• Conduct professional telephone conversations to service existing accounts in a high call volume environment.• Maintain and track accurate data in various computer systems.• Service client needs with high attention to detail; problem solve, multi-task and prioritize tasks. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.• Gain customer trust and respect by establishing and maintaining effective relationships.• Manage a paper-less office; prepare, sign and file all documents electronically. • Uphold confidentiality with all clients to maintain a professional image/role as a representative of the agency.• Handle claims, billing and policy changes.

• Solely responsible for all operations, marketing communications, branding, PR, and advertising.• Use great customer service to increase and maintain current clientele. • Purchase all product, maintain budget and keep calendar in order

• Replace full-time classroom teachers or administrative assistants for a determined period of time.• Fulfill any needed office duties or administrative work.• Implement existing lesson plans.• Oversee classroom activities, assign homework and grade student work.• Follow full-time teachers’ instructions.

• Prepare and e-file legal documents; maintain confidential stance in all dealings and contacts regarding files.• Learned, adapted to and continue to excel with Indiana’s new required electronic filing system.• Assist Deputy Prosecuting Attorneys to establish child support obligations; interview custodial and non-custodial parents; review and verify financial statements, records and documents; complete worksheets and forms.• Use Indiana Support Enforcement Tracking System (ISETS); to maintain, search and update information on client records and to track payments; produce various reports; research case histories.• Locate absent parents through various state and federal records, employment inquiries or other methods; establish parentage by contacting alleged parent; arrange for DNA testing.• Answer phones, take messages, schedule hearings and maintain court calendar.• Organize and maintain paper-less documents for over 3,500 cases. • Competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile persons.• Guide other caseworkers to use technology more effectively and improve efficiency in the office.• Adapted to new industry standards to guarantee that our business was compliant with all guidelines

Office Student Worker, Purdue University-College of Technology South Bend, South Bend, IN • Maintained all record-keeping procedures• Followed instructions and made decisions with no supervision• Accessed student information in computer database• Answer phones, sort mail, distribute email notifications

• Maintained excellent customer relations and customer rapport• Diplomatically resolved customers’ complaints on as-needed basis• Worked in a fast-paced atmosphere

• Delegate responsibilities to employees to meet company’s expectations• Motivated and supervised employees on daily basis• Controlled and regulated food and labor costs• Coordinated and supervised all aspects of dining services• Trained, managed and scheduled staff to ensure excellent customer service was provided

• Delegate responsibilities to employees to meet company’s expectations• Motivated and supervised employees on daily basis• Controlled and regulated food and labor costs• Coordinated and supervised all aspects of dining services• Trained, managed and scheduled staff to ensure excellent customer service was provided• Was recruited into same position with Assisted Living Concepts, Inc