Shane Ingram Email & Phone Number

Ottawa, On, Ca

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ontario, Canada

Participate in and support capacity planning and the development of long-term strategic goals for systems and software to meet company requirementsCoordinate with network engineering, and business application to implement desktop and server systems that utilize industry best practices to meet corporate objectivesDeploy and manage workstations, servers, printers, firewalls, encryption systems, and all host security systemsManage communications (email, IM, etc.) and connection solutions, including workstation connectivity, local area networks, cloud solutions, and internet applicationsPerform network security audits, test routine system backups and restoresAnticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, networking, and storagePractice asset management, including maintenance of component inventory and related documentation and technical specifications informationSupport application development teams throughout project lifecyclesMonitor and analyze system, server, application, and network performanceRecommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and purchasesConduct research on emerging products, services, protocols, and standards in support of systems software procurement and development effortsCreate required reports in response to business needsParticipate in negotiations with vendors, and contractors to secure products and servicesDevelop, document, and maintain policies, procedures, and associated training plans for system administration and appropriate useManage and/or provide guidance to junior members of the team, assist with on-call & off-hours issues and upgradesDesign and implement cloud-based infrastructure and servicesParticipate in incident response and forensic investigationsCollaborate with security teams to ensure compliance with industry standardsDesign and implement disaster recovery and business continuity solutions

Ottawa, Ontario, Canada

Manage Customer the support Team guiding them to become the goal post against which our competition will be measured.Manage, Develop, improve and Implement the infrastructure and security around which our product is deployed and supported.Manage, improve and implement telcom solutions for the company on whole.

Ottawa, Canada Area

Design and lead the implementation of Network and Application initiatives across the enterpriseMember of the Change Management Committee, overseeing technical change requestsDesign and lead the implementation of digital security protocols and practicesResearch and evaluate current and emerging trends in the threat landscape and methods of protectionLead technical user awareness training such as phishing campaigns and best practices as they apply to the enterprise.

Gatineau, Qc

Manager Information SystemsMy role is to ensure that core business systems are maintained in an optimal state. Meeting the demands of a company experiencing exponential growth in an emerging market while adhering to strict reliability and security requirements enforced by Health Canada. I ensure the company is provided with effective and efficient solutions that meet or exceed current needs, and remain flexible as to be viable in the future. I strive to enable the members of the infrastructure and Security team have every opportunity to grow and improve, facing challenges that propel them to new heights.Manage Help Desk, Desktop Support and Network/Server support staffPlan, implement and lead professional development initiatives for all IT Infrastructure staffArchitect and implement solutions to meet the companies exponential growth and changing needs.Liaise with all business units to ensure current and future needs are being met in a timely mannerPlan, implement, maintain and monitor Digital security across all platforms. including SaaS, PaaS, and IaaS offerings.Plan, Implement, maintain and manage all aspects of company telecommunications. Including Hosted Voip, Site connectivity, VPN and MPLS site inter connectivity, and Mobile devices Plan, Implement, maintain and manage Wan, Lan, and hosted infrastructure en ensure the company is in an always up environment.Responsible for OPEX and CAPEX budgets and purchasing.Vendor ManagementContract NegotiationsIncident Reporting and Management as it applies to Infrastructure and Security.

Tasked to create and maintain relations and communication between external vendors and internal customers.Required to co-ordinate vendor tasks with required deliverables for ongoing projectsThere was frequent need to facilitate communication between players and ensure clear communication between vendors and business unit members, clarifying as required to ensure all parties are moving in the same direction.Work closely with the project office to ensure vendor tasks are completed within scope, on time and on budget.Oversee all work between customers and EDI analysts to ensure work is completed in timely and effective mannerOversee and schedule the work done by our EDI analysts allowing for the most efficient use of their time and skills Work closely with subject matter experts to create course ware and presentation materials for the business as needs are identified using training tools such as Articulate, Power point, Flash, and others as requiredCollect requirements from stakeholders across to the company to create relevant and effective SQL Queries and reports that resolve business demands. Working with many different Database platforms such as DB2, Oracle, MSSql, MySQL, as well as many other less prevalent databases.When problems are noted or inconsistencies arise in key systems, examine system data and processes in order to resolve issues.

Maintain and deploy both Local and remote infrastructure, including lan, server, telephony, and storage devices including but not limited to Cisco, Juniper, Sonicwall, 3COM, IBM, HP, VMWare, and TivoliMaintain Linux and windows application and database servers including Debian, CentOS, RedHat, Ubuntu, Windows server 2000,2003,2008, and 2012.Support Active directory, user login scripts, device and drive mapping, Bind and kerberos authentications.Manage multiple Lotus Domino servers, Support Lotus Notes deployment Resolve user, application, infrastructure issues in a timely mannerResearch and implement products, processes, and patches to improve the user experience, productivity, system stability, and performance wherever possible.Telephony product support, including Nortel and Cisco systems. Digital phone recording via Orecx products.Maintenance of business software platforms including Cognos,ITMR4,Gateway,Accellos One, as well as internally developed solutions

Gore Bay, On.

Responsible for Managing the help desk, Network/systems administration and Telecom. As well as perform the regular tasks of system and network administrationReporting to the Director of information Technology, Directly responsible for managing the help desk technicians, System/Network administrators and the Telecom analysts. This entailed tracking all open work requests, planing for current demands on systems as well future growth. Disaster recovery and readiness planning, back up strategies. Costing and contract negotiations with vendors and service suppliers. Staff scheduling, discipline, development,and hiring.Additionally the following roles as part of the system administration team. Maintain and deploy both Local and remote infrastructure, including lan, server, telephony, and storage devicesMaintain Linux and windows application and database serversManage Lotus Domino/Notes deployment and serversMaintenance of business software platforms including Cognos,ITMR4,Gateway,Accellos One, as well as internally developed solutionsResolve escalated user, application, infrastructure issues in a timely mannerResearch and implement products, processes, and patches to improve the user experience, productivity, system stability, and performance wherever possible.Had to be available at all times to support any escalated issues as well as part of a scheduled on call rotation with other technicians

Maintain, upgrade, and monitor the MSSql cluster hosting all driver and warehouse handheld communications data.Maintain the communications servers brokering all handheld communicationsHand Held application development planning and implementationDriver and User training, and training development

Monitor and enforce driver hand held complianceDriver and warehouse scanning reportinghand held device maintenance and problem resolutionHand Held application development planning and implementationDriver and User training, and training development

Markham, On

• Maintain company LAN, WAN, Database, Web Pages, Mail server, desktops, cell and pagers, and Phone systems• Provide all levels of customer telephone and Email support for all company serviced products ( in both official languages)• Maintain Records and correspond with Health Canada to maintain licensing, and comply with Health Canada requirements for incidents involving any Dynamed partner equipment.• Train and support all technicians nationally on Pyxis Medical products, as well as primary response technician within the GTA – (24x7 on call)• Desktop and hardware support for all applications and users nationally.

North Bay, On

• Customer requirements evaluation, quotation, and pricing• Customer problem resolution• Site visits to resolve customer issues and evaluate future prospects for service and products

Sault Ste Marie

Working in a dangerous environment as part of a team in a round the clock environment to produce quality, high value steel, with minimal lost time and costExposure to a union environmentOperation of overhead cranes, fork lifts, and specialized steel making heavy equipment