Education And Campus Services Manager
Melbourne, Australia
Demonstrated exceptional leadership abilities by contributing to strategic planning and operational faculty goals in areas of scheduling services, teaching technology innovation and teaching delivery. Improved education delivery services by undertaking research, data analysis and process improvement projects with regular business reporting and provision of expert, specialist advice to faculty senior management. Effectively and efficiently managed the operation of a complex program of services… Show more Demonstrated exceptional leadership abilities by contributing to strategic planning and operational faculty goals in areas of scheduling services, teaching technology innovation and teaching delivery. Improved education delivery services by undertaking research, data analysis and process improvement projects with regular business reporting and provision of expert, specialist advice to faculty senior management. Effectively and efficiently managed the operation of a complex program of services, systems and processes in accordance with best practice and University policies, including the delivery of complex student and staff timetables utilising University timetabling and student management systems. Contributed to developing a highly-trained, motivated and efficient team with a strong customer focus to support effective use of faculty resources in support of teaching programs and events. Selected contributions:• Managed a work environment of continuous review and improvement of business practices, operational processes and service provision in learning and teaching technology use across faculty teaching activities including multi-campus offerings (Australia and Malaysia).• In collaboration with Academic and Student Services Manger implemented new business processes to ensure local area compliance with Marking Management (University initiative) – a large transformation project aimed at improved process of collecting and finalising marks for student assessment.• Developed strong partnerships with relevant University business units, functional areas and key staff to support delivery of faculty undergraduate and postgraduate coursework units.• Collaborated with key stakeholders and provided local business insights to guide the University project team during a major LMS upgrade and hosting partner change by active participation and membership to Steering Committee. Show less