Itish Arora Email & Phone Number

Gurugram, HR, IN

Gurgaon, Haryana

Jan 2020 – Present (3 yrs 7 mos)Developed and executed the strategic sales plan for the company, resulting in a 30% increase in annual revenue within the first 18 monthsBuild and lead a high-performing sales & delivery teams, providing coaching, guidance, and training to drive individual and team success.Conducted market research and competitive analysis.

Gurgaon, India

Leading the global Service Delivery for NIIT's subsidiary. Focused on developing Learning & Development solutions for IT & ITES companies globally. My role entails running a profitable business as the P&L leader for the subsidiary along with creating value that makes my customers succeed.

Gurgaon, India

Managed multiple customers & portfolios across various locations globally. Responsible for partner identification, contract and compliance management, Governance, Service delivery and ensure Business continuity planning.Developed strong partnerships with vendors, consultants and employees to constantly take action and deliver value to the customers. This.

Gurgaon, India

Part of the core leadership team at NIIT and P&L Leader for NIIT-Genpact JV representing the company on the board. Responsible for growth, profitability and service delivery for this organization.Responsible for the service delivery operations for ITES businesses which cut across all India B2B businesses at NIIT. As a part of this, I am the Lead Solutions.

Gurgaon, India

Consumer Electronics Product Support- Led a technical & customer service delivery centre of 450+ team members for an electronics consumer product giant. Successfully led through the crucial stages of sales, contract negotiations, pricing, site planning, transitions, knowledge transfer, and stable state operations along with its P&L.Established & launched.

Gurgaon, Haryana

Led Learning & Development for global High Tech businesses by successfully partnering with the service delivery teams of over 20 key accounts across locations.Change Management lead for High Tech COE at Genpact. Up skilled and certified to identify change opportunities, study and create value, sell the value and gather commitment from the stakeholders to.

Gurgaon, India

Led customer service operations for a large marquee Insurance client. Owned end to end knowledge transition along with service delivery from transition to steady state. Demonstrated organic growth by ramping up by 60% with in year one of operations.

Gurgaon, India

Managed US operations for inbound & outbound contact centre for large credit card businessAcquired new skills and led Credit Card operations. Supervised three knowledge transfers with excellent VOC and exceeding SLA targets. Seamlessly managed customer relationships and acted as a liaison between offshore and onshore teams to ensure business continuity and.

Gurgaon, India

Gurgaon, India

Led Learning & Development for a large US based technical support process including a team of Technical and Communicative Skills trainers to generate customer impact

Part of the pilot batch of communicative skills and soft skills trainers at GE, planned and delivered trainings across sites and multiple customer service businesses. Progressed to deliver process training for key GE businesses.

Master Of Business Administration - Mba

Executive Diploma In International Business Management, International Business

Pearson Assured

Bba

Education record