Customer Support Specialist I
CurrentProvided product support and troubleshooting for EagleView’s aerial imaging technology, ensuring efficient resolution of technical issues.Responded to customer inquiries via phone, email, and chat, delivering timely, professional, and solution-focused assistance.Documented and tracked customer interactions in a CRM system, ensuring detailed records for future reference and follow-ups.Maintained high customer satisfaction by resolving issues quickly and delivering clear communication on product features and best practices.