Austin Crane Email & Phone Number

Austin, Texas, United States

· Directs workflow for more than 400 employees across a specialty grocery business that exceeds $100 million in annual sales· Provides facilities and expense management for more than 1,000 assets including food service equipment, HVAC, and refrigeration.· Coordinates and manages relationships with vendors for new construction, repairs and preventative maintenance.· Responsible for creating and implementing new processes to prevent security issues, food safety violations, and catastrophic inventory loss.· Utilizes workforce management, salesforce, and Power BI-based financial reporting systems.

Austin Area, Texas

T-Mobile's Store Manager role goes far beyond monitoring stock levels, ensuring merchandising compliance, or verifying opening and closing procedures were completed. I was successful by developing my team professionally and personally. I maintain a holistic approach to coaching and transparently communicate with my team to quickly establish trust. Developing and nurturing deep relationships, with a focus on inclusivity, helps me concert a team to meet aggressive sales goals while maintaining operational excellence. I'm my district's go to resource for rapidly simplifying or creating a new process to meet new goals. Role Accomplishments:· Led a successful team of 10+ employees and served as senior manager proxy for another eight stores/50 sales experts in a fast-paced, results-focused, pay-for-performance environment.· Created inventory control practices that were adopted in more than 2,000 company-owned retail stores.· Ranked yearly in the top 5% in business sales nationwide by generating leads and partnering with Business Account Executives to close more than 500 new lines of service annually.· Developed more than 30 individuals for job promotions through three yearly company-sponsored mentorship programs.

T-Mobile Hq

Utilizing Agile SCRUM and POPM training, I supported three teams responsible for managing the customer and employee experience of systems related to financing, payments, collections, and reverse logistics. I worked through ambiguity, developing strategies to optimize operational efficiency, reduce costs, and improve the usability of T-Mobile systems. I collaborated with other cross-functional teams to make sure all stakeholders were updated on new developments and project statuses.Role Accomplishments:· Provided Agile support for three digital teams covering internal and external systems for payments, collections, financing, and reverse logistics. · One of four architects of a nationwide payment system that reduced the need to speak to a live person, saving the company $10 million in annual labor costs and increasing revenue by adding a live agent payment fee.· Identified new project requirements to remediate customer pain points through satisfaction surveys and facilitating feedback workshops with frontline employees.· Identified an API issue where external vendor sales were improperly recorded and trended to accumulate $250,000 in quarterly losses. Coordinated internal teams to work with liaisons for Costco, Best Buy, and Apple to solve the issue.· Contributed to creating a device buy-back program that would generate $300 million over 5 years.· Resolved more than 100 monthly help desk tickets as the sole resource for multiple systems,

Austin, Texas, United States

Director nominated, multi-unit, interim role designed to speed up the merging of Sprint and T-Mobile retail teams. I supported over 20 store leaders and 200 sales associates by strategically placing my team of 11 experts into 13 high impact stores (Corporate and Franchise). I facilitated communication between my experts and others across the country to share knowledge gap trends, increasing our speed to market. By end of role, all leaders and sales experts were proficient in assisting customers from both brands.Role accomplishments:· Developed 200 leadership and sales employees by creating an ad hoc training program to streamline the Sprint and T-Mobile merger locally, preventing more than $750,000 in quarterly revenue loss from customer churn.· Led multiple store leaders in implementing hiring processes that increased frontline sales staff by as much as 20% per quarter.· Launched project to increase well-qualified credit customers into sub-prime locations by tracking and increasing Google Review scores, increasing prime customers in five pilot locations by 15%. Market directors adopted the practice in 50 company-owned stores.

Led an outsourced call center team of 15 permanent and 30 seasonal employees with the responsibility of taking calls and e-mails for over 10 companies.