Information technology and service delivery

Supervisor for Field Support.

Managed the LAN, Project Manager, performed backups, installed network equipment, data recovery, IT customer support, printer support, managed a budget, set up group policies via active directory and computer inventory.

Operate, maintain, and safe-guard from theft and damage $200 million of highly sensitive equipmentresulting in zero discrepancies.* Completed 125 requests for IP services that led to internet connectivity across 181 US Naval Shipsaccommodating over 63,100 employees.* Review violations of computer security procedures and discuss procedures with violators to ensureviolations are not repeated.* Enter commands, using computer terminal, and activate controls on computer and peripheral equipmentto integrate and operate equipment.* Recorded information daily for two years, such as computer operating time, problems that occurred, andactions taken.* Oversaw the operation of computer hardware systems, including coordination and scheduling the use of500 computer terminals and wide area network/Local area network to ensure efficient use with zerodown time.* Expertly trained in excess of 45 employees’ monthly increasing staff productivity and goalaccomplishment by 95%.* Effectively led a team of 23 ITs to maintain and manage a WAN/LAN with Active Directory consistingof 3,463 user accounts, and 1,454 computers surpassing network standards by 98%.* Implemented a plan of action and delegated a team of 23 ITs to maintain 344 computer peripheralsleading to zero discrepancies over 15 months.* Provide regular planning and guidance for 250 employees enabling career progression and a career pathafter their service transition into the private sector.* Designed, built, and maintained a public website for an organization of 200 employees in two monthsand maintained for four years.* Financially delegated, approved and managed $10,000 in annual government funds; under budget.* Performed system backups nightly for 15 months and executed 3 system restores and 52 file restorationson Windows systems.* Submit and present comprehensive and timely executive reports tri-weekly to Executives.