I-Ting (Tina) Huang Email & Phone Number

Tustin, California, United States

• Operated internal improvement project to digitize unorganized project timelines and customer sentiments, outpacing project management and saving effort for monitoring
• Created dashboards in Salesforce by coordinating with stakeholders to manage internal workloads and project status, reorganizing human resource and project allocation
• Investigated ambiguous sustainability metrics from customers and devised a sustainability dashboard in Salesforce to generate sustainability reports, simplifying auditing process for customers
• Explored 50+ water customer confidence reports and standardize water spec to reduce spec quantity and versioning errors, enabling beverage companies to control product quality easily

• Pre-processed a clean data set with 1 million unlabeled listings; built image vector by annoy(Approximate Nearest Neighbors) models to search for similar products in data; compared distance of each product’ description.
• Examined scores of each comparison and clustered similar products

台灣 新北市

• Collaborated with engineering and software teams to offer product repair guidelines, hardware, and software solution information, and education guidelines to facilitate repair process
• Directed oversight of China, Korean call center to measure performance, arrange customer engagement training, and analyze service data to identify areas of process improvement and key recall issues
• Implemented recording tool in Korea call center to increase 10% of answering rate
• Analyzed 300 product issues reported by customers and built an excel tool to prioritize issues automatically
• Managed a system improvement project to enhance efficiency of more than 1000 repair cases per month

New Taipei City

• Planned and executed four Taiwan agricultural food product pavilions during major B2B food exhibitions in Japan, Thailand, and Indonesia
• Oversaw recruitment of 35 booth partner companies and approached hundreds of overseas buyers
• Conducted product and target market analysis to assist Taiwanese food industry companies to engage with foreign buyers

台灣 台北市

• Initiated three large-scale Korean food promotional campaigns at 10 department stores across Taiwan, and each exceeded sales target of US$1.2 million
• Coordinated among Korean government, Korean food companies, and internal marketing department to screen participants, source ideal products, set discount campaign, and advertise food festivals

Taipei City

• Collaborated with Design and Digital Marketing teams to plan and execute 10 promotional campaigns to build product awareness, garner positive media attention, and boost company reputation
• Spearheaded integrated marketing campaign including an interactive event, which attracted 3,000 people, and a cross-promotional online campaign, which won the 2016 Web Marketing Association award

Master Of Science - Ms, Business Analytics

Bachelor'S Degree, Economics

Exchange Student