Backup Administration - Administered multiple backup environments across various operating systems and backup applications. Performed data recovery for high priority Texas state agency servers. Provided support for users who experienced data loss. Proposed plans to the client for changes, decommissions and new additions to the backup environment. Created and maintained monthly and annual documentation for the purpose of billing, inventory, and emergency data recovery scenarios. Installed, patched, configured backup applications to accommodate business and client needs. Volunteered in lead role to mentor new administrators, assisting with connecting to the backup environment, understanding best practices and procedures for routine and high priority job responsibilities.

Backup Administration - Administered multiple backup environments across various operating systems and backup applications. Performed data recovery for high priority Texas state agency servers. Provided support for users who experienced data loss. Proposed plans to the client for changes, decommissions and new additions to the backup environment. System Administration - Supported local file and print networked servers. Provide 24/7 on-call support for system issues and outages. Collaborated with third party hardware and software vendors to resolve outage and performance issues in the server environment. Applied and documented critical system patches and upgraded. Participated in test lab, testing new servers and other network devices to ensure efficiency and functionality once implemented in the production environment.

System Support Specialist II (Desktop Support) - Provided Windows desktop support for agency staff. Documented end user technical questions and issues and worked issues through to completion. Created and deployed base image for new end user workstations and laptops. Supported basic level support for blackberry and smartphone users. Provided support to Windows and Novell server administrators. Performed backup and recovery administration including media management and retention and offsite storage.Maintained user network accounts, setup new user accounts and configured group accounts to suit business need. Provided VPN technical support, assist with providing documentation for connecting to the environment remotely. Managing VPN user accounts and security features.