Anthony Ma Email & Phone Number

Proactively drive process improvements, such as automating administrative onboarding procedures and developing a centralized archive for company resources via SharePoint. Execute key HR functions, including recruiting, onboarding/offboarding, and maintaining personnel data. Re-designed monthly HR newsletter into an improved source of employee engagement.• Developed and implemented an interactive dashboard to effectively visualize and analyze crucial HR metrics.• Designed and published the HR SharePoint page, providing easy accessibility to company policies, guides, and information. Created a SharePoint page to highlight key actions of the recruiting and hiring process, condensing the 11-page guide to 1 page. • Oversee the recruiting process by partnering with hiring managers to understand requirements for roles, manage job postings, and conducting initial candidate screenings. Perform comprehensive market research to gather data for benchmarking compensation rates. • Enhanced the recruiting process for the Summer Internship Program by creating a repository for internal referrals. Organized workflow and established e-mail templates for hiring managers, interview teams, and candidate correspondences. • Collect and maintain comprehensive records and documentation for employees on work visas, ensuring compliance with relevant immigration laws and regulations. • Manage the performance management database for 150+ employees. • Prepare and update employee files for internal and external audits.

• Directly supervised 11 managers and 30+ office staff, indirectly supervising 1500+ field staff. Facilitated the planning and implementation of strategies between departments to best tackle challenges (e.g., overlapping operations, changing and static deadlines, and staff/supply shortages). • Evaluated employees to determine individual strengths and weaknesses; mentored and provided feedback to develop areas of improvement. Assigned/reassigned employees to best suit operational needs.• Established and maintained rapport between in house staff and other offices. Responsible for the overall security of the office, addressing structural and personnel issues.• Monitored the quality and quantity of office work and field collection data to ensure guidelines are met and completed based on rigid schedules. • Spearheaded office-wide closeout process upon conclusion of operation. Coordinated collection of 1600+ devices and served as model for the shutdown phase for the entire Northeastern region (45 offices). Guided/Advised 6 New York offices on closeout procedures; guest speaker for regional conference on best practices.

• Led, coordinated, and monitored multiple large scale hiring operations, onboarding a total of 2000+ employees. • Trained subordinates, peers, and supervisors on administrative, payroll, and personnel procedures. Provided guidance and support to other offices that lacked an Administrative Manager. • Coordinated onboarding and offboarding processes for all junior employees and applied Equal Employment Opportunity principles to interviewing, hiring, extension of appointment, training, employee development, resignations, admonishments, and terminations. • Oversaw weekly payroll and resolved payroll errors. • Daily direct supervision of 15+ office personnel. Created weekly staff schedule for entire office based on operational needs.

Greater New York City Area

• Created and prepared vacancy announcements. Monitored and screened applicants for positions and conducted in person interviews• Assisted executives and directors to ensure the continual growth of the company by proactively seeking out ways improve efficiency. Connected potential high-profile clients with senior staff and boosted customer retention by 70%. • Performed administrative duties including but not limited to processing correspondence, organizing documents, and replenishing office supplies; tracked price fluctuations and researched alternative procuring options as necessary.• Supported multiple departments with ad hoc projects and prioritized multiple strict deadlines based on urgency and importance.• Created detailed manuals on how to use assorted software/platforms. Trained and familiarize employees with day-to-day operations of the company.• Scheduled appointments with clients and coordinated with various departments to ensure specific demands are attended to. • Analyzed various search engines to find the most cost-effective traveling options based on individual desires/preferences. • Reserved booths for major conventions, ordered essential equipment, and arranged for the installation of equipment as necessary.

• Supervised junior staff members and delegated tasks according to the needs of patients and senior staff members.• Managed daily traffic flow via scheduling and confirming patient appointments.• Responsible for accurate and timely invoicing upon completion of services and/or purchases. • Facilitated the transfer and organization of raw data from Google Drive to a new database, effectively reducing the time necessary to create invoices, retrieve client/product information, and schedule appointments. • Proactively communicated with clients and vendors to receive, send, and restock inventory based on demand.• Expanded the list of potential clients by creating weekly e-mail blasts and following up on client referrals.

2014-2016: Proshop Manager2012-2014: Cashier/Administrative Assistant 2010-2013: Skate Guard • Acted as a mentor and provided guidance to colleagues on how to leverage best practices to improve business acumen and operations; cultivated staff-patron relationships.• Responsible for ensuring general public safety and orderly conduct by working with a team of skate guards in directing traffic on ice. Approached and intervened various situations, offering assistance and resolution as needed.• Tended to clerical duties to include managing phone calls, filing, faxing, event calendar management, promotion of new programs, and maintaining a visually pristine work atmosphere.• Maintained a meticulous tracking database of inventory in the absence of and during the transitional phase to a digital tracking system.• Operationalized a recently renovated store within 1 week by designing, furnishing showroom, and ordering products as necessary.• Within two years, increased annual sales revenue by 122% via application of effective and precise sales tactics.

• Promoted specialized programs to prospective clients and reenrolled current members, producing high retention rates on classes averaging $800/person.• Performed administrative responsibilities such as meet and greets, providing customer service, phone and email management, filing, faxing, and office maintenance.• Substituted teachers when required, supervised daily academic homework sessions and provided additional assignments to augment students’ critical thinking skills.

• Contributed to the educational and occupational advancement of mentor by assisting in editorial tasks and brainstorming ideas, in addition to proofreading and grading peer assignments.• Nominated and selected by mentor and school to assist Columbia University with quality technical support, guiding vendors and participants to designated areas, and supervising junior members. • Collaborated with peers during and after school hours to assess and repair computer related issues with minimum mentor supervision.