Itoro Etuk Email & Phone Number

Mt Holly Springs, PA 17065, United States

• Provide timely and effective technical support to customers via phone, email, or live chat, addressing inquiries, troubleshooting technical issues, and guiding users through problem-resolution steps.
• Diagnose and escalate complex technical issues to appropriate internal teams for further investigation and resolution, ensuring a seamless customer experience.
• Maintain accurate records of customer interactions, technical issues, and resolutions in the company's CRM system, ensuring thorough documentation for future reference.
• Collaborate closely with cross-functional teams including product development, engineering, and quality assurance to communicate customer feedback, identify recurring issues, and drive continuous improvement of.
• Assist in creating and maintaining technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles, to empower customers to resolve common issues independently.
• Proactively identify opportunities to enhance customer satisfaction and retention by providing personalized, proactive support and offering additional product or service recommendations based on customer needs and.

Port Harcourt, Rivers, Nigeria

- Serves customers by completing account transactions on daily basis under direct supervision.- Provides account services to customers by receiving deposits, handling customers cash withdrawals - Processing of FX transactions - ATM Monitoring - Handling of Clearing transactions and Pension activities. - Carry out other day-to-day financial transactions.

Asaba, Delta State

- Handling incoming calls and other communications (internal and external)- Managing filing system.- Recording information as needed.- Updating paperwork, maintaining documents and word processing

Uyo, Akwa Ibom, Nigeria

- Conducting feasibility studies on building sites to estimate materials, time, and labor costs- Preparing, negotiating, and analyzing costs for tenders and contracts- Advising on a range of legal and contractual issues- Valuing completed work and arranging for payments