Responsibilities include server infrastructure support and development, network administration, desktop and application management, integrating and managing trusts between multiple O365 tenants and Active Directory domains, and providing end-user support and training.• Migrated/consolidated parent company and subsidiaries from multiple locations to a new office building.• Upgraded network architecture to utilize virtual LANs with smaller subnets and access control lists for different types of traffic.• Installed and configured Systems Center Service Manager 2012 R2 to provide users with a portal to create service requests and give the IT team visibility on the number of requests received along with reoccurring problems, hours spent on resolutions, etc.• Upgraded remote office locations with firewalls, switches, and wireless access points configured with consistent VLANs, ACLs, routing, and naming conventions to match our main office, set up site-to-site VPN connections, and set up printer location tracking to simplify the process for end-users to connect to local printers at whatever location they happen to be working at.• Installed and configured System Center Configuration Manager to manage end-user applications, deploy updates, manage anti-virus software, and automate numerous previously manual tasks.

Responsible for server infrastructure management, technical lead on projects, develop custom solutions based upon company needs, and provide end-user issue resolution/customer support as needed.• Integral to the success of the migration from a physical infrastructure to a primarily virtual one. Successfully migrated servers to the new environment and expanded our ability to support our end-users by building redundant failover servers for our high priority systems.• SQL installation, administration, and development: created custom SQL installation templates to standardize new SQL deployments, set up maintenance plans and alert notifications to manage and monitor these instances, developed various custom solutions and processes utilizing a SQL backend, and modified a number of existing SQL applications to notify about or automatically fix reoccurring issues.• SharePoint development: Project technical lead for the roll out of SharePoint 2007, then again for the upgrade to SharePoint 2013. Developed multiple solutions for various departments within SharePoint using InfoPath, workflows, event handlers, and SharePoint Designer. Known, to many in my company, as “the SharePoint guy.” • Project technical lead: application development/deployment, review technical specifications, provide feedback, develop integrations with existing systems, work as a liaison between the vendors and end users to deliver a solution that meets our needs, and conduct end-user and administration training in preparation for “go-live”• Improved communication; headed the projects for integrating Exchange Unified Messaging, deploying Lync to our end-users, and upgrading from Exchange 2007 to 2013.

Responsible for the inventory, maintenance, and installation of all classroom/auditorium computer and multimedia equipment.• Introduced new technology and upgrades to current classroom configurations and provided training to the staff to ensure a smooth transition• Set up and monitored audio/video/com link between three auditoriums allowing 300+ participants in medical conference to see, hear, and interact with speaker in main auditorium.• Provided support for all technology needs within the classrooms/auditoriums to include special configurations for visiting lecturers along with training for those visitors, day to day training courses, and scheduled or unscheduled commander’s briefings.

Responsibilities included: perform installations, periodic maintenance inspections, modifications, adjustments, and repairs on specialized broadcast television and Base Installation Security Systems (BISS) equipment in direct support of the 37th Training Wing’s video production mission and the 343d Training Squadron’s Security Forces training mission.• Transmitted documentation of Hurricane Katrina crisis relief efforts to Pentagon’s Joint Combat Camera Center-provided “first look” video to national Command Authority planners.• Lead technician for a major renovation of the primary linear editing suite-completed estimated 2-week project in 4 days-received “Unsung Hero” award from Squadron Commander.• Designed portable editing suite for offsite video shoots-incorporated live “on-the-fly” editing to reduce post-production costs-first field test eliminated approximately 40+ hours of post-production editing.• Lead technician during annual Air Force Tops in Blue worldwide talent search competition-singled out by Director of Air Force Entertainment for my excellent knowledge and professionalism.• Restored Inter-American Air Force Academy video after server crash-saved 9-month project-enabled on-time multinational release.

A consolidation of all help and service desk roles found in a typical communications squadron. Responsible for diagnosing and routing all support calls and for executing scheduled and unscheduled maintenance actions along with authorized service interruptions.• Managed/maintained work center secure terminal equipment-passed four inspections with zero Communications Security (COMSEC) violations. • Managed Expeditionary Squadron Job Control center-coordinated routine/emergency communications systems maintenance-lauded by command for creating an excellent program.• Provided high level of customer service-fielded over 400 communications outage calls in support of approximately 8000 missions over course of deployment. • Created approximately 700 user accounts during 4-month deployment-verified security credentials; ensured 100% access accountability.