Customer Service Representative
• Validated customers Bank verification number, National identity number, Driver’s License using NIBSS BVN validation portal.• Enrolled over a hundred customers for Bank Verification Number (BVN) enrollment.• Exceeded customer expectations through constant physical and online engagement, thereby understanding their needs and providing the required solutions.• Resolved on a monthly basis over one thousand debit card, account opening and mobile banking issues.• Generated a minimum of eighty new businesses leads per month on sale of banking products to prospective and existing customers.• Collaborated with the relationship team on retrieval of customer account opening packages thereby providing exceptional customer experience and meeting business unit goals.