Rohit Ray Email & Phone Number

Kolkata

- Established successful programs to enhance channel penetration and identify payment collection loopholes across the East Region, including Chhattisgarh.- Achieved an annual sales turnover of Rs. 5.0 Cr while maintaining complete inventory details and overseeing subscription collections.- Fostered strong relationships with operators, distributors, and MSOs, negotiating effectively to drive business growth.- Prepared and submitted consolidated MIS and Monthly Subscriber Reports, analyzing data from approximately 160 corporate customers for invoicing.- Spearheaded cross-functional initiatives, collaborating with senior management to align organizational objectives with company goals.- Organized meetings to guide and train sales teams, received customer feedback for onboarding improvements, and coordinated with finance for timely payment processing.

Kolkata

- Led the successful swapping of MPEG2 boxes with MPEG4 for 200 customers in the East region within three months.- Collaborated with teams to define and implement effective marketing strategies.- Enhanced client organization performance through improved hiring practices and management systems.- Analyzed issues to provide actionable recommendations and generated detailed reports.- Managed inventory inspections to ensure proper equipment operation and optimized customer experience through effective troubleshooting.- Coordinated multiple deadlines across various clients and prepared presentations on process improvements and system enhancements.

Kolkata

- Provided IT support as a Computer Support Assistant at ABP Ananda Office for one month, ensuring smooth operations.- Served as an IT Engineer at VFS Global for two months, focusing on computer system updates and networking.- Worked at Vodafone for one month, delivering IT engineering support to enhance system performance.- Spent ten months at STAR TV as an IT Engineer, resolving network issues for 160 staff members.- Designed and evaluated WAN and LAN connectivity technologies, while monitoring networks to quickly resolve technical problems.- Enhanced customer satisfaction by diagnosing and resolving network and server issues, maintaining updated inventory and databases.

Kolkata

- Developed and implemented customer service initiatives to reduce wait times and enhance efficiency.- Managed over 250 calls daily, maintaining high levels of customer satisfaction through proactive issue resolution.- Informed customers about special promotions and provided detailed product information to meet their needs.- Improved customer satisfaction ratings by promptly addressing issues and fostering timely resolutions.- Collaborated with team members to achieve target results and participated in team-building activities to strengthen working relationships.- Onboarded new team members by entering employee information into systems and ensured compliance with standards and policies to promote a safe work environment.

Kolkata

- Initiated and managed network test facilities to verify network resilience and performance.- Provided on-site support by visiting 4-5 customer locations daily to resolve networking issues.- Offered network support services for various devices, including hubs, bridges, and routers, ensuring optimal functionality.- Assisted in implementing and supporting network monitoring tools to enhance network management.- Organized secure data transfer frameworks and applied tier-isolation best practices for multi-tier architectures.- Troubleshot complex multi-vendor network issues, integrated data, voice, and video networks, and recommended security standards to management.