Empower digital creators to push boundaries and redefine the way they interact and engage with their fans.» Led a cross-functional team bring three innovative product lines to market.» Designed the UX/UI of an NFT marketplace on Solana, DAO governance dashboard, and web3 eCommerce tools for web/mobile.» Spearheaded effective branding campaigns that led to onboarding 40+ high profile artists ($1M+ of annual sales).

Ideation, concept explorations, digital strategy, and solution execution for eDiscovery, contract analytics, and digital forensics applications.» Facilitated the extensive collaboration between developers, engineers, and product owners to drive user adoption and enhance user experience.» Developed project plans to clearly define deliverables, acceptance criteria, timelines, and technical requirements.

Strategic implementation of SaaS solutions that automate various administrative complexities in healthcare.» Conducted user interviews with 50+ users to understand the “why” behind user behavior for active and churned users.» Collaborated with developers and other SMEs to establish technical vision and analyze trade offs between usability and performance needs.» Managed the implementation of security policies and procedures that resulted in a successful HITRUST certification.» Accelerated user adoption among non-technical user profiles.

Oversaw accounts receivable for nine home infusion branches that generated $17M+ in monthly revenue. Compiled data and ran reports using quantitative analysis to anticipate and identify disruptions within the revenue cycle. Coordinated with multiple departments within the organization to ensure effective streamlining of internal processes.

Handled patient and provider escalations for multiple books of business, including commercial, Medicare, and Medicaid clients.

Worked closely with high touch clients as a liaison to communicate progress of monthly/quarterly initiatives. Monitored phone queues to ensure performance guarantees and service levels were met. Executed coaching’s based on quality guidelines and performance metrics.