Evan Fowler Email & Phone Number

Memphis, Tn, Us

Memphis, Tn, Us

Mountain View, Ca, Us

*Ensure all datacenter resources are properly monitored, accessible, and provide automated alerting when things go wrong.*Responsible for managing hot spares for all production hosts & services.*Able to perform intermediate-level remote hands role in troubleshooting of hardware, OS & network issues.*Keep track of rack level space & power utilization and capture data in a centralized location.*Perform daily visible inspection and proactively inform issues to the relevant asset owners.*Assist with hardware rack & stack and OS installs as part of new datacenter build.*Provision layer 1 network connection and perform basic level testing to confirm first-hop connectivity.

Memphis, Tennessee, Us

*Microsoft Office365 Administrator.*Shortel Call Administrator*Troubleshoot PC and Printer issues.*Maintained DNS Server.*Maintained Print Server.*Maintained Active Directory.*Used Auto-Task to meet SLA service tickets.*Used Kaseya for network topology.*Apart of W4H project involving coordinating with Contact Center Personnel and Installation Technicians.*Assisted Network Refresh by installing new Fortigate Switches/Firewalls at off-site locations.

Memphis, Tn, Us

*Support and Troubleshoot for Network Down events.*On Call support for Network SDWAN Migration.*Responsible for monitoring Cellular Metrics for healthy network stability.*Support and Troubleshoot for Cisco 2901, Cisco 4300, Cisco Catalyst 2960, Cisco ISR 1100, and CradelPoints.*Support and Troubleshoot for VOIP infrastructure. *Utilize Solarwinds, Cisco vManage, and Netcloud for network monitoring.*Utilize in-house TicketManager for issue tracking and resolution.*Dispatch and Coordinate local site technicians for store network repair and support.

Brookfield, Wi, Us

*Provided Technical Support for workers in Warehouse Environment.*Assisted users in the operation of Microsoft O365 tools.*Provided Desktop Support by utilizing ServiceNow for Ticket Management.*Deployed and Imaged systems utilizing SCCM.*Break/Fix and Maintained Zebra Label Printers.*Break/Fix and Maintained Commercial HP Printers*Setup and Installed TVs and A/V equipment*Setup and Install of various electronic equipment/systems for forklift operators including Honeywell Scanners.*Mapped and Marked locations within warehouse for Wireless Access Point upgrades.

Memphis, Tn, Us

*Contributed in the development of new curriculum encompassing industrystandards for the A+ and Network+ exam designed for entry level IT professionals.*Assisted in the transition from In-Class to Remote Classroom, coordinatingwith Students and Staff.*Provided community outreach opportunities leading to increased enrollment.*Provided coaching and review on performance-based metrics*Provided lectures covering A+ and Network+ Exam Objectives

St. Louis Park, Mn, Us

*Lead for Day-To-Day Operations for over 10,000 end-points.*Configured and Deployed 1000+ phones.*Troubleshoot inbound and outbound calling issues tracing call from end toend using RTMT,gateway debugs, and CDR*Provided technical support for a wide range of Cisco Unified Communications *Manager issues, such as, call routing, phone registration, voice quality, fax, voicemail, install and upgrade, database replication, performance, and media resource issues.*Design and Implemented scripts for UCCX.

Florham Park, New Jersey, Us

*Documented, researched, and resolved a variety of complex and simple issuesindependently while also gaining and supporting fellow team members.*Provided End user support for PC’s and mobile devices, including Macbooksand Apple watches.*Answered phones in a high-volume environment to address customer needs.*Diagnosed, troubleshot, and resolved a range of software, hardware, and connectivity issues.

Miami, Fl, Us

*Verified details of transactions by cross referencing databases.*Calculated funds received against account balances.*Researched and resolved billing and invoice disputes.*Provided over the phone help desk support for retail clients.

Logistics Specialist in the United States Navy for CVN John C. Stennis.*Supply Chain Management: Ensuring timely procurement, storage, and distribution of supplies and equipment to support naval operations.*Inventory Control: Maintaining accurate records of inventory levels, tracking usage, and forecasting future needs.*Transportation Coordination: Planning and overseeing the transportation of personnel, cargo, and equipment via air, sea, and land routes.*Warehouse Management: Operating and managing naval warehouses, ensuring efficient storage and retrieval of materials.*Financial Management: Budgeting and cost control related to logistics activities, optimizing resource allocation.*Maintenance Support: Coordinating logistics support for maintenance activities, ensuring that equipment and parts are available when needed.*Logistics Information Systems: Utilizing computer-based systems to track logistics operations and manage data related to supplies and transportation.*Support for Deployments: Providing logistics support for deployments and exercises, ensuring that all necessary supplies and equipment are available at the right place and time.

Richfield, Minnesota, Us

*Diagnosed, installed, and repaired consumer hardware & equipment.*Provided consultation advice for consumer use.*Addressed customer service inquiries.