Gaurav Deshpande Email and Phone Number
With over 10 years of unwavering commitment to driving excellence in the IT industry, I am a seasoned Project Management professional with a passion for orchestrating successful project lifecycles. My expertise lies in meticulous project planning, aligning strategies with organizational goals, and consistently delivering projects on time and within budget.Throughout my career, I have navigated and optimized the Software Development Lifecycle, ensuring efficient execution and the delivery of high-quality outcomes. My role as a Business Analyst has honed my ability to translate intricate business requirements into actionable plans, fostering seamless communication between technical and non-technical stakeholders.As a proponent of Agile Project Management and Scrum methodologies, I thrive in fostering adaptability, collaboration, and iterative development for successful project outcomes. Managing vendor relationships, negotiating contracts, and maintaining positive stakeholder engagement are integral aspects of my skill set.Having led and managed diverse teams, I excel in optimizing resource allocation and creating collaborative work environments. My proficiency extends to crafting clear and comprehensive Business Requirement Documents, laying the foundation for effective project execution.In my recent role at Zensar Technologies, I provided expert guidance resulting in a 15% increase in system uptime and a 20% reduction in downtime. I championed streamlined processes, reducing incident resolution time by 20%, and successfully implemented Agile methodologies, resulting in a 20% increase in team productivity.At HCL Technologies, I managed 24 projects with a 95% success rate, implemented process improvements, and achieved a consistent 99% adherence to SLAs. My leadership also contributed to a 25% reduction in vendor-related service disruptions and improved overall service quality.A gap in my employment journey from Aug '23 reflects a strategic move for personal growth and development. Leveraging my PG in Business Management and BE in Computer Science, along with certifications including Professional Scrum Master (PSM 1) and Lean Six Sigma Green Belt, Yellow Belt, I am poised for new challenges and eager to contribute my wealth of experience to innovative projects.Let's connect for discussions on project management, Agile methodologies, or anything IT-related! 🚀#ProjectManagement #AgileLeadership #ITInnovation #TeamCollaboration
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Associate ConsultantTata Consultancy Services Sep 2024 - PresentPune, Maharashtra, India -
Technical SpecialistZensar Technologies Sep 2022 - Aug 2024Pune, Maharashtra, IndiaTechnical Specialist - IT Delivery and Operations Worked for South Africa’s leading Insurance Company. Responsible for overseeing the team of 10 professionals, which includes managing the day-to-day operations of the IT Service Desk ensuring that all staff record, prioritise, and manage the lifecycle of Incidents and Service requests efficiently, with high level of customer service and in accordance with SLAsWork done: • Manage the day-to-day operation of the service desk including working with technical team to ensure accurate prioritising and management of Incidents and Service Requests, and ensure the continuation of agreed SLAs• Ensure all KPIs are delivered, alongside analysing and reporting on SLAs /KPIs and trends, including making recommendations for improvements to be reviewed by the board.• Define and document Service Desk standard operating procedures to drive efficiency and service improvements• Mentor and develop the wider team to create a proactive Service Desk, completing regular 121s• Liaise with the development team to identify and implement efficiencies using system improvements• Ensure all root cause analysis reports are completed and reviewed in-line with agreed SLAs• Attend client service review meetings and work with internal team for continues service improvement initiatives• Oversee the delivery and development of onboarding process for new employees -
Senior SpecialistHcl Technologies May 2021 - Sep 2022Nagpur, Maharashtra, IndiaSenior Specialist - IT Service ManagementWorked for Canada Based Management firm, providing crucial management of the day-to-day operations of IT Service Desk. Managed and distributed the ticket load of the team, acted as an escalation point for technical issues and provided effective people management of 24 direct reports.Work done:• Ensured the Service Desk met all service level objectives• Distributed and managed the ticket load among the team to ensure timely and effective response• Served as an escalation point for the Service Desk and took ownership of all escalations to ensure resolution• Trained, coached and mentored the team members in their professional development• Created and maintained standard operating procedures• Conducted regular 1:1 meeting with the team• Ensuring that the team handles and document all Incidents and requests in BMC remedy software. -
Technical SpecialistMindtree Jun 2019 - May 2021Pune, Maharashtra, India• Resolved over 300 weekly requests for technical assistance on various client-specific applications, achieving a 95% customer satisfaction rating, and reducing the average resolution time by 30%.• Minimized the impact of Severity 2 incidents by quickly identifying root cause, collaborating with cross-functional teams for resolution, and conducting post-incident reviews that resulted in a 40% reduction in downtime.• Improved team performance by implementing a training program that resulted in a 50% improvement in first-call resolution rate and a 20% reduction in escalations.• Increased client satisfaction ratings by designing and delivering customized training programs and workshops to team members, resulting in a 25% increase in positive customer feedback.• Analyzed team processes and identified areas for improvement, resulting in a 15% improvement in process efficiency and a 10% reduction in error rates.• Created 50+ knowledge articles that were used by the team to resolve common technical issues faced by new joiners. -
Lead - OpearationsImperio E-Commerce Mar 2015 - Feb 2019Bhopal, Madhya Pradesh, India
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Senior AnalystHcl Technologies Jun 2014 - Jan 2015Bengaluru, Karnataka, India
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Jr. Systems EngineerLocuz Feb 2013 - May 2014Mumbai, Maharashtra, India
Gaurav Deshpande Education Details
Frequently Asked Questions about Gaurav Deshpande
What company does Gaurav Deshpande work for?
Gaurav Deshpande works for Tata Consultancy Services
What is Gaurav Deshpande's role at the current company?
Gaurav Deshpande's current role is IT Service Management Expert | Ex - HCL | Ex - Zensar | Ex - Infosys | Enhancing SLA Compliance and Team Productivity.
What schools did Gaurav Deshpande attend?
Gaurav Deshpande attended Institute Of Management Technology, Ghaziabad, Yesi Education, Oriental Institute Of Science & Technology.
Who are Gaurav Deshpande's colleagues?
Gaurav Deshpande's colleagues are Suchita Patil, Mukund Ankar, Keerthana Udhayakumar, Bhupendra Namdev, Yash Jatav, Dia Malhotra, Madhuri Manjrekar.
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Gaurav Deshpande
Tapmi Mba’25 | Senior Equity Analyst - Samnidhy | Ex-Msci | Nism Research AnalystPune -
Gaurav Deshpande
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Gaurav Deshpande
Vp Global Delivery At Ait Global India | Pgp Ai For Leaders | Certified Digital Transformation OfficerPune4rediffmail.com, infocepts.com, gmail.com, aitglobalinc.com
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