John Jones Email & Phone Number

Alpharetta, Georgia, Us

Project Management• Interfaced with both internal and customer PMs to identify scope/scope change and ensure project deadline.• Identified project opportunities and relayed to PM(s) as necessary for final approval or quote.• Acted as a direct assistant to PMs and third parties, to bridge gap in product knowledge, review inventory/order discrepancies and scope creep.• Lead both internal and external resources while on projects that required a larger effort to complete.• During my time with Agilysys and due to my prior experience (at Compass Group), I was often assigned projects with a tighter deadline, high profile or were escalations.• Worked with third party vendor to coordinate travel arrangements – flight/car/hotel.Implementation & Support• Specializing in single pass environments such as retail outlets, cafes and franchise locations such Amazon stores, Chick-fil-a, Subway, Starbucks, etc.• Provided both remote and onsite training on POS, Kiosk and Online Ordering solutions to customer IT, VPs, Directors, Managers, etc.• Configured item databases, pricing, menus, item images, item properties (such as tags for vegan, gluten free, as well as caloric data) and as applicable, set up background images and other customizations for POS, Kiosk and Online ordering solutions.

Mississauga, On, Ca

High Profile Projects – Compass GroupJohnson & Johnson2018: Database Remediation / 2 integrated solutions2019: Price Harmonization2021: COVID19 Reopening / Realignment• Participated in call to understand the project requirements and key stakeholders• Analyzed data to understand the changes and processes to overcome• Worked with support team to determine all options and develop project outline• Presented solution to stakeholders• Hired, trained, and managed 2 temporary project resources• Set and met deadlines over the course of 6-month project• Helped create a new process to re-align and clean up databases for integrated sites• Acted as liaison between client and vendorsCompass Group• Received support requests and escalations via CRM platform, email, and phone.• Assisted with maintaining/improving the relationship with our partners, vendors, and customers,• Liaison between internal customers and vendors or other teams.• Partnered with vendor leadership and internal vendor escalation manager to ensure complex issues were addressed.• Provided onsite support with device installation and troubleshooting.• Assisted with onboarding new hires.• Hosted training sessions for team members and customers.• Led efforts to improve/implement internal processes, documentation and training material.• Assisted with database management, configuration, migration, and remediation.• Managed projects in both a Project Manager and Technical Project Analyst capacity.• Built reports and database export/import files in Excel as part of assigned projects.• Manages and responsible for a small team of Tier 1 and Tier 2 Technical Analyst. • Assisted with managing indirect reports for a large team of Tier 1 and Tier 2 Technical Analyst. • Generates and review reporting to determine business needs and any opportunities for improvement.• Assisted with interviewing prospective candidates.

Mississauga, On, Ca

• Received support requests and escalations via CRM platform, email, and phone.• Assisted with maintaining/improving the relationship with our partners, vendors, and customers,• Liaison between internal customers and vendors or other teams.• Partnered with vendor leadership and internal vendor escalation manager to ensure complex issues were addressed.• Provided onsite support with device installation and troubleshooting.• Assisted with onboarding new hires.• Hosted training sessions for team members and customers.• Led efforts to improve/implement internal processes, documentation and training material.• Assisted with database management, configuration, migration, and remediation.• Managed projects in both a Project Manager and Technical Project Analyst capacity.• Built reports and database export/import files in Excel as part of assigned projects.• Manages and responsible for a small team of Tier 1 and Tier 2 Technical Analyst. • Assisted with managing indirect reports for a large team of Tier 1 and Tier 2 Technical Analyst. • Generates and review reporting to determine business needs and any opportunities for improvement.• Assisted with interviewing prospective candidates.

Mississauga, On, Ca

• Received support requests and escalations via CRM platform, email, and phone.• Assisted with maintaining/improving the relationship with our partners, vendors, and customers,• Liaison between internal customers and vendors or other teams.• Partnered with vendor leadership and internal vendor escalation manager to ensure complex issues were addressed.• Provided onsite support with device installation and troubleshooting.• Assisted with onboarding new hires.• Hosted training sessions for team members and customers.• Led efforts to improve/implement internal processes, documentation and training material.• Assisted with database management, configuration, migration, and remediation.• Managed projects in both a Project Manager and Technical Project Analyst capacity.• Built reports and database export/import files in Excel as part of assigned projects.• Generates and review reporting to determine business needs and any opportunities for improvement.

Mississauga, On, Ca

• Received support requests and escalations via CRM platform, email, and phone.• Assisted with maintaining/improving the relationship with our partners, vendors, and customers,• Liaison between internal customers and vendors or other teams.• Partnered with vendor leadership and internal vendor escalation manager to ensure complex issues were addressed.• Provided onsite support with device installation and troubleshooting.• Assisted with onboarding new hires.• Assisted with database management, configuration, migration, and remediation.• Built reports and database export/import files in Excel as part of assigned projects. • Generates and review reporting to determine business needs and any opportunities for improvement.

Richmond, Virginia, Us

PC MoveCarmax• Disassembled Workstations• Relocated and assembled New Workstations• Mounted PC’s, connected all peripherals, and tested PC’s

Mooresville, Nc, Us

Lowe's Companies• Received support requests via phone.• Created, amended, peer reviewed knowledge articles• Assisted with training new hires• Created and executed script to deploy on PC’s to resolve errors and software issues, often via SCCM.• Provided support and training on in-house POS system, selling tools and design software. • Assisted operators with procedural tasks unrelated to IT. • Created work orders for replacement equipment and technician dispatch.

New York, Ny, Us

PC MoveMetLife• Disassembled Workstations• Relocated and assembled New Workstations• Mounted PC’s, connected all peripherals, and tested PC’s• Configured each work station per assigned desk as part of a massive expansion project.

Zurich, Ch

Windows 7 Migration ProjectUBS• Backed up user data• Upgraded PC’s from Windows XP to Windows 7• Performed hardware refresh, deploying new computers• Upgraded RAM on computers not yet end of life

Dublin, Coolock, Ie

Windows 7 Migration ProjectActavis• Backed up user data• Upgraded PC’s from Windows XP to Windows 7• Performed hardware refresh, deploying new computers• Upgraded RAM on computers not yet end of life.

Chesapeake, Virginia, Us

Family Dollar• Received support requests via phone.• Assisted with training new hires.• Provided support and training on in-house POS system.• Assisted operators with procedural tasks unrelated to IT. • Created work orders for replacement equipment and technician dispatch for the entire team.• QA and review troubleshooting for the entire team – either approving or returning work orders for more information or additional troubleshooting.