I am responsible for overseeing all aspects of branch operations, including sales and total profit and loss (P&L). My role involves ensuring the smooth daily functioning of the branch while also closely monitoring performance metrics to ensure that sales targets are met consistently.• Managed Independent P&L for Immigration & Study Abroad Business & was responsible for overall delivery• Managed training programs and transaction quality, ensuring adherence to standards and continuous improvement.• I spearheaded initiatives in verticals such as facilitating post-graduate studies abroad in destinations like the USA, UK, and Canada, as well as establishing a training center for language proficiency tests such as IELTS, PTE, TOEFL, and preparation courses for GRE and GMAT.

As an Assistant Manager responsible for ICICI & HDFC Bank Credit Card & Personal Loan Sales process, Motilal Oswal and ICICI PMS Documentation, Bajaj Audit and, Faircent Loan Processing.• Managed independent P&L for the Sales & Documentation business vertical, increased credit card applications• Led a team of professionals including Field Sales Officers, Telesales representatives, Team Leaders (TLs), MIS Executives, and Audit Executives.• Oversaw training and quality management, ensuring strict adherence to standards and driving continuous improvement.• Responsible to provide start to end service delivery for Clients and, responsible to write, review the SOPs for new onboard clients • Responsible to conduct daily/weekly meetings with Team Members and drive SLAs.