Patrick Bender Email & Phone Number

Zurich, Ch

Zurich, Ch

New York, Ny, Us

Zurich, Ch

Burbank, Ca, Us

Supported daily payment operations for the TWDC’s DWSS Team. That encompassed payment processing, fraud, and dispute data analysis to garner insights for internal & external stakeholders that systematically reduced chargebacks with a focus on reducing fraud globally while reducing false positives.• Maintained & developed weekly/monthly payment dashboards for internal & external teams with custom data visualization metrics to identify the overall health of DWSS (Disney+, Hulu, & ESPN+).• Actively reviewed and analyzed inbound chargeback claims to identify fraud attacks against TWDC in order to recommend fraud modelling adjustments to reduce overall chargeback claims.• Monitored credit card fraud in order to identify new attack vectors against Disney and collaborated with internal stakeholders for recommended steps to mitigate losses.• Performed custom AD-Hoc data analysis and provided executive synopsis overview of identified insights.• Periodically evaluated system tools and vendors to reduce chargeback claims against TWDC.• Developed business & product requirement documentation for TWDC’s DWSS Team to implement new standard operating procedures.

Does your company and or business have a Fraud problem? Too many chargebacks, identity theft, RMA fraud, mail fraud, and or social engineering attempts to obtain sensitive internal or customer data? Well at Bender Solutions we are here to help. We provide a free 30 minute consultation to any company or business that needs assistance with creating or revamping their Risk Management solution or internal policies. We help create the following: Internal Standard Operating Procedures (SOP) per category of fraud being experienced Policy creation and or updates to existing terms & conditions Guidance to free tools or SaaS applications for scalabilityUseful data analytics for problem key identifiers Training material for internal stakeholders for customized SOPs You're company or business no longer needs to be a victim of Fraud. Reach out to us today for your free consultation!

San Mateo, Ca, Us

Conducted fraud investigations related to sales fraud, credit card fraud, mail fraud, and e-discovery forensics. Partnered closely with law enforcement and other internal departments to investigate fraud. Trained and mentored new hires and existing staff on fraud detection methods.• Founded and developed GoPro’s Anti-Fraud Department through quantitative metadata analysis.• Served as point-of-contact for incident-related to fraudulent activity to the Legal, Information Security, Brand Protection, eCommerce, and Finance departments.• Designed and implemented new programs within GoPro to reduce cyber crime as a whole.• Saved $10.7M raw MSRP in fraud-related activities regarding credit card fraud and risk management agency fraud prevention.• Periodically evaluated system tools, OSINTs, SaaS, and policies to keep our fraud prevention program efficient and recent with new fraud trends.• Actively collaborated with multiple teams to streamline new tools as a value added service for our customer base to prevent account takeovers (ATO).• Worked with various legal bodies to investigate cyber criminal activity.• Primary investigator for confidential internal and external incidents.• Adjusted and analyzed identity authentication tools to authenticate transactions and prevent losses through various metadata analysis methods.• Chosen to be company’s Reporting Analyst on cyber fraud within Customer Support.• Subject matter expert (SME) on returned merchandise fraud, mail fraud, and Social Engineering.• Active board member in GoPro's Information Security to help implement and integrate Cyber Security initiatives across the company from requirements gathering phase to launch.• Provided assistance in implementation for active Red Team activities to strengthen GoPro's internal processes.

San Mateo, Ca, Us

Excelled in customer facing troubleshooting and support for all areas of the company. This included but was not limited to the following: 360 VR , GoPro Studio, Video Production, Camera Support (all models), Drone Support, System Analysis (Mac, Windows, and Linux), Mobile Software Support, and Video Conversions and applications. Educated and enabled customers daily to be brand users, advocates, and succeed in using GoPro equipment. Provided consistent technical support and coverage in the primary global markets; APAC, EMEA and US through live chat, phones, and email support.

Currently a active independent Stock Photographer among 10 Stock Photography agencies to distribute my content worldwide. The equipment utilized is as follows: Hardware: •GoPro Cameras •Nickon 1 J5Software:•Adobe Creative Cloud Suite•GoPro Studio | Quik •Camtasia (video editing software) Sample work may be found in the links below: https://www.bigstockphoto.com/search/?contributor=benderphoto https://www.dreamstime.com/fenderbender002_more-popular-photos_pg1 https://www.123rf.com/profile_benderphoto

Delivered technical support for issuing reprograms and API integration in merchant-based point of sale (POS) systems for acceptance of electronic payment options. Managed call flow and responded to technical support needs of customers via telephone, email, and web-based incidents to maintain outstanding customer relations and assist with the development of client-partner growth. •Partnered closed with First Data Merchant Services, Chase Paymentech, Secure Payment Solutions, Global Canada, Apriva, Authorize.net, Cybersource, and ProfitStars in programming electronic payment architecture for integration in retail, restaurant, and e-commerce software for businesses to accept payments. •Increased productivity of team members by sucessfully documenting standards of procedure and troubleshooting documentation for common and complex issues. • Trained customers on revenue deposits for all matters of payment methods for financial accounting purposes. • Adjusted and customized BIN ranges (VISA, AMEX, Mastercard, and Discover) for merchants according to theirrequests and profiles.

Menlo Park, Ca, Us

Services Rendered to: • PayPros • Atmel Corporation