Dan Wheeler Email and Phone Number
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With a proven track record in driving strategic growth and customer success, I bring over two decades of experience in SaaS, marketing, and project management. As VP at Ziiva, I lead cross-functional teams to deliver exceptional service, boost client retention, and accelerate revenue growth. My expertise in bridging technical and non-technical teams ensures seamless software implementation and product management. Previously, at Landmark Media Enterprises, I spearheaded digital media projects and consistently grew double digit revenue growth annually. Passionate about developing high-performing teams and innovative solutions, I thrive on turning complex challenges into actionable strategies. Let’s connect and explore how I can help your organization succeed!
Ziiva Inc.
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Vice PresidentZiiva Inc. 2014 - PresentRoanoke, Va, UsLead customer success, training services and operations teams delivering exceptional service to SaaS clients establishing and exceeding KPIs for customer success, retention and revenue growth.> Consult and lead strategy with corporate, NFP and government clients on customized technical solutions and new products increasing ARR per client 25%.> Own client relationships, customer service and engagement programs and contract negotiation increasing annual retention rate by over 11% to an average of 95%.> Spearhead new SaaS client implementation, onboarding, customer education and system integration decreasing the new client onboarding cycle by 50%.> Manage the product road map leading cross-functional initiatives to deliver new features and product solutions to increase client adoption and satisfaction.
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Director Of Digital MediaLandmark Media Enterprises / The Roanoke Times 2005 - 2013> Led all operations for a portfolio of websites with P&L responsibility for all digital products.> Doubled department size and successfully managed cross-functional teams of up to 40 members including marketing, engineering, and customer service departments to create and launch new products on time and within budget.> Collaborated with customers, technical teams, and vendor partners to deliver new digital products, achieving 15% annual revenue growth for five consecutive years.> Led web development projects, content production, and marketing for a portfolio of websites, growing an audience to over 2M monthly page views.> Developed and executed product strategies for digital advertising platforms and services growing annual new revenue by over 30%. > Redesigned product user interface and experience (UI/UX) including front and backend development through an iterative feedback and testing process with key clients. > Measured the success of products using data analytics and customer feedback acquired through customer engagement program implementation, identifying areas for improvement and initiating changes to improve customer experience and increase product adoption rates.
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Manager Of Sales, Service And MarketingThe Roanoke Times 1998 - 2005Roanoke, Va, Us> Managed customer success department with 10 CSMs and customer support team responsible for $12M in annual revenue.> Orchestrated turnaround of the client service and support department achieving cost, revenue, and KPI goals within 12 months.> Led the implementation of database marketing tools for direct marketing and email campaigns, increasing new customer acquisition rates by over 20%.> Increased upsell revenue by 20% by creating new training and service packages, significantly boosting customer engagement and satisfaction. -
Hr And Training Manager - Sphr CertifiedVarious Companies 1991 - 1998Greenwich, Ct, UsVarious human resource management and learning and development positions in a variety of industries.
Dan Wheeler Skills
Dan Wheeler Education Details
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Virginia TechManagement And Marketing -
Virginia TechBa
Frequently Asked Questions about Dan Wheeler
What company does Dan Wheeler work for?
Dan Wheeler works for Ziiva Inc.
What is Dan Wheeler's role at the current company?
Dan Wheeler's current role is Strategic Product Management | B2B Software and SaaS | Leading Cross-Functional Teams to Deliver Customer-Focused Solutions.
What is Dan Wheeler's email address?
Dan Wheeler's email address is da****@****oke.com
What is Dan Wheeler's direct phone number?
Dan Wheeler's direct phone number is +154077*****
What schools did Dan Wheeler attend?
Dan Wheeler attended Virginia Tech, Virginia Tech.
What are some of Dan Wheeler's interests?
Dan Wheeler has interest in Online Advertising, Saas, Washington, Children, Backpacking, Digital Media, Skiing, Marketing, Colorado, Software Development.
What skills is Dan Wheeler known for?
Dan Wheeler has skills like Digital Media, Online Advertising, Online Marketing, Digital Strategy, Digital Marketing, Marketing, New Media, Strategic Planning, Strategy, Content Strategy, Direct Marketing, Management.
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