Hamid Jalal Email & Phone Number

Pakistan

Islamabad

As Sales Specialist & Supervisor my primary role involves mapping and innovating the Sales Development Action Plans to fulfill all qualitative and quantitative goals and objectives of Sales Department in accordance with the overall company's short and long term goals. This can be further deconstructed with but not limited to Service Development, Product Development, Process Development, Resource Building, Pipeline Generation Model Efficacy, Lead Management Process Development, Customer Insights Report Development, Payment Authorizatian Process Development, Customer Retention Progress, Customer Onboarding Progress; all of which eventually translates into Higher Customer Lifetime Value with the company.

As a Project Team Lead, I'm responsible for the following key performance indicators:✓ ​Mapping and Implementing strategies, developing action plans for exploring new dimensions in the outbound campaigns leveraging successful customer onboarding, customer retention and smoothing the payment capturing process.✓ Devising the Service Level Agreements for smooth functioning of the onboarding unit.✓ Day-to-Day activities of lead extraction, lead refining, lead disbursement to the agents who will manage the assigned data as per the predefined SLA.✓ Improve customer service experience, create engaged customers and facilitate organic growth. ✓ Mapping, implementing and evolving the SOPs (Standard Operating Procedures) to ensure successful customer onboarding and building sustainable organic growth.✓ Identifying the key issues faced by each prospect with an intent to complete the failing transactions.✓ Actively deriving the areas of exploration by the aid of agents’ feedback that can help improve the customer experience.✓ Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards.✓ Modifying data from agents’ feedback, making it strategically significant for Company's goals.✓ Meeting targets focused on enhancing the brand awareness and brand image of the company through positive word of mouth.✓ Conducting frequent internal training sessions for developing the product knowledge of the agent(s) and to enhance and build in-depth product knowledge about the company and the remittance business.✓ Create initiatives that help to drive successful onboarding strategies.✓ Predicting customer behaviors to offer a frictionless customer journey, fulfilling their needs and adding value to their lives with every interaction.✓ Creating data-driven reports to visualize the key areas of opportunities to be explored to enhance successful customer onboarding and customer retention.

As a Sales Lead, I am responsible for driving successful outbound sales campaigns and developing action plans to explore new dimensions of sales growth. My key accomplishments include:• Strategically analyzing and reporting sales data to top-tier management, ensuring they have a clear picture of the department's performance.• Developing internal and external Service Level Agreements (SLAs) to ensure smooth functioning of the Sales Department.• Managing day-to-day activities of lead extraction, refining, and disbursement to agents, ensuring adherence to predefined SLAs.• Improving customer service experience and facilitating organic growth by creating engaged customers.• Evolving Standard Operating Procedures (SOPs) to ensure sustainable organic sales growth.• Setting clear missions and deploying strategies focused on achieving those missions.• Identifying key issues faced by prospects to successfully generate leads and improve customer experience.• Actively deriving areas of exploration by collecting and analyzing agents' feedback.• Providing detailed statistical feedback on team member performance to management for staff evaluation and reward purposes.• Ensuring all equipment and appliances needed by the Sales team are available and in good condition for smooth operations and customer satisfaction.• Creating and implementing work procedures that enhance organization and departmental service delivery, operating procedures, and standards.• Modifying data from agents' feedback to explore new areas and dimensions within the Sales Department.• Meeting targets to enhance the brand awareness and image of the company through positive word-of-mouth.• Creating initiatives that drive successful sales strategies.• Conducting frequent internal and external training sessions to enhance product and industry knowledge of agents.

Gujranwala, Punjab, Pakistan

Gujranwala, Punjab, Pakistan

Gujranwala, Punjab, Pakistan

Outbound Project Associate, led a sales project involving Higher Education clients who aim to provide Virtual Graduation Ceremonies given pandemic challenges, the whole project was outsourced by UK Based company known as StageClip. The Project involved cold calling and emailing the potential prospects which led to successful lead generation eventually contributing to build sustainable relationships with the clients. Over the 7 months period, I was able to work on different projects where I successfully onboarded 4 university clients from a pool of 43 universities with at least 17 in pledges for initial quotation however post pandemic the project became remotely improbable.

Ensured utmost customer retention accomplishing the following KPIs:✓ Performed a high levels of daily cold texting and cold calling activity contacting potential prospects (dormant prospects, non-transacting prospects, incomplete transaction facing prospects and newly registered prospects) that are immigrants all over Europe, UK, Australia and Canada to generate transacting customers lead thus ensuring effective customer retention.✓ The above feat involved successful accomplishment where went on to build to Ghana corrdior as receiving end of the company by creating positive word of mouth along with sustainable customer onboarding for new customers as well as retained the existing customers base by 26% in first 6 months that was unprecedented success for a start-up company like Remit Choice.✓ Developed Sales Action Plan. Defined, Incepted and implemented sales objectives and co-formulated sales working process flow.✓ Worked closely with Sales team in order to develop and implement strategies that went on to grow the corporate customer and strategic partnership base and drived sales & traffic, leveraging CSM Softwares i.e. Customer Success Managers Softwares like Intellicon and Fresh works and other programs. ✓ Monitored and analyzed customer data in order to identify key areas of focus that helped in problem solving of customers' concerns.✓ Actively participated in developing action plans to improve customer experience that involved innovating the Sales pitch from all available outbound channels i.e. Calling, Outbound Emails as well as Outbound Whatsapp texts at the preliminary or pre-evolitionary phase of Sales Department.

- Handling inbound queries and inbound calls that successfully leverage customer satisfaction and build sustainable customer service relationship.- Actively participate in developing action plans to improve customer experience.- Creating positive word of mouth by offering commendable customer services- Handling customer complaints and reverting any negative feedback generated as a result of failed to addressed complain- Bringing initiatives to improve deployed CRM and working process model of Customer Support

Wahdat Road Lahore

NAMS was an education startup in Lahore which facilitated students from diverse academic backgrounds from Matriculation, O-level, A-level till graduation programmes providing career counseling in addition to scheduled optimization based learning modules.

Punjab, Pakistan

– Communication: Completed a competitive written application and interview process to be selected from over 6100 applicants for intensive 3-month Fellowship funded by Stanford University– Skills Development: Investing 150+ hours in order to develop business skills such as communication, leadership, problem solving, teamwork, etc.; that will assist me in creating a deeper impact on the job