Jason Reece Email & Phone Number

• Help existing and potentially new ServiceNow customers develop digital transformation strategies
• Develop solutions and plans to execute on digital strategies

Boca Raton, FL

• New position for Bluegreen so it was an exciting opportunity to introduce IT Service Management, build high-performing teams, and implement many core ITIL processes
• Managed the IT Service Management staff, vendors (global), and processes, including Service Desk, Incident Management, Request Fulfillment, Access Management, Change Management, Desktop Management (all end user.
• Maintained world-class support for the business organization using ITIL service delivery practices and the COBIT IT auditing framework
• Restructured team and created a hybrid-outsourced Service Desk to provide better scalability, 24/7 support, and cost savings
• Developed service level metrics and accountability while implementing Service Management across the department
• Managed O365 implementation and became the Product Owner

Fort Lauderdale, FL

• Reported to the CEO and provided short and long-term IT strategy.
• Managed the IT department including the helpdesk, developers, administrators, and IT project managers in support of 4,000 users.
• Met with other executives and clients to hear their needs and deliver solutions.
• Created a comprehensive security program with firewalls, intrusion detection and prevention, anti-virus, physical security upgrades, external penetration testing, media sanitation policies, incident handling.
• Communicated IT strategy and solutions to all executives, employees, and clients through formal presentations, meetings, and crafted supporting documents.
• Managed multiple technology consultants and vendors, including contract negotiation and creation of service level agreements.

Pompano Beach, FL

• Managed the IT helpdesk and network administrator, supporting 400 users nationwide.
• Managed and prioritized IT department projects.
• Negotiated with service providers and vendors, and was able to upgrade services while lowering costs by 22 percent.
• Deployed and maintained servers as well as uptime and quality of service.

Tucson, AZ & Pompano Beach, FL

• Developed the annual technical operations budget for the South Florida region and made recommendations on all technical resource allocations.
• Created databases, a reporting infrastructure, and analytical reports to facilitate and guide managerial decisions.
• Independently supported a 200 user network with corresponding local and corporate systems as a one-person IT department, including the network infrastructure, all servers, workstations, and printers.
• Developed a system design lifecycle and managed the technology budget accordingly.
• Created a business continuity plan and tested data recoverability.
• Ensured procedures and practices were in compliance with Sarbanes Oxley.

Tucson, AZ

• Delivered technical and network support for Microsoft operating systems while providing customer support.

Master'S Degree, Information Technology Management, 4.0

Masters degree in IT Management (graduated May, 2014)

Education record

Education record

Education record

Education record

Bachelor'S Degree, Information Technology, 3.8