Vik Arora Email & Phone Number

Broomfield, Co, Us

Role in Sales & Services Sales: Helping & Collaborating with the Sales team to speak with customers to help them understand Conga product capabilities. Closely working with Services sales for a solution vision, estimate the project or a transformational program for our customers. Representing Conga during customer’s executive, business and IT teams to explain product, delivery and partner ecosystems to help establish the transformational roadmap with the convergence of IT and business. Craft the detailed solution proposals along with project estimates with hours, roles, financials and timelines with multi dimensional elements of complete program scope Role in Customer Excellence / Professional ServicesWorking closely with internal stakeholders after project kickoff to establish an operating rhythm of Conga Implementation Methodology which executes the gold standard tasks to achieve customer excellence for every possible tomorrow. Host and Lead the steering committee meetings for key enterprise customers and drive the transformational program achieve business results and happy customers

Broomfield, Co, Us

The current role provides the key execution strategy in Professional Services, Solution Sales, Account Management & Customer Success.Solution & Service Sales:Involves engaging with Enterprise Sales Group & Sales Engineers at the sales stage to provide Cloud based CPQ, CLM, Revenue & Billing product demonstrations. Providing the customer success stories while engaging with C-level of customers to help them understand the value & agility of cloud based QTC products and implementation services. Working closely with Solution Architects to help them generate proposal with future QTC state, man hour estimates, project charter with financials & customer’s business transformation roadmapProfessional Services : With a direct collaboration from Engagement Managers, Solution Architects, Technical Architects and Quality Assurance , this role owns the complete deployment of customer’s Quote2 Cash right from transitioning the solution from service sales to multi-locational go-live.Program Management, Steering Committees chairing, team management, risk management, quality assurance & customer satisfaction are the key performance indicators of this roleAccount Management & Success : The customer satisfaction and customer adoption is closely monitored for any cloud based product. In the current role Vikas works closely with customer success executives to make sure that the current deployment is being used. The regular high-touch with the client unfolds the further up-selling opportunities. Re-engaging the sales team along with service sales ensures the optimized business understanding and affects the top-line from the install base accounts.The Partner management comes into play where the product deployment is led by cloud community partners or being sub-contracted to the partners. This role involves the key contractual communications & strategy execution based on the partnership levels and deal size.

Lynnfield, Massachusetts, Ma, Us

Started as a Solution Director for USA Market and moving on to the role of Vice President - Vikas is responsible for presenting Astadia Services offerings and cloud based products architecture in the best light to prospects and current customers. This is complemented with detailed case studies and user stories, and resultantly evokes the prospect's confidence in company's services and delivery methodology. This is followed by detailed understanding of the client's business processes and proposing them the best single or integrated cloud based solution along with high level Solution Overview, project financials and project charter. Vikas engineers creative solutions that solve business problems and enable the customers to build optimum platforms that drive business results within given budgets and timeframes.

Lynnfield, Massachusetts, Ma, Us

Responsible for running all Delivery from Global Delivery Center, India for Astadia. This includes heading 5 Business Units which are in turn managed by Program Managers. The role as VP includes complete responsibility of Profit and Loss of the center and managing the quality delivery in collaboration with 50 resources into various streams of CRM (Salesforce.com), Data Services, Data Integration & other Cloud Partners of Astadia.

Lynnfield, Massachusetts, Ma, Us

•Analyzing client’s business requirements to establish, document and communicate the set of objectives and deliverables•Formulating, detailing the business information to propose the optimum technology and platform to achieve the desired objectives•Understands how the client’s business operates while identifying opportunities and re-model the business in the context of latest technology trends (cloud computing), changing businesses, cloud, project economics, trends in management consulting, external changes, legal and business processes.•Planning and Defining the overall program comprising of project plan, communication plan, resource plan, hardware and software scoping, change management plan, Configuration Management Plan, Risk Identification and mitigation plan along with strategies, policies & procedures for the desired outcome•Configuring and Implementing Salesforce.com, AppExchange Products, Google Apps (email and docs), Zuora for subscription economy business & defining the needs the Force.com development wherever desired•Collaborating & Communicating effectively with all project stakeholders including own team members and client team members•Establishing & Maintaining the productive relationships, communicating confidently and effectively while clearly & openly expressing the views about the program, project, technology, business, team, milestones and identified risks•Effectively and efficiently defining and managing client expectations while communicating, focusing and collaborating around these throughout the project lifecycle•Following the Project lifecycle suiting the business needs – Waterfall or Agile is defined while scoping the requirements and vision•Defining the Plan for Post Implementation Support, Systems Maintenance & Sustainment strategy is integral part of the role

In

Fort Lauderdale, Florida, Us

Worked for 2 years with SRG Systems Inc in a capacity of a Team Leader (Java Technologies). During this tenure Vikas Arora was involved as a Systems Analyst for various applications in Java using Oracle8i. Also managed the changes for certain applications developed and deployed in Microsoft Technologies. During this tenure Vikas stayed and worked full time in US within CT, NJ.