• Spearheads the project management of developers, business analysts, quality assurance teams, and vendors, orchestrating seamless collaboration to ensure projects are executed within established timelines and budget constraints• Proficiently manages complex data reporting for IT initiatives, meticulously tracking and analyzing metrics to drive informed decision-making while confidently communicating benchmarks to stakeholders• Cross-functionally collaborates to identify and assess technological needs and discrepancies, using independent judgment to recommend and implement effective solutions • Continuously improves knowledge of technology and process changes while challenging the status quo through data analysis and identifying key levers to transform business operations

• Led and energized a team of 7 technical managers and 160+ indirect team members comprised of technical contractors and application architects, clearly articulating visions, KPIs, personalized development plans, and collaboration initiatives• Championed the direction and orchestration of database and application development, deployment, and operational functions on systems with over 360K end-users, establishing a quality-driven infrastructure essential for optimal service delivery• Confidently managed a $12 million annual IBM contract, fostering collaborative relations with IBM leadership to ensure project alignment and progression while managing all facets of the contract lifecycle including budget evaluation for Advanced Planning Document submissions to the federal government, invoice approval, vendor estimation review, and milestone validation• Directed staff augmentation contracts amounting to $2 million annually, overseeing the creation of deliverables and performance metrics, spearheading advanced planning, managing contracts, and optimizing resource allocation• Served as the Executive Sponsor for multiple initiatives across a fast-evolving government entity, endorsing projects, leading collaboration between internal and external partners, guiding scope clarification, and implementing progress monitoring • Facilitated the strategic handling of emergent crises within the production environment, orchestrating rapid and effective resolution efforts while liaising with cross-functional teams and communicating updates and information to executive leadership• Demonstrated heightened knowledge of change impacts on current state business processes, data, feeds, and systems while tracking metrics and benchmarks to proactively adjust strategies • Actively participated in multiple governance groups, including the Technical Architecture Domain Team, Executing Steering Committee, Program Management Teams, and Maintenance and Operations Team

• Served as the functional leader of 4 technical managers and 40+ indirect developers and application architects, aligning teams on short and long-term plans, objectives, and KPIs, positively influencing stakeholders on effective workflows and improvements• Led the optimal execution of systems analysis, design, code development and deployment, data and database management, and system and middleware administration for mission-critical systems, enabling a seamless flow of $1.8M+ in daily online transactions • Showcased an advanced proficiency in enterprise frameworks, system integrations, software development, and testing methodologies, frequently mentoring and motivating team members on strategy and best practices• Continuously optimized IT management, business agility, and operational success through strategic planning, technological resources, process optimization, and impactful business relationship management• Counseled with key stakeholders to identify and assess program needs, frequently translating complex information to support the forward progression of business objectives

• Optimized the efficiency of technical application teams engaged with PRISM (Natural/ADABAS) and MCSO (Java/J2EE) systems, orchestrating project allocation and steering activities for enhanced organizational performance• Deepened knowledge of evolving technologies and feasibility studies through complex research and industry analysis to support the growing requirements of a state-regulated child support program that processed $50M+ in monthly transactions • Ensured superior system standards within web services and the mainframe for CSED applications, serving as the point of contact for emergencies that arose within the CSED production environment while leading the resolution and mitigation of future risk• Assumed responsibility for PRISM Infrastructure Systems, including security, table and menu maintenance, conflicts of interest, navigation, activities, worklists, and tables, ensuring consistent application of regulated policies and agreements• Directed the maintenance and improvement initiatives of the CSED’s web-based MN Child Support Online (MSCO), adopting an enhanced interface to optimize usability and functionality for clients and customers

• Led and guided a team of programmers, encompassing strategic planning, progress monitoring, mentorship, training, and direct supervision across the entire technical lifecycle—from analysis and design to testing and training• Designed, developed, and maintained Natural and Adabas systems, demonstrating advanced knowledge in information systems problem identification, requirements, and alternative solutions• Actively engaged in maintaining and advancing diverse subsystems such as court orders, review and adjust, legal tracking, cost of living adjustment, hearings, event scheduling, service of process, and judgments• Implemented the design and execution of a new court document system within PRISM, furnishing counties with legally sound document templates aligned with the requisites of county personnel and attorneys• Developed productive relationships with internal and external partners to positively influence and drive forward progression in relation to project goals, deadlines, and implementation