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Ciprian Nicolae Email & Phone Number
Process Management Specialist
at
ING Romania
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Process Management Specialist
Location
Bucharest, Romania
Company size
Who is Ciprian Nicolae? Overview
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Quick answer
Ciprian Nicolae is listed as Process Management Specialist at ING Romania, a with 1840 employees, based in Bucharest, Romania. AeroLeads shows a matched LinkedIn profile for Ciprian Nicolae.
Ciprian Nicolae previously worked as Reporting Specialist at Ing Romania and Scheduling Officer at Ing Romania. Ciprian Nicolae holds Master In Quality Management from Universitatea De Științe Agronomice Și Medicină Veterinară Din București.
Company email context
Email format at ING Romania
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ING Romania
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Profile bio
About Ciprian Nicolae
- The magic you are looking for is in the work you are avoiding -Analyze, understand and transform data into competitive business solutions.Interested in innovations in banking, technology, healthy life and nutrition, sports and more.
Current workplace
Ciprian Nicolae's current company
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Ing Romania
6 roles
Ciprian Nicolae work experience
A career timeline built from the work history available for this profile.
Process Management Specialist
- Improve/Develop different internal Dashboard/Reports (daily/weekly/monthly);- Extract data from different databases to make performance analysis;- Provide performance statistics for management, employees and teams across departments;- Identify and define new data improvement opportunities;- Maintain a high level of accuracy and integrity in all reporting and projects;- Provide ad-hoc reporting and complete special projects as needed;- Work to create improvements in existing processes and reports;- Explore new ways reporting might improve Contact Center performance;- Other duties and intra-departmental support as necessary.
Reporting Specialist
- Create and maintain variety of daily, weekly and monthly reports;- Provide performance statistics for management, employees and teams across departments;- Maintain a high level of accuracy and integrity in all reporting and projects;- Provide ad-hoc reporting and complete special projects as needed;- Work to create improvements in existing processes and reports;- Explore new ways reporting might improve Contact Center performance;- Other duties and intra-departmental support as necessary.
Nov 2020 - Oct 2021
Scheduling Officer
- Use workforce management software, call volume history, and overflow data to determine staffing levels and optimal shifts for Long-Term/Active/What-if Scenarios to handle workload requirements;- Generates and evaluates staffing schedules, and ensures data updates into scheduling system.- Generates short and long-term staffing models and provides recommendations based on analysis;- Produce work force management schedules for program operations (inbound/outbound);- Process shift trades, Schedule Change Requests, and Time Off Request after schedule lease date;- Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels, consult with call center management to determine best course of action to fill resource needs/maintain service levels;- Track and trend analyst for absenteeism, schedule deviation and forecast adjustments percentages;- Create any ad hoc reporting as needed to present to management;- Compares results to forecast and identify opportunities for improvement.
Jun 2019 - Nov 2020
Customer Enthusiast Adviser
Oct 2018 - Jun 2019
Sales Assistant
Jun 2016 - Oct 2016
3 education records
Ciprian Nicolae education
Master In Quality Management
Graduated In Agricultural Engineering
Liceu
Liceul Teoretic "Mihai Eminescu" Calarasi
FAQ
Frequently asked questions about Ciprian Nicolae
Quick answers generated from the profile data available on this page.
What company does Ciprian Nicolae work for?
Ciprian Nicolae works for ING Romania.
What is Ciprian Nicolae's role at ING Romania?
Ciprian Nicolae is listed as Process Management Specialist at ING Romania.
Where is Ciprian Nicolae based?
Ciprian Nicolae is based in Bucharest, Romania while working with ING Romania.
What companies has Ciprian Nicolae worked for?
Ciprian Nicolae has worked for Ing Romania and Ff Group Romania.
How can I contact Ciprian Nicolae?
You can use AeroLeads to view verified contact signals for Ciprian Nicolae at ING Romania, including work email, phone, and LinkedIn data when available.
What schools did Ciprian Nicolae attend?
Ciprian Nicolae holds Master In Quality Management from Universitatea De Științe Agronomice Și Medicină Veterinară Din București.
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