new reservations system.

Answered questions and delivered customer service on technical issues for 13 inbound/outbound customer contact centers spread across multiple states, interacting with 1,000+ users and providing special project management leadership.Tapped to take on additional responsibility and promoted from remote 500-personal computer desktop support call center to desktop support for corporate office encompassing 1000 work stations within 8 months of hire.Stepped up as volunteer to take on special 20 call center UNIX server refresh project; traveled to off-site locations, conducted full back up, installed new server, downloaded backup data, creating seamless transitions.Acted as subject matter expert providing consultation on custom-designed desktop and application configuration implementations for 5 brand new 200 seat call centers; redesigned existing 4 call centers information technology infrastructures to build efficiencies.Accommodated employees with disabilities by successfully deploying hardware and software installations allowing visually impaired staff to operate successfully as call center customer service representatives.

Supported direct support to purchasing staff for engineering part revision meetings, and collaborated on special projects as needed.Enabled licensing of company intellectual assets to generate revenues by researching, locating, organizing and communicating engineering blueprints to strategic business partner for reproduction; data extraction enabled supplier to build legacy equipment in high demand in specific marketplace.Championed cost controls by reviewing current production engineering revision changes on behalf of purchasing department and represented purchasing interests in change decision meetings; ensured that production costs were kept to a minimum.

Mba, Business

Bachelor'S Degree, Physics / Pre-Engineering, Computer Science, Spanish