Onur Altun Email & Phone Number

Istanbul, TR

İstanbul, Türkiye

• Established and tracked monthly performance objectives for the customer service team to drive improvements.
• Initiated programs focused on boosting employee satisfaction and promoting professional growth.
• Carried out routine customer visits to maintain satisfaction and resolve any emerging issues.
• Oversaw and monitored customer service tickets via Freshdesk, ensuring prompt and efficient resolutions.
• Led various projects, including software deployments for hotel operations such as Channel Manager, Booking Engine, Rate Intelligence, and Payment Systems.
• Facilitated weekly team meetings to provide feedback, relay management updates, and review team performance.

• Addressed customer queries and support issues through Freshdesk, email, and phone, ensuring top-tier service and timely resolutions.
• Awarded Employee of the Year in my first year, recognizing exceptional performance, dedication, and outstanding contributions to customer success and team leadership.
• Led a 6-month project to develop a 3D payment gateway and integrated it with the company's booking engine, collaborating closely with software teams and acting as a bridge between English-speaking and Turkish-speaking.
• Spearheaded the implementation and integration of software solutions such as Channel Manager, Booking Engine, and Payment Systems to streamline hotel operations.
• Provided comprehensive post-installation training to clients, ensuring a seamless adoption of new products.
• Facilitated product training sessions for newly onboarded team members, enhancing their understanding and usage of company software.

İstanbul, Türkiye

• Supported software installations and provided training to customers, ensuring a smooth and efficient onboarding process.
• Addressed customer queries and support issues through Freshdesk, email, and phone, ensuring top-tier service and timely resolutions.

İstanbul, Türkiye

• Gained experience in wireless network setups and management.

İstanbul, Türkiye

• Managed and curated content for social media channels to increase engagement and brand visibility.

Lisans Derecesi, Görsel İletişim Tasarımı

Data Base Programming