Michael D'Arco Email & Phone Number

Los Angeles, CA, US

Santa Monica, California, US

• Sole Support Engineer for our company of approximately 200 direct hires and contractors.
• Streamlining, process improvement of a modern I.T. Department.
• The primary point of contact for installing, diagnosing, maintaining, repairing, and upgrading most organizational hardware and equipment; approximately 50% Apple / 50% Dell laptops (currently), Zoom rooms/casting.
• Liaison to third-party support and equipment vendors for support and upgrades.
• Device imaging, diagnosis, physical upgrades, repairs, replacements.
• Ensure that end user devices and applications are patched daily and that systems meet organizational security baselines.

Santa Monica, CA, US

• (through RHT)Windows PC and MAC environment.Key Responsibilities:
• Imaging, onboarding, offboarding, and all related apps; Bitlocker, Ivanti, AD, Oomnitza, JAMF, ServiceNow, OKTA, MS Office, etc.
• Resolve Level 1 and Level 2 issues. Elevate complex and/or high priority problems to the appropriate support groups for resolution (Service Desk Lead, Manager, etc.)
• IT Service Desk - provide technical support through in person, remote, phone, email and chat support (if applicable) to resolve technical end user service and support requests
• Diagnose and troubleshoot end user desktop application issues and provide appropriate solution
• Follow-up with end users to provide status updates as per service level guidelines (SLA's)

• (payroll/staffing - U.S. Tech Solutions-Workspend, Inc.)
• Support in the coordination and deployment of hardware and software.
• Telecom rollout to Cisco VOIP Phone system for Adventist Health Glendale campus (approx 900 phones). Planning, deploying, testing, verifying training documents for end users. Cutover and related transitioning..
• Retired assets management: collection, organization, inventory, removal, troubleshooting, repair, imaging (consumer and enterprise) for sale or re-deployment of salvageable devices.
• Ergotron wall arm build and replacement in patient rooms.

• (payroll/staffing - U.S. Tech Solutions-Workspend, Inc.)
• Local coordination and planning for Depot Support Services in southern California: Glendale and White Memorial hospitals at this time.
• California coordination and planning with other depots.
• Intake, inspection, sanitization, testing, troubleshooting, re-packaging, and delivery of Medically Home “home hospital” kits internally.
• Cesia platform integrity, inventory, spare part stock, RMA, documentation, process improvement, logistics.
• Training and assisting FRN (Field Registered Nurse).

• (payroll/staffing - Insight Global) Adventist Health Home Hospital team (AKA "Hospital at Home", or "V-Bed")
• Based out of home in Los Angeles.
• Training, coordination with Huron (implementation vendor) in short term.
• Implementation, documentation vetting (for entire project across CA), with Huron (integration vendor) in short term, and Medically Home/Quest in the long term.
• Deployment, testing, troubleshooting, service, and de-installation of Medically Home “home hospital” kits at patient homes. 95% Covid-19 positive patients during pandemic peaks.
• Adventist Health Zone 4 - Greater Los Angeles area (25-mile radius of each: Simi Valley, Glendale, L.A.)

• International Aerospace and Defense, logistics and supply chain industry. Support for Blue Sky Industries, Inc. as well as Aircraft Fasteners International, LLC. PDQ Airspares, and others (parent company FDH Aero)
• Sole support for Blue Sky Industries, Inc., and Aircraft Fasteners International, LLC. Additional support for PDQ Airspares Ltd, and parent FDH Aero. All internationally. (U.S., China, UK, Brazil)
• Responsibilities of a Technical Services Analyst (ranging from L1 – L3).
• Network and Server support (working w vendors, patching, troubleshooting, etc.).
• Active Directory administrator, domain and email administrator, Telephony administration.
• Hardware / software installation / support, and IMAC. Support for WIN XP/7/10, O365, FedEx and UPS, conference rooms, VTC, GoToMeeting, VPN, RDP, Wi-Fi.

(payroll/staffing - U.S. Tech Solutions-Workspend, Inc.)(Contract states "Sr. Desktop Support Engineer", but they call me "PC Tech". Badges says "Corporate IT", time-sheet says "Consultant".)This role is opening new hospitals and transitioning acquired hospitals as part of EIT (Enterprise Implementation Team). There are multiple projects occurring.

(payroll/staffing - U.S. Tech Solutions-Workspend, Inc.)As part of Enterprise Implementation Team -first role was as an onsite resource to manage queues, reduce the backlog, support desktop issues, and special projects at Adventist Health Glendale. Support of WinXP, Win7, Office 2013, Office 2016, O365, applications, Active Directory, Altiris, iPads.

Armonk, New York, NY, US

This position is as sole local support for 7 sites in the greater Los Angeles area. Role includes: level 1, level 2 and 3 escalated incidents, requests, special projects, research, troubleshooting, submissions to knowledge base, engaging service delivery management, IMAC, and any other teams when necessary or as part of the process. White glove, impaired.

Round Rock, Texas, US

Project Manager for Los Angeles area, Project Team Lead, Project Coordinator. Duties include; technical writing, verification, planning, training, inventory, daily status reports, delegation, scheduling, and organization of all Windows 7 migrations; Data transfer, system refreshes, etc. Also, associated support/troubleshooting as related to SOW. Major.

Round Rock, Texas, US

Conversion to MS WIN7 / PC refreshes, including data migration. AIG offices in Woodland Hills and Century City, CA. * PROJECT

Albuquerque, NM, US

*Purchase Orders/Short term contracts only. Helpdesk tickets; IMAC, troubleshooting, hardware/software, etc. Projects; conversion of acquired sites to Ardent/Lovelace network, moves. Experience with McKesson/Horizon apps.

Menlo Park, CA, US

Rollout at five sites for RF card readers. Installation, PC name change, misc changes and upgrades simultaneously. *PROJECT

Fort Mill, SC, US

Lead on a number of projects as part of a special projects team. Clients include Walgreen’s, THD, WalMart, Sam’s Club. Upgrades; Pharmacies, Training Rooms, Membership Desks, servers. As well as “Spring Readiness” for THD; Inspect, test, troubleshoot, clean, inventory missing parts for POS and PCs. Also, site surveys for current and upcoming projects.

Fort Mill, SC, US

Predominantly NEXTGEN Project; installation/testing and troubleshooting of hardware (servers, POS Systems, UTM/firewall, Wireless, etc.) and software in a retail store environment. Ensure high availability, efficiency and security to all access devices. -Install, configure and upgrade (IMAC) of Access Devices: Personal Computers, Desktops, Blade server.

Armonk, New York, NY, US

-Supervision; of team members (IBM and Coops/Interns) to include scheduling, delegation, review, and timesheets.- Hiring; resume review, interviews, and ultimate hiring advisement.-Queue Manager for all incident queues and request groups (ITSM/SRM - Remedy).-Tape Librarian; Lead for all tape backups including Unix, Octel, Etc. using Procomm, Arcserve, and.

Armonk, New York, NY, US

Provide all forms of desktop support, desktop/laptop re-imaging, and network administration onsite and off. Provide remote assistance using Microsoft Remote Desktop and Microsoft Netmeeting. Tape backups support to include UNIX, Octel, and Win2k using Procomm, Arcserve, and Veritas. Support for Windows 2000 workstation environment, migrating to XP..

Armonk, New York, NY, US

Provide all forms of desktop support, Telcom assistance, desktop/laptop re-imaging, and network administration onsite and off. Provide remote assistance using Microsoft Remote Desktop and Microsoft Netmeeting. Tape backups support to include UNIX, Octel, and Win2k using Procomm, Arcserve, and Veritas. Support for Windows 2000 workstation environment.

Albuquerque, NM, US

Network administrator for mixed NT 4.0, Windows 2000, Windows 2003 environment. This includes adding user groups, setting rights, maintaining all users, and monitoring local and wide area networks. Workstations are MS Windows 98 and Windows XP with Microsoft Office Suite.Production of databases, data collection, and database reports. Overall responsibility.

Irvine, CA, US

Hardware, software & all facets of computer systems troubleshooting. Individual as well as conference call environments experience. Dos, Win 3.x, win95, win98 operating systems, internet connectivity, etc.Acting senior position on a regular basis.

Business Administration/ Communication Courses

Mcp, Mcse

Microsoft Certificates