Anthony Ma Email & Phone Number

• Proactively drive process improvements, such as automating administrative onboarding procedures and developing a centralized archive for company resources via SharePoint. Execute key HR functions, including recruiting.
• Developed and implemented an interactive dashboard to effectively visualize and analyze crucial HR metrics.
• Designed and published the HR SharePoint page, providing easy accessibility to company policies, guides, and information. Created a SharePoint page to highlight key actions of the recruiting and hiring process.
• Oversee the recruiting process by partnering with hiring managers to understand requirements for roles, manage job postings, and conducting initial candidate screenings. Perform comprehensive market research to gather.
• Enhanced the recruiting process for the Summer Internship Program by creating a repository for internal referrals. Organized workflow and established e-mail templates for hiring managers, interview teams, and candidate.
• Collect and maintain comprehensive records and documentation for employees on work visas, ensuring compliance with relevant immigration laws and regulations.

• Directly supervised 11 managers and 30+ office staff, indirectly supervising 1500+ field staff. Facilitated the planning and implementation of strategies between departments to best tackle challenges (e.g., overlapping.
• Evaluated employees to determine individual strengths and weaknesses; mentored and provided feedback to develop areas of improvement. Assigned/reassigned employees to best suit operational needs.
• Established and maintained rapport between in house staff and other offices. Responsible for the overall security of the office, addressing structural and personnel issues.
• Monitored the quality and quantity of office work and field collection data to ensure guidelines are met and completed based on rigid schedules.
• Spearheaded office-wide closeout process upon conclusion of operation. Coordinated collection of 1600+ devices and served as model for the shutdown phase for the entire Northeastern region (45 offices). Guided/Advised.

• Led, coordinated, and monitored multiple large scale hiring operations, onboarding a total of 2000+ employees.
• Trained subordinates, peers, and supervisors on administrative, payroll, and personnel procedures. Provided guidance and support to other offices that lacked an Administrative Manager.
• Coordinated onboarding and offboarding processes for all junior employees and applied Equal Employment Opportunity principles to interviewing, hiring, extension of appointment, training, employee development.
• Oversaw weekly payroll and resolved payroll errors.
• Daily direct supervision of 15+ office personnel. Created weekly staff schedule for entire office based on operational needs.

Greater New York City Area

• Created and prepared vacancy announcements. Monitored and screened applicants for positions and conducted in person interviews
• Assisted executives and directors to ensure the continual growth of the company by proactively seeking out ways improve efficiency. Connected potential high-profile clients with senior staff and boosted customer.
• Performed administrative duties including but not limited to processing correspondence, organizing documents, and replenishing office supplies; tracked price fluctuations and researched alternative procuring options as.
• Supported multiple departments with ad hoc projects and prioritized multiple strict deadlines based on urgency and importance.
• Created detailed manuals on how to use assorted software/platforms. Trained and familiarize employees with day-to-day operations of the company.
• Scheduled appointments with clients and coordinated with various departments to ensure specific demands are attended to.

• Supervised junior staff members and delegated tasks according to the needs of patients and senior staff members.
• Managed daily traffic flow via scheduling and confirming patient appointments.
• Responsible for accurate and timely invoicing upon completion of services and/or purchases.
• Facilitated the transfer and organization of raw data from Google Drive to a new database, effectively reducing the time necessary to create invoices, retrieve client/product information, and schedule appointments.
• Proactively communicated with clients and vendors to receive, send, and restock inventory based on demand.
• Expanded the list of potential clients by creating weekly e-mail blasts and following up on client referrals.

• 2014-2016: Proshop Manager2012-2014: Cashier/Administrative Assistant 2010-2013: Skate Guard
• Acted as a mentor and provided guidance to colleagues on how to leverage best practices to improve business acumen and operations; cultivated staff-patron relationships.
• Responsible for ensuring general public safety and orderly conduct by working with a team of skate guards in directing traffic on ice. Approached and intervened various situations, offering assistance and resolution as.
• Tended to clerical duties to include managing phone calls, filing, faxing, event calendar management, promotion of new programs, and maintaining a visually pristine work atmosphere.
• Maintained a meticulous tracking database of inventory in the absence of and during the transitional phase to a digital tracking system.
• Operationalized a recently renovated store within 1 week by designing, furnishing showroom, and ordering products as necessary.

• Promoted specialized programs to prospective clients and reenrolled current members, producing high retention rates on classes averaging $800/person.
• Performed administrative responsibilities such as meet and greets, providing customer service, phone and email management, filing, faxing, and office maintenance.
• Substituted teachers when required, supervised daily academic homework sessions and provided additional assignments to augment students’ critical thinking skills.

• Contributed to the educational and occupational advancement of mentor by assisting in editorial tasks and brainstorming ideas, in addition to proofreading and grading peer assignments.
• Nominated and selected by mentor and school to assist Columbia University with quality technical support, guiding vendors and participants to designated areas, and supervising junior members.
• Collaborated with peers during and after school hours to assess and repair computer related issues with minimum mentor supervision.