Benjamin Rosenthal Email & Phone Number

New York, United States

New York, United States

New York, Ny, Us

While technically an employee of Insight Global, I work on the Desktop Support team at NYU Langone Health's corporate offices.• Provided on-site and remote technical support to users in various departments across the organization with an assortment of hardware and software issues• Supported installation, configuration, and administration of various widely-utilized NYU Langone applications, including BIG-IP, Citrix Workspace, WebEx, Outlook, MS Office apps• Completed various end user device imaging and deployment assignments, including of laptops and desktops (Windows 10, MacOS) and mobile devices (Android, iOS) • Evaluated and routed incoming user access requests or outage reports to the appropriate teams, including formal escalations when necessary• Responsible for end user mobile device inventory management: Evaluated in-spec models for reuse and cataloged all out-of-spec or damaged devices for removal from the organization’s MDM software and disposal• Participated in testing of Windows 11 and Microsoft 365 as a member of the organization’s Windows 11/M365 migration early adopters initiative and documented and communicated all observed bugs to engineering

Milwaukee, Wi, Us

• Provided front-line, white-glove technical support to Microsoft 365 administrators via incoming call, email, or chat modalities• Supported installation, configuration, and administration of Microsoft 365 applications and services on various platforms within small business and enterprise level environments• Accurately documented all work performed through ticketing software, including details, outcomes, and confirmation of customer verified resolution• Reported trends, recurring problems, and software bugs to management and engineering• Communicated effectively on a non-technical level, if needed, to users of all experience levels• Troubleshot MS Office Suite, DNS configuration, Exchange, SharePoint, Microsoft Teams, OneDrive, MS Defender, Migrations, On-premises/Cloud/Hybrid Active Directory and Azure

New York, New York, Us

On-site set up and configuration of employee work stations, including cable managementVerified phone, printer and network connectivity, domain access

New York, Ny, Us

The ADI curriculum proved comprehensive: • MVC/MVVM-oriented Android app development programmed using Java and XML in Android Studio• Device-local data persistence implemented with Shared Preferences and SQLite• Remote data persistence with Google's Firebase and Firebase UI• Efficient asynchronous threading for performant implementation of Services and RESTful API calls • Performance pros and cons of various data sorting algorithms measured in terms of algorithmic complexity • UI Testing with Espresso, Unit Testing with jUnit, and User Testing best practices • Designing for apps for multiple devices with different hardware specifications

New York, Ny, Us

Education record

Programming In Python

Undecided